DMV Express Movers & Handyman Services, LLC

I am a disabled senior citizen who has been taken advantage of by Timothy Bryd of DMV Express Movers and Handyman Services. I paid a large sum of money — Checks written out to Timothy Bryd each time for handyman services. In comparison to what was to be done, the men Bryd sent did only a small potion of the work. I called several times to get the men back to complete the bulk of the work, and Bryd gave excuses each time. They never returned. Now I have a great deal of work not completed. When I talked of return of a portion of my money, Bryd just gave mouth service. THIS MAN AND COMPANY NEEDS TO BE CLOSED DOWN! I hate to see others taken advantage of by Bryd. BE CAUTIONED — DO NOT USE THIS COMPANY OR DO BUSINESS WITH BRYD! NO STARS SHOULD BE GIVEN! UNDER NO CIRCUMSTANCES SHOULD YOU EVER CONSIDER USING DMV EXPRESS MOVERS AND HANDYMAN SERVICES! BE CAUTIONED!

My boyfriend hired DMV movers to handle his relocation scheduled for yesterday, 7÷12÷15. He had used them before and had received great service. Yesterday was a totally different experience. IT WAS A NIGHTMARE that stated out eerily similar to what another Unilocaler recently reported a few weeks ago! About 3 hours before his scheduled move, my boyfriend received a call from Tim with the news that the previous night, their facility had been vandalized. All of their truck’s tires had been slashed and they were trying to figure out if they could find replacement vehicles to handle their scheduled loads for the day. Uhhhhhhh Budget, Uhaul, ever heard of them?! I immediately went online to ensure that there were rentals available for the day (not sure why a moving company wouldn’t have thought to do that also in this instance). Of course, there were plenty of options which my boyfriend made mention of. He empathized concerning this unfortunate event, but also noted that he’d recently read a review (from Kelsey) which sounded all too similar (3 hours before move time, vandalism, etc. from a few weeks ago) and that if this was some kind of a dishonest trick (in so many words) that’s no bueno! To «help» DMV Movers out of their «situation», my boyfriend decided to take the initiative to rent and pick up the moving truck himself provided that DMV Movers would still supply the labor and usual moving tools (dollies, blankets, shrink wrap etc.) We were guaranteed they would show up. At the scheduled move time, no one was there. Fifteen minutes later, still no one and no courtesy call. A little over a half hour later, my boyfriend finally calls and asks for the number of the driver that was supposed to be on the way. When he called the driver for an ETA, they just happened to be pulling up. So, two guys arrive, which we expected. What we did not expect was for them smell like alcohol (not the rubbing kind)! Also, I guess they had different expectations too. At least one of the guys thought the job needed a third man, and he thought there would be an elevator to my boyfriend’s 3^rd story walk up apartment. Why all these details weren’t cleared beforehand, I dunno. Why we could hear his frustration about the situation as he called back to the dispatch office, I dunno, but not very professional in my opinion. Anywho, the two guys get started. I know you’re probably thinking ABORT, ABORT, ABORT!!! But, my boyfriend had already prepaid a sizeable deposit and probably thought the inconvenience of trying to get a refund would be far greater than having a little grace. So, yes, they finally got started with loading the truck. One guy would take a few boxes and the other guy would take a smoke break! Seriously, almost every time I observed him (don’t remember his name), he was on a smoke break or on his phone! Keep in mind, this job is paid by the hour! IT TOOK SOOOOOO LONG to get the truck packed up that my boyfriend attempted to see if he could secure a different moving service to unload the truck at the new destination! Unfortunately, that plan didn’t work out with such short notice — we were stuck! So, the DMV movers were advised at this point, to just get the rest of the large furniture items. Forget about anything else, we’ll come back and get it ourselves (afterall, we had possession of the moving vehicle until the next day), and that’s what happened. We traveled the THREE miles to the new location. Slow moving and continued smoke breaks followed. At one point, I even saw the guy with his lit cigarette in the back of the vehicle with all the furniture/​mattresses etc. When and why would that be okay?! What if we had asthma (thinking about the mattresses) or better, what if he sparked a fire?! I could really go on about a few other peeves (they dripped sweat all over the furniture, missing screws from some of the disassembled furniture pieces and new dings/​scratches on things) but I won’t! Finally, my boyfriend ended/​dismissed the service after 6.5 hours spent on a move from a 2 bed/​2 bath apt. on the 3^rd floor to a 2 bed/​2 bath apt. on the 2^nd floor three miles away AND we still had furniture which we (he and I) moved ourselves later that night back at the «old» place!
As I mentioned, my boyfriend had used DMV movers previously where his move was under the direction of some guy named Gus, who was really good. He thought that Gus would be assigned to this job as well (but he wasn’t) or that the other workers would have the same hustle and pride in their work as Gus did. That’s why he thought he’d give them another chance, despite the not-​so-​glowing Unilocal reviews. This crew was clearly on another «hustle»! WORD TO THE WISE… TRUST THE PEOPLE ON Unilocal! If you need help moving CALL SOMEONE/​ANYONE ELSE! If you decide to use other judgement — be prepared. Either you’ll become another «victim» or hopefully you’ll be one of the lucky ones!
DMV Express Movers, Seriously — GET IT TOGETHER!!!

Yes this review is long, but it is worth the read. Scroll to the end for a brief version.
I hired DMV to handle my move on 5÷15÷15. The crew that showed up was inefficient, inexperienced, and unprepared. They provided packing service and I thought I’d help by packing everything except the kitchen and closet in advance. They ended up using my duct tape, paper towels to wrap the dishes, and anything else they needed. Now I know that kitchens can take a while, but 3 hours with 3 people packing? Absolutely ridiculous. So finally after getting everything packed, it took an additional 3 – 4 hours to get the truck loaded with the rest of my furniture (note that I had a one bedroom apartment). I should also mention that I called the Sunday before my move to make sure they brought enough blankets to cover my furniture.
Unloading the truck took forever as well. When they started bringing up all the furniture we saw that nothing was protected and they were just moving it upside-​down on the dolly. Luckily there were only minor dings and scratches on most of the furniture. Our mattress was mysteriously soaked without any explanation of what it was. They also broke one of my antique lamps. The biggest issue was that they didn’t wrap our BRAND NEW TABLE (literally it was just delivered 2 days before the move and had all the packaging on the mechanical pieces and the tag hanging from it) and it was CARVED –not scratched– but carved on the top on it in 3 separate places.
We called Tim to complain and he reassured us that the table could be fixed by their «amazing woodworker» and that the insurance route was not the way to go. We complied and scheduled for the woodworker to come out and repair. However, after 2 different scheduled times, Tim finally called and said he didn’t realize what was going on and that the table would actually have to be taken to their warehouse and couldn’t be done in our home. A week later they finally come to get the table. Tim said he would update us on what was going on but sure enough, we never got any updates. Of course I called to see what was going on regularly and he finally said the table was done and would be delivered.
Once we got the table, we told the crew to just pack it up and take it back because it looked even worse than it did before. You can see where they used a piece of sandpaper by hand all over the top rather than using an electric sander so that lines wouldn’t show from the grit. It was dusty and still tacky from the polyurethane and they wrapped it in the filthiest blanket and transported it to us in the humid rain. Tim promised us that it looked great when it left the warehouse and that his woodworker said it wasn’t ready to go. He said that he made the decision to send the table anyway because he thought I was getting mad that it wasn’t back yet. Yes I was mad, but that was because there were NO communication on what was going on. He actually tried to throw the blame on me.
Anyway, after a heated argument with him, we sent the table back and Tim promised us that his team would be dedicated to repairing this and we would get updates and pictures during the process. Guess what. We got ONE phone call the next day and then NOTHING after that. Two weeks go by and we call again to see what’s going on. Tim said it was almost done and would be delivered on a certain day. That day came and gone without any call. We called back to see what the heck happened and Tim explained that it wasn’t ready and needed to be under the heat lamps a little longer. Okay– that’s fine. JUST KEEP US INFORMED. Another delivery date was scheduled and the day came and went without a call. This has happened about 4 more times since then.
–SUMMARY–
This company has the absolute worst customer service I have ever experienced in my entire life. Even when we did get ahold of Tim, he is so long winded and just beats around the bush. He cannot simply say what is going on and has to have a 5-​minute backstory to support his claim.
We’ve looked up alternate numbers to call and there aren’t any. We’ve looked up the address to see if we could even go to the warehouse and pick the table up ourselves — there isn’t an address registered to their company name. There is absolutely no way to get ahold of these people other than their cell phones, and if they don’t answer then you’re screwed.
I should also add that yes we were obnoxious with chain calling but the only times we got answers were when we called with a completely different phone number. DO NOT EVER USE DMV EXPRESS MOVERS. Don’t listen to Thumbtack — do your research on Unilocal,Google, Better Business Bureau, and other websites. They all have extremely negative reviews.

