Michaels

Haven’t been to this Michaels in a long time and now I know why! Store was dirty. Many items my friend and I picked up had a lot of dust on it. Staff did not check up on us to see if we needed help. My friend and I looked so lost, since we don’t usually go to this Michaels, and at least two employees passed us without saying a word or attempting to help. At checkout my cashier was not very friendly either, she was too busy talking to her coworker, which was obviously more important than me. I had a coupon and after my other friends had bought their items I realized my coupon didn’t even work! Sort of frustrating… Customer service is huge in my book and it definitely needs to be improved.

Always leaving disappointed. I can’t never find what I’m looking for. The checkout is always slow. Going to start shopping at Hobby Lobby across the street.

So I’m coming home so upset. The customer service here is terrible! Not only terrible but the store is a mess. I was buying a sketch book for a project (that said it was on sale for 1.99) I go get ringed up and the cashier says it was 6.99 and I say «oh it said it was on sale, do you know which one was on sale then» and she states «oh idk I would have to go check» with such a bad attitude! Like I work in customer service and I never like being rude but she totally needs a lesson. It’s your job to satisfy the customer and show them what they want but no obviously the store needs younger fit people working at the cash register with a good attitude!

Walked into Michael’s today to buy some material for my son’s california mission project as always the store is kept in great order that everything is easy to find and workers are always super help so no surprise there. after paying for our stuff and starting to walk out a employe walked up and ask my son and asked his name after telling her, she hands him a $ 10 giftcard and tells him to come back again and buy something for himself i was so surprised that a store would do that that show how much a store appreciates its customers i got to my car and just had to write this review come shop here

I was very disappointed when some of the staff members could not help me. I asked a lady and she just gave me directions and I got lost. At that point I was very frustrated with the staff. I had been looking for this one thing for soo long until finally a guy showed me the exact spot it was at. I am surprised that they barley had shrinks dinks. I think that hobby lobby is way better and more organized staff with smiles. Overall it’s a nice store just the staff is not helpful.

This Michaels is great. We were at the Michaels in LaVerne earlier with no help and pure lazy staff. This location is great with customer service. The store is stocked well and the lines for check out is rather quick. Will definitely be back

I asked the only two employees I could find on the floor for help finding an item and they were just clueless which is understandable because they were both younger looking girls but they didn’t even try bothering to direct me to someone who could have actually helped me.

I think I went to the wrong Michaels in Ontario, because the one remember was better than this one.
While staff seemed friendly enough, they had less of the scrapbook stuff I look for in other Michaels stores.
As usual, you can never tell about their sale bin or stickers if the ones hanging on the display are really the sale ones. The clearance stuff has no sale stickers on it. The holiday candle section was decimated and not a single cinnamon scent could be found!
All in all, you might want to shop at other Michaels and skip this one if you can.

I don’t shop here often, but I had some stuff I had to get for my wedding. I came here around night time to purchase some supplies really quick, I had troubled locating their glitter and a worker proceeded to show me were it was. At the checkout this nice girl named crystal helped me, once she had rang everything up she told me if I had a coupon I said No I don’t, she said are you sure? Check the website, I wasn’t really catching what she was trying to tell me, so she scanned a barcode she had on the table and my total went from $ 60 to $ 33!!! I was like wow thank you so much, that was very very nice and helpful of her. Michaels is pricey BUT they always have coupons, which I didn’t know. I really appreciate the help I got from crystal & she made my shopping experience even that much better. Thank you crystal!

Compare to most other Michaels this store is more helpful.
It is a bit smaller (Not as small as Chino) but they carry a lot more here.

I want so badly to enjoy Michael’s again– I’ve come here a couple times in the last few years to avoid supporting Hobby Lobby but I leave the store so disappointed every time. This in no way reflects customer service here, I called Labor Day to see if they were open and the happiest, friendliest employee answered! I even had an easy, cool check-​out.
My issue is with the lack of stock and high prices. I never find what I’m looking for here, they simply do not carry the correct items and everything is really pricey– I’m so sad but it’s just easier to go across the street :(

I’ve ran into fantastic employees and I’ve also come across those who just don’t care. This Michaels is just like most other Michaels. They keep things in stock so they’re definitely reliable whenever I need something for my arts and crafts.
GO TO
FOR COUPONS IN YOUR AREA!!!
1.
2. «coupons» on bottom left of screen
3. enter zip code
4. select store
5. select coupon that applies
6. let cashier scan & save!

I love this store! The employees here have been more then helpful. I have visited this location four times in the last month buying supplies for a party I’m planning. Not only did they find online coupons for me at the register but they called the other local stores for me when they were out of a certain item. I had to visit two other Michael’s to finish up centerpiece and the employees at this location and the other ones made it happen. The prices here are very reasonable.

I have been a customer of this Michael’s store for some years, however, today I experienced staff that wasn’t friendly and given a hard time over coupons. It just felt it was real petty in my opinion, I do a lot of crafts and spend a lot of money at craft stores, yet this Michaels store will no longer receive business from me.

This Michael’s is not so great with what they have to offer in store. The staff isn’t the friendliest and gave me a hard time about my 40% off coupon. Go to La Verne. They are awesome!

This is my go-​to place for all my arts and crafts supplies. Everything at this store is very affordable, it’s easy to find anything and I always get great inspiration every time I come here. During Christmas though it’s kinda hard to find items. I came here and it was Christmas everywhere but all the usual items were moved so I kinda had to do a scavenger hunt to find what is needed. But wow their Christmas decorations are gorgeous and reasonable. I do want to clarify that I’m glad they fixed their cashier problem. People used to invent their own one line even though there was a sign that said, «There is no one line.» So they rearranged the store to make it more understandable.

I wanted sticky glitter felt and the sign clearly stated the price: $ 1.09. When I arrived at the register, the item rung up a different price: $ 1.49. The cashier was gracious enough to verify the cost, which was $ 1.49. The whole shelf was filled with the wrong item. :(

I love this store! I find everything I need here and I always use one of their coupons :-)

This was not the most orderly store meaning check out, placement of items was a bit confