Wells Fargo Bank

Best banking customer service in Upland! Hanna, Mirian, Gabby and Shadi are awesome. Today I needed help over the phone and Mirian went above and beyond for me. I am one happy customer! Keep up the great work Campus Team!

I would never never never open an account here! My daughter wrote me a check. When I went in to cash the check there is a 7.50 charge to cash a check. Really? This is my money. When someone writes you a check that’s your money. And to pay 7.50 to get your money is insane.

I’ve been a customer here over 20 years and I went to cash a check from a customer dated for the next day. In which customer called me to tell me I could cash check days prior. Even though check would post at midnight they wouldn’t cash it. I decided to go through ATM instead, PROBLEM SOLVED! And that’s why I refuse to go in the Bank and do 99% of my transactions through ATM. I’ve also asked them several times to connect my savings account to my ATM card, because I can’t withdrawal money from my savings, I always have to transfer money from savings to checking to be able to make a withdrawal. Seriously how many times do I have to ask? I won’t ask again, apparently I’m wasting my breath… I rather just keep doing what I’ve been doing, than repeat myself again and again and again!

Worst customer service I have ever had at a bank. I went to a teller named Lisa who after not saying anything to me during the entire transaction, throws a receipt at me and tells me I’m done. I tell her I still had business I needed to take care of, which is why I came in rather than using an ATM. She tells me to take a seat and a banker would come. Thirty minutes later (with the place being relatively empty) and this banker rushes over to some guy who had only been there for five minutes, completely ignoring me although she had been walking back and forth past me for the past thirty minutes. After several attempts to get some help, I finally was able to complete my business. I could have done without the sarcasm and condescending attitudes from everyone I asked for help from. I will be avoiding this branch in future. I would give zero stars if I could.

I’ve been with this bank for over 6 years. Each time I’ve gone into the Foothill branch EVERYONE is extremely kind and helpful. So, this day, which was June 17^th I decided to go to the Campus Colonies location because it’s closer to my home. Big mistake and VERY disappointing. I went in around 4 p.m. 1^st the «Door Greeter» didn’t even speak or acknowledge that I’d walked through the door. Strike ONE. Then when I went to deposit a check I asked the guy to split it into my checking and savings he called for «teller assistance» and usually when that person walks up they speak to the customer as well, this lady didn’t even look up at me, no eye contact, smile nothing. Strike TWO. Then when he told her he was splitting the payment she just replied, «Nope» and walked away. VERY PROFESSIONAL all the way around… Lastly, I checked my account and they are HOLDING a $ 200 check!!! Strike 3!!! I’m sorry but I’ve been banking with you people for OVER 6 years AND I get Direct Deposit through my job! I’ve made MANY deposits and this has never happened with even checks over that amount! I’m so upset and over this branch and their rude and unprofessional staff! I will continue to use the Foothill Branch although it’s out of my way. I’d rather go out of my way and be treated like I matter than go literally 2 minutes from my home and get treated like this. Horrible, Horrible DIS“service”!

I have been with Wells Fargo for over 20 years. Always professional and helpful. I recently went with my daughter so she could open up a checking account here and even though the lady (name not memorable) was a total jerk, I’m not going to let that change my opinion of the place. Kinda wish I remembered her name so I can call her out and tell you all to avoid her sarcastic self.

Never mind the fact that I feel stupid writing a review for a bank but if I decided to cash in my paycheck at your bank, please DO NOT assume this is a fraudulent check and question me.
I bank with Foothill Credit Union! I didn’t want to drive all the way to Arcadia, why are you asking me repetitively how come I don’t bank with you since my checks are Wells Fargo checks? I had to seriously give her the whole lowdown on my work and banking deal. What the heck is this a police interrogation?
Not cool. It was signed and given by my boss (who happens to be my dad btw lady, come on) I know fraud must happen a lot but don’t ever make every customer feel like just because they are cashing without an account that they are automatically thieves, sometimes were just lazy to drive to our own bank!
2 stars cause the building is pretty nice and there wasn’t any line. 0 stars to my teller, you jerk!

I am first bias since I was a true Wachovia lover but since Wells Fargo bought Wachovia, my account was defaulted to Wells Fargo. They awesome staff from Wachovia are now working at this Wells Fargo branch which is awesome! The reason for the ³⁄₅ stars is that: there is always a huge line! Call me a impatient brat if you must but I hate waiting in line
:-(

Love this location! Never too busy and everyone is very nice!

i HATE Wells Fargo! Doesn’t matter which one, i hate them all!!! Corporate America Sucks!!! Closing my account ASAP!!!

I opened up a new checking account here & I loved the service I received!
I had an appointment to speak with a banker named Chris that came highly recommended by a friend of mine. Chris was pretty busy when I got there so I waited for a bit. The manager came and talked to me and offered to set me up with another banker so I wouldn’t have to wait long but I politely refused and continued to wait. I didn’t wait long, which was great because who wants to sit around and waste time on a perfectly good Saturday?! Chris was friendly, funny, and ball of energy! He didn’t try to use any forceful sales techniques by getting me to sign up for a bunch of accounts I didn’t need and I appreciated that. I also liked how thorough he was in defining the different checking account packages Wells Fargo offered and how it would work with my normal banking needs. I really enjoyed the personalized service I received.
The manager, Cesar, that worked with the tellers was great too. He was very welcoming when I stood at the teller line for what seemed like hours because I had a quite a few questions. Cesar answered all my questions thoroughly… even the questions that I thought were pretty stupid. I’m glad I made the switch from B of A!