I found DMV movers on Thumbtack. I booked and paid my deposit a month prior to my move. I also called the week of my move to confirm everything was in order. The morning of my move (about 3 hours before they were supposed to come), I received a voicemail asking me to call Timothy at DMV movers to discuss an urgent matter. I called him and it took him about 15 minutes to communicate that their warehouse had been broken into and their trucks vandalized. I remained very calm, allowing him to get off the phone to speak with other customers. I did ask him several times to let us know if we would need to make other arrangements. After several calls back and forth and over an hour of trying to get an answer out of him we found and booked new movers. For a lack of better phrase he could not stop «beating around the bush» to tell us we needed to find new movers. When I finally got him to say that, I asked for recommendations, he provided none and directed us to use Thumbtack again.
LUCKILY, the movers we found were EXCELLENT (contact info is below). They packed us up, moved us, and unpacked us within TWO HOURS. Both DMV and the new movers had estimated 4 – 6 hours. Seriously, it was ridiculous how quickly they moved — and they were being paid hourly.
I called DMV the next day to discuss my deposit being returned. For whatever reason they needed to send me a check, they couldn’t refund my credit card. He assured me I would receive it within 3 days. I did not. I called again, and was assured it was coming. Two weeks after the move I still had no deposit back. The last time we spoke to him he communicated they would send it priority mail. Then he started ignoring my calls, not returning them and I still have yet to receive my deposit from them (a month later). I had to call my credit card company to report the charge.
The break in and vandalism was not their fault however the handling of the situation was extremely frustrating and counterproductive to an already stressful situation of moving. In addition to the fact that they never returned my deposit, and stopped returning my calls.
If you need a mover please DO NOT USE DMV movers.
As I mentioned before, the two men we ended up with were great, if you need a mover please consider calling Victor Padilla at (571) 405‑0125.

My husband is black so it’s hard for me to write this. But don’t hire this company if you want a crew that hustles. Our four man crew was strong and they got most of our stuff moved. One of the four asked if he could buy a cigarette from me. After it was all said and done my teenage daughter told me that two of the four movers asked her if she had a hook up for pot! My husband and I had to rent a truck to move what they didn’t move. Needless to say we didn’t tip them. It took them 12 hours and they didn’t get everything. We have moved 3 times in the last 6 years and the movers were Latinos. They kicked ass!

I met the guys from DMV at a home to give me an estimate, but several days later I have not heard from them. I was promised an estimate later that same evening. I called them two days in a row afterwards and I got the run around. Now, they are screening their calls and I have left a message each of the past 2 days. Maybe they’re to busy, but it’s still bad business to mislead and not provide what you have promised to (estimate). I am glad I realized how disorganized this company is before they started work.

This is actually my first review on Unilocal although I use Unilocal a lot. It was important for to share my experience with DMV Express Movers & Handyman Services. I recently moved to Maryland and it was a huge move. I had so many handyman items to fix once the movers were gone!
I waited awhile and did some research and decided to go with DMV… I feel like I struck gold! They were professional, prompt, proficient and very reasonably priced. Like anyone else, I did NOT want my TV or mirrors or furniture to end up cracked or destroyed.
Not only did they complete everything on my list but was willing to lend a hand with other small things (ie. Helping me carry my Christmas tree upstairs). Myron and Ron were a great team, but I was also impressed with Mr. Byrd and Mr. Brooks in the home office.
I highly recommend them and will readily use them again!