AYT

I took my car to AYT in Upper Marlboro, MD certain that my primary issue was the stop lamp switch. I was asked if I wanted them to still do a diagnostic for an additional $ 90. I agreed, thinking perhaps they might discover other issues to avoid another surprise repair in the near future. I was told that the stop lamp switch was the only issue. It was replaced to my satisfaction. After driving less than 75 miles, my vehicle became disabled again. I took it to another AYT close to the emergency on West Virginia Avenue in DC. I am thinking, «Why should I have to pay $ 90 again for another diagnostic so soon?» It would seem that whatever went wrong should have been checked the first time. I was told that my car needed a thermostat and radiator hose. I believe these are basic items that should have been inspected during the diagnostic that I had already paid for. With the second diagnostic and the new repairs I incurred an additional expense of more than $ 300, which I believe is quite unfair. Besides, I did not get the AAA discount I was promised. I suspect that the first diagnostic was never done, and I am due a refund or some service worth the $ 90 I paid. I never received any documentation of what was checked or any recommendations of any issues I should repair other than the issues that I suggested needed when I first brought my car for service. I hope AYT can make this right. Otherwise, they have lost me as a customer.

HORRIBLE place!
Cliff… or something like that, the black guy in front is SO RUDE and UNPROFESSIONAL. I got my car towed there on Christmas Eve because it wouldn’t start. He charged me $ 80 to look at the car, that’s fine, I recognize there is a fee for service.
He tells me he will call me in an hour. An hour later, no word, I call him and he says itll be another hour… Ok, no problem. I call back an hour later cause no word, he says he doesn’t know the status that I can try later. Mind you they closed at 2 that day and it was nearing 1pm. I finally call back and he says they got the car on, that something was draining the battery, and the mechanic said it was my hands free link device so he unplugged it…
I went to pick it up and Cliff charged me $ 160, because he claimed he «fixed my car». Upon refusing to pay any more then the $ 80 I agreed to he stood up and started aggressively yelling at me about how he fixed my car and now I won’t pay him.
He was screaming so loud that the mechanic outside heard him and had to come and say «Wow. wow… its Christmas eve calm down.»
I paid the 80 and left.
One hour later I went to leave work and my car wouldn’t start. They fixed NOTHING. If anything, they made it worse my unhooking my hands free link that was NEVER an issue.
Since then I have spoken to my co-​workers about this shop and it seems like EVERYONE has a horror story. DON“T GO!

Before the ownership change, this was a solid repair shop. Now it’s horrible. They did a simple oil change and managed to not put my oil cap back. Instead they rigged up something that caused me to have problems later. I like the close location so now I’m in the market for a new mechanic. Ugh!