Superior Refrigeration Service

Was hard to understand the person who answered the phone. At first I thought i dialed a wrong number. Their website specifically says that they service Samsung refridgerators. When i called, they said they do not. They should change their website or inform their customer service… This company is the same as Superior Appliance Services.

Excellent customer service! I called this company to repair one of my appliances at home, and not only were they prompt and professional, but very honest, too. How honest? At first, there was an initial misdiagnosis of the problem (which we had done over the phone), but when the representative was at the house, they realized that there was a different problem with the machine. Rather than putting the blame on the machine or on me, like many other companies might do, the representative just owned-​up to the initial diagnosis, then went back, got the right parts, and came back and fixed the problem. I really appreciated that they took ownership of the situation, and were very professional about making sure that the appliance was fixed the right way, using the right parts. Other companies would have tried to put the blame on the customer, or tried to somehow finagle their way into multiple visits, just to charge extra. But, not this company! It’s hard to find honest technicians these days, but I really enjoyed my experience with this company. The appliance, by the way, is running beautifully now. Would highly recommend Superior!