Biosphere, Inc

Mr. Boyce, at first, seemed very professional. Unfortunately, this was hardly the case.
First, I hired Mr. Boyce and Biosphere for a job. After completion of this first job, I hired the company to help improve our home’s drainage system. Unfortunately, when billed for the second job, I realized that I was being charged twice the amount that I was originally quoted. When I questioned Mr. Boyce about the discrepancy, he explained that it is difficult to notify his clients of changes in the quote. While I didn’t agree with him, I felt that he had put his hard work into the job and I paid him… On time as I always do. I did, however, explain to Mr Boyce that I would hope in the future that he would be more communicative in any changes in his quotes… Especially if there was such a dramatic difference.
When I discussed possibly hiring Biosphere for a 3^rd job, I told one of Biosphere’s other employees, Paul, that I would appreciate a firm quote. I explained that because there had been a discrepancy in the quote and charges with the previous job, I had felt «snake bitten,» and that I did not want that to happen again.
After waiting several weeks for a quote from Paul and hearing nothing, I reached out to Mr. Boyce for an answer. It was at this time that I was informed that Mr. Boyce was deeply insulted by my comment that I felt «snake bitten,» and that he could no longer do business with me.
I can only say that as a professional, this kind of behavior is extremely immature, insensitive and unprofessional. While I have no interest in having anything else to do with Biosphere, I am insulted by this treatment as a client and would warn any future customers to be prepared to deal with this self righteous individual.
Let me also state that in all my life, I have never before felt compelled to write a negative review for anyone.