Park Central Apartments

My boyfriend and I had recently given Park Central a 4-​star review. We’re so disappointed to go from loving where we live to regretting signing a lease here. Initially, the manager Chris put all our concerns at ease, and assured us that all our living needs could be met at Park Central. Three months later, we are contacted by a different property manager whom we had never even met before stating that almost everything Chris had told us was in fact, untrue; he no longer works here, we need to sign a new lease, and we owe them money. I am in shock. The incompetence of this apartment complex’s management is staggering. We have repeatedly broken down our initial payment and move-​in deposits to the management, and we have the bank records to prove the amount we paid. They are now insisting that their «records don’t show that.» I’m sorry your previous manager failed to document our payments, but we have documentation and we are not paying our deposit again. We physically have walked into the office on the first of each month and asked exactly what we owe, and have paid it on time. They are also now telling us that we are not allowed to let our cat out on our balcony (a point we very specifically addressed with the previous manager, who informed us that those terms mostly apply to dogs who are locked on patios all day and bark and disturb the other tenants). Had this been made clear to us, we most certainly would not have chosen Park Central, as it does not fit our needs. We are now in an uncomfortable position and they are insisting we sign a new lease reflecting the fact that we have cats, despite the fact that we paid the pet deposit on move in and made it VERY clear that we are pet owners from the beginning. We are both extremely busy graduate students who do not appreciate spending what little free time we have meeting with the manager who obviously can’t do simple math. She repeatedly states that the «spreadsheat doesn’t reflect our deposit.» Admittedly, they forgot to charge us the monthly pet fee last month, and we made it clear we are happy to «catch up» and make the payment, despite their error. Yet they are still hassling us about our initial deposit on move in three months ago.
If you have cats, this is not the place for you. They are insisting we walk our cats on our own balcony with a leash. Also, there is no scale for pet deposits; we paid $ 300 deposit plus $ 25 monthly fee to have our cat here, while our neighbor paid the same amount to have his great dane. The impact of a cat versus a great dane is significant, and the pet deposit should reflect as such (and has every other place we’ve lived). We recently volunteered to foster a friends cat while she is out of the country, and management is insisting on an additional pet deposit of $ 250, plus $ 25 extra per month. For a cat, that is honestly unbelievable. The fact that they obviously take the time to monitor our second story balcony is also unbelievable.
There are several new apartment complexes popping up in the area, and I would recommend checking those out first. The Paseos is better; we have friends that live there and are much happier than we are. If you do sign a lease here, do not believe anything management verbally tells you; they obviously cannot be relied upon. Double and triple check each payment you make and keep a thorough account of your records, for they obviously do not. If you are a WesternU or Claremont College student, I would not recommend this as housing. The last three times I took out my trash there was a man high on meth in the dumpster. There have been several physical altercations between tenants in the parking lot, and the police were called. In sum, we are just generally disappointed with a home we were initially so happy with. Looking forward to nine months from now when we can be released of our obligations here and move somewhere more reasonable.

I have lived here for almost a year and will not be renewing my lease. When I moved here the management was extremely family friendly. It has become very much less so. To such a degree that I had to obtain a letter from the lawyer clarifying that my children can play outside. The new management was unaware that children can play outside their apartment in a complex advertised for families.
The free WiFi by the pool has never worked since I’ve been here. The television in the gym has not been operable since I moved in. But the tv in the office sure works. And is always on for the employees.
As to the employees there appears to be high turnover in management. There have been six different people in the 2 person office in the last five months. The two maintenance guys are totally AWESOME and they are only reason I’m even rating this place one star. They work very hard.
The security guard is a total jerk. Very rude and he locks up the pool and turns off the hot tub jets early every night sometimes as much as an hour early.
If you’re looking for a place. skip even looking at PARK CENTRAL APARTMENTS.
Update: I reported the above issues again to management this morning. The manager Isis reminded me that I have been complainng about these same issues since late last year. Based on my complaints they agreed to allow me vacate the apt early without the penalty if I did so before 12.25.14. They made that offer on 12.21.14. So if I wanted to take them up on our their offer to leave early without penalty I would have had to move with 4 days immediately before christmas. So I did not do so.
This morning while I was discussing the above complaints with Isis, she actually asked me «why don’t you move?». It’s almost an admission on her part that they cannot provide the tenants what is promised by the brochures. I thought that question was very inappropriate and I asked if she was being nice. She claimed she was. I informed her that sometimes corporate people try to make statements which appear proper but is actually a dig. I believe that is what I experienced from management today while I attempted to discuss my concerns. I think I received a dig from the manager. I called her on it and she backtracked. I hope these problems are fixed soon as they have existed for 9 mos. But I doubt it.

I have friends who live in these apartments and I am really impressed with the quality of the floor plans and facilities. I recently decided to move out of my current lodgings and I feel that Park Central offers one of the best deals in the area. All appliances are included which is something that is hard to find. The office staff are very helpful and accommodating to your needs. This is my first choice for a new apartment!

I am currently searching for a new place to call home and I have to say Talia has made my search so much easier. I love the layout of the apartment and the facilities they offer. The rent can seem a bit too high but it includes all the appliances so it is perfect for a student like me!

I’ve been a resident here for the past 8 months. I LOVE my apartment, it’s spacious, I love the open floor plan it’s a great apartment. I live in a unit that faces the pool and courtyard so I deal with some noise here and there but over all this place is quiet, well maintained, and Talia the Manager has been great. She’s assisted in every need we’ve had and handled any complaint or concern professionally. If you live in an apartment with tenants above you you will hear EVERY step they take, so be aware of that… That has been my biggest issue here, oh and it’s NOT KID FRIENDLY. This place does not have a playground or any open spaces for kids to play in so you deal with kids all over the parking lot, which is an issue that they are working on at the moment. Overall, I’d recommend this spot. Yes it’s pricey, but I guess that’s how you end up with decent neighbors that care about the community and keeping clean and safe.

I see two positive reviews the same day i post my negative review, where was your «positive» review the past year. Pretty suspicious if you ask me.
I will say the maintenance staff is top notch. Except for the pounds of garbage that site outside the garbage disposal every Sunday.

Took a look at this place and the rent is ridiculously high for what you get. Over $ 1600 for a 2br 1bth in upland wtf

I have just recently renewed my lease at Park Central, this past month. I moved to Park Central from the College Park Apt in Upland one year ago, because I was in need of a 3bdr apt, and Park Central was more affordable for me and my growing family. It has always been a pleasure making contact with all of the staff here at Park Central. Talia is the most helpful and efficient manager with a beautiful and warm smile. Mark in maintenance is a Godsend, he has assisted me with un-​related apartment issues and is always ready to help. The staff is always professional and courteous and you can always look to them for help. I have had staff members assist me in taking out my trash and also carrying things up to my apartment. I cannot sing the praises of Park Central any louder. I am home most nights and have no recollection of wild ghetto parties. For the most part it appears that most of the residents are hardworking professional people like myself or college students. The residents are from every culture and walk of life that you can imagine and there are rarely any problems to speak of.