AVS Heating and Cooling

Yesterday we noticed that our hot water heater was leaking so we called AVS.
After asking a number of questions to understand the problem, they sent over a gentleman to fix it. He arrived in a timely manner with a new hot water heater which he was able to install along with an expansion tank. He seemed knowledgeable, so we asked him about an ongoing heat issue we have been having as well. Overall a good service experience from AVS.

I always used AVS for my heating/​cooling issues. They recently changed the whole heating system. They were very professional and reliable. Very reasonable pricing compared to others in the nova region.
Highly recommended !!!

This company is horrible! They were hired to do a HVAC system & duct cleaning but they did a horrible job. After the service was performed we did a spot check to see their work & we saw visible signs of dirt throughout the whole system/​vents. When we tried to get someone back to finish the job, we were told someone would call us back. Each time — no one would call us back. One day, we were finally told that they would come back, so we waited for someone to come to the house, we waited for the whole day and no one came! When I called back, AVS was extremely rude. If you happen to hire them, at least spot check their work.

I’ve used AVS for several years now and had nothing but fair quotes and good service so I was surprised with reading some of the reviews below. I also appreciated that if I had an emergency issue with my A/​C not working or when my heat kept shutting off, they were available to come check it out the same day. For example, last summer my A/​C wasn’t working, on the third straight 90+degree day last year, I called AVS and they came out to fix my unit within 4 hours of my call! After that, I recommended AVS to my coworker and she’s thanked me for the referral several times because she said that they were upfront and honest with her about the ductwork issue in her house which was affecting her A/​C rather than just trying to charge her for a «quick-​fix» that wouldn’t have resolved her problem.

Have been using AVS for the last 3 years. No problem, very professional. Sure, they won’t show up in company can and uniform with logos but will do the job just fine.
Last visit yesterday. Turned out to be a breaker issue so there was no repair charge except service call. Appreciate the honesty! Also fixed my fridge which is now icy cold.

I work as a pilot, being away a lot leaves me having to deal with home issues on my days off. I came back from a trip to find that my AC unit was only blowing warm air. I am no stranger to home repair and mechanical issues and I figured out that my compressor had failed. I called a few other companies before I found one that could come out soon (this was not AVS). The technicians came out had me go inside to do something, when I came back out suddenly my condenser fan wasn’t working. They claimed this was the problem and I needed a new one bfore they could do anything else. After they left I opened the panel and discovered disconnected wires. After this I called AVS. They reconnected the wires and undid the damage so the condenser fan worked again. They also immediately confirmed that the compressor has failed. I opted for a new unit over a rebuilt compressor (which is like replacing a car engine) and I could not be happier. AVS quoted me a fair price for labor and should I have another problem I would more than happily give them a call.

I would not use this company ever again. They tried to charge me over $ 250 just for a part to fix my refrigerator (plus $ 200 for 15 minutes of labor). I called Kitchen aid and found that I could have ordered the same part for just $ 40. When I discovered the discrepancy and asked them to justify the cost, they were not able to. Plus they were giving me a used part. I feel as if they were taking advantage of me being without a refrigerator. My regular appliance guy only charged me for $ 189 (parts and labor) for the same job. AVS has several phone numbers but I think all the same company.

Don’t ever get this company service. None of the technician knows what the are doing. They got no pricing list. they just charge w/​e they want. BIG RIP OFF

It was 90 degrees today and my A/​C broke. I was sure that weekend service would cost me a ton but couldn’t bear the thought of suffering in the heat through the whole weekend. I called AVS Services a little after 10:00 this morning. They told me they’d send someone between 11:00 and 2:00. My one (teeny tiny) complaint — it was a few minutes after 2:00 when they showed. It mostly bugged me because I was just plain grumpy from the heat, but really, having service 4 hours after I called is not bad. But here’s where it gets even better: $ 329 for a repair job on a weekend. Really? I was expecting double that from a weekend markup alone. Add to that honest, professional, quick, and friendly service, and I’ll be calling these guys again if I need HVAC service. Our tech was Deepak. I’m sure they are all good, but I recommend him specifically.

We worked with AVS on several occasions and in each case they were available (I think I called at 9pm at least once), prompt (no waiting for hours like we did with SEARS technicians), polite, reasonably priced, and fixed the issue without having to come back. Interestingly enough, each time we were in a pinch to get things fixed ASAP
— We had our heater die one day before Thanksgiving as 15 people were coming to stay with us for a few days. AVS tech was at our house the following morning to evaluate the issue (it was an old heater) and install a new one that day
— Our water heater was leaking for months and after numerous attempts to patch it up it flooded our kitchen. They came in, drained it, and replaced some valve in 2h and only minutes before we had to leave for an out of town wedding
— Our 1yr old SEARS fridge died the week after the warranty expired. AVS (had no idea they do this type of work too but thought I’d call them for a referral) came in the next day and fixed the compressor.