Wells Fargo Bank

I love Wells Fargo. The people there are mostly nice. I came in a few weeks ago to look for my banker Nicole and they said she moved. The banker offered to help me but I found out where she was working and trust me I’ll be following her! She has always helped me with everything! And is extremely polite and professional. Thank you Wells Fargo for having the best bankers in town! Sad I have to drive further but it’s worth it!!!

I have been doing business with Wells Fargo for 10 years I now own three trucks or use my credit card to pay for my trucks and I couldn’t get the first of the month everything to go through and it’s a very I am out but come the middle of the month the maintenance fees which are minimalI are declined.
I have now had to call the bank every month for the past four months to find out why they are declining it they’re telling me it’s because it was a large charge back the amount that’s taking out at the first of the month is around four times that much and there’s never been an issue.
I just spoke with the supervisor named D J and she agreed I should probably change banks because this is going to keep on going.
I just want to say thank you D J for being honest with me I will be changing banks for my business very soon

Only come here for a specific bank teller to handle all my transactions. She is the only reason I come to this bank. Thank you friend. :)

think i get mixed feeling for my bank.
never had any good experience with any banks so far.
since I have all the bills on auto pay/​bill pay trying not to lose the payment history but if I can get all those transferred i think I would move my bank to like a credit union or something.
filed a dispute for something I didnt authorize but only answer I got back from the bank was that since there is a signature in the signature line that I was liable to pay for that… BUT COME ON… I dont know if thats how other banks work but I sure was shocked to hear that they want me to pay…
customer service is always meh. there are couple of workers that are nice and willing to help but majority of them doesn’t even know how things work like promotions or credit card information…

This location never fails to be very slow, and there is always a line. You’d see so many workers just stand around. And 1 or 2 tellers open.

I came into branch because the day prior I noticed unknown charges on my account. I filed a fraud claim and I called next day to follow up and I was transferred 4 times to different bankers. That’s why I decided to go in person. Well to my surprise they had no information on the claim filed the day prior and had to file another claim again. I was then told my account would be credited in 1 – 2 hours. I then asked if I can get a temporary card, I was told no because my account was overdrawn… duh! But didn’t you just say my account will be credited within a couple hours? I was told to come back in a couple of hours, really??? I already spent over 2 hours dealing with this issue, And so I leave and didn’t resolve what I went for. And that is why I always do my banking at atm, because I get results At That Moment!

Bankers and tellers here are friendly but not helpful at all, so the friendliness is pretty worthless. Try any other branch.

Stopped for my usual business; which always requires «teller assistance,» the manager came over and assisted. Then the teller asked me about renter insurance because I was getting a Cashier check for my rent. She then referred me to Carl (I think) who helped me look at insurance options! Seamless customer service from start to finish. I know the are required to up sell but I didn’t feel like I was being haggled to buy. That was a refreshing change! Great job to all the staff who was extremely courteous. I had recently hurt my back and I was helped to the door and to my chair. A+

I have always had a great experience at this WF location. I don’t go into the branch often due to the super convenient drive thru, however, every time I have the staff has been great. They even passed out candy on Halloween, I thought that was nice. Keep up the great work!

Some of the worst customer service I have ever received specifically from a banker named Trisha. Had a dispute in the store over an extraneous debit over draft. She couldn’t comprehend what I was trying to explain to her and nothing was solved. So I left and went to the Wells Fargo in the Upland Colonies and there i received much better customer service. The personal banker I delt with actually saw the error I was trying to explain to Trisha without me even saying a word. Pretty wild considering I spent 30 minutes trying to explain elementary baking to a «banker». Oh well. 1 star.

Bad bankers, fooled into opening an account only to have them close it a week later. Thank you banker Nicole for wasting an hour of my time. Apparently I can open a mortgage account, but not a basic checking or savings account. #badbusinessmodel

We have been banking here for 4 ½ years now, we wire money internationally every month. 1 month ago we had a major problem where one of the bankers entered the same account number for sending and receiving but with the correct names. I do not blame the banker because she is human and we all make mistakes. I do however blame Well Fargo themselves for not having a system in place to recognize this and having it red flagged. The recipients of this money depend on it (family) to pay a mortgage, a mortgage that became late due to the error of Wells Fargo. I was told I would have to rewire money (a week later) and they would try to recover the funds that were out in hyper space. I was even told that we may not get our money back. How do you like that? Coming from the branch manager Patty Garcia, she told us there would be no guarantee we would get our money all this while being spoken too like I was a 5 year old (old enough to be her dad buy the way) I found this extremely insulting. It took one month to recover our money. It cost our family fines for being late on the mortgage which we were out of pocket for due to their mistake. These are supposed to be the people we trust with our money but the only ones they protect are themselves. I would close my account in a heartbeat but the sad fact is these days all the banks are the same. The bank is no more than a greeting center with nice people asking about your day but the institution itself is greedy and corrupt. By the way we are charged $ 540 annually to wire money and this is how they take care of us. I was also told that someone from Wells Fargo Bank would be contacting me so I could register my complaint and over 5 weeks later no one has as expected. Shameful.

Not worth a rating! I couldn’t post without one. I went in this branch to cash a check from a trust drawn on this bank (I am not a customer). I was so badly treated, it was as if I was a thief trying to cash a bad check!!! I had 2 pieces of ID and they refused to cash the check! Then they wanted to confiscate the check from me after I endorsed it! Very unprofessional management and I will see to it never to bank here ever!

Maria asked me to come to the bank for «Mortgage Day» and provide listings from Evergreen Realty & Associates, Inc. for Upland, Rancho Cucamonga and a few of the surrounding cities. I was to be there for only a couple of hours during the middle of the day. I ended up spending the entire day at the bank. I greeted their customers, met new people and had a wonderful day.
A friend of mine had a terrible experience with the bank, I told him to come into the bank while I was there and to speak to Maria. After talking to Maria I think that he has a better understanding of what happened and a better taste about the bank. Thank you Maria for helping. You are definitely an asset to Wells Fargo.

I just opened an account here for a service organization. I would definitely recommend this branch. Go there and ask for Maria. She will set you up with the right account for you. I had an appointment with here and I think she had me out of there in 20 minutes. She is the Bomb!

My company banks with Wells Fargo, so ive grown somewhat of a business relationship with Maria. She’s so nice and always more than helpful with any and all questions! Want to open a new account? Need a loan? Ask for Maria!!!