Upland Village Green

I am going to try and keep this review short and to the point. There are a lot of flaws at these apartments. It is not managed properly and it’s becoming really bad apartments because of this.
–The office hours on Tuesday and Thursday are till 7PM. You show up at 6:10 and they are closed. I called the office the next day and asked why they close early and they informed me «We are having staffing issues» This becomes a problem when I work 7 days a week and do not get home till after 6pm and have packages sitting in the leasing office till I can pick them up.
–Most apartments pay for water, trash and sewage. These apartments do not. They bill you along with your rent which comes out to around $ 60-​$ 110 a month. When you ask about the fees when you move in all you get is «I don’t know» They charge you biased on square footage.
–I have had pest control come to my apartment 3 separate times this year for rats, termites and other bugs.
–I have seen a high volume of police coming in and out of the complex. This is never a good sign. I am starting to feel very unsafe and will be leaving once my lease is up.
–Laundry mats are on site, and unfortunately when you want to use them they are either all taken or broken.
–If you have a maintenance issue with your apartment things will not get fixed for weeks and you have to keep going to the leasing office and bug them till they decide to finally help.
I would say avoid these apartments at all cost. Go somewhere else!

I have lived here for 4 years now and have had no problems. The maintenance team is very quick and respectful. Mary, the manager, is always helpful and willing to work with you on anything that may come up including annual rent increases ! The grounds are kept neat the neighbors have been friendly.
Thanks again Mary for everything! :)

I just recently moved here and both Mary and Doug made the transition very easy, they were very helpful and made us feel comfortable. After looking for apartments for awhile and dealing with a lot of rude managers that didn’t seem to care whether we chose their apartment or not it was a refreshing change. Both management and maintenance were extremely nice and welcoming and I believe that we will be very happy here.

This place is great. It’s a little small, but it fits my roommates and I perfectly. And the staff is amazing as well. Mary (the woman who helped us) and Sal (the matinance man) are great people. They both have awesome personalities! Overall, the experience, so far, is great!

I just want to warn people about these apartments. Yes, they offer cheaper rent than most– however if you’re not a section 8 renter… You’ll be the only full paying tenant in the entire complex (so it seemed to me). The majority of my neighbors were confrontational, loud, and disrespectful. Also I saw countless drug deals go down on the corner of Chaffee and the first gate entry to the apartments. When I moved out after only one year of renting they attempted to charge me almost $ 1000 for a long list of ridiculous charges like ‘resurfacing the bathtubs’. The apartment was in mint condition– they are after your money here. Also the maintenance staff stole over $ 400 from me during an annual inspection. I forgot this forced entry was taking place and left the money on my dresser. It was gone after the inspection and the maintenance personnel who took it suffered no consequences from the UVG management staff. I hope you read this entire message. Be warned.

When we first came to visit the property everything went smooth., Raquel was very nice and informative. We decided this would be our next home. When we came back the following day to leave the deposit, things became nightmare. The apt. that we wanted to rent was no longer available.
We decided to go with the second option that was not as nice and did not have the upgrades for the same price. Still we filled out or application and paid our dues. The following day we receive a call from Raquel to let us know we needed to move in a week earlier in order to respect the promised price. I argued that was not what we were told, she tried to blame us for not paying attention to what she told us (despite us having a piece of paper with the promised price) Raquel turned extremely rude, stated «This wouldn’t happened if I was not playing games» Referring to me coming back the following day to pay the deposit. At that point I was done with her and asked to speak with a manager. She stated she had no control over her manager and could not guarantee I would be called back the same day.
Finally I was able to speak with «MARY» which only justified the price increase by saying «everyone makes mistakes» so there was nothing that would be able to be done about the price, however she would be able to respect my move-​in date. She did also mention that I could back out of the deal if I wanted to and get my deposit back.
My roommates chose to back out of the place and get our money back.

Im really comfortable here. My apartment is nice and spacious and it was the best price i found by a good amount for the upland/​ontario area. I’ve been here for a couple years now and I’ve had no major issues to complain of. Anytime I did need some maintenance done, it was taken care of in reasonable time.
The only real problem a resident might have would be the train tracks close enough to hear the horns, but it never bothered me. My designated parking is a lil far from my apartment, but theres usually lots of open spots real close for guest parking anyway.
The big thing for me is the central air conditioning, I gotta have that. They keep it running smooth all year, so im happy. I plan on sticking around awhile, theres definetely no reason to look elsewhere.

my girlfriend has lived here for about a year now & its not the greatest place to live, but its cheap; but cheap comes with a price! people are rude who live here, loud, disrespectful & all together trashy. once a year they do an inspection of the apartments to check nothing basically, but during that inspection we had $ 500 stolen from us by the maintenance crew while we were still in the house! these motherfu**ers had the fu**ing never to steel in our own house while we were in the house! the staff said there’s nothing they could do! so if thats how they’re gona run a business then they wont have much success doing so! i DO NOT recommend anyone living here, unless you plan on living with low income people everywhere causing nonsense. 0 stars in my eyes!

I would give them zero stars if possible. There maintenance was was good though. And the grounds seemed well kept. As far as some the people who live there they were loud and rude. I tried to talk with the office once but I do not think they even cared. There are always police in and out of there, at all hours of the night. They are trying to keep my security deposit plus charge me for normal ware. My apartment was throughly cleaned upon me me leaving. I would say if possible move somewhere else! You can find something much nicer for the cost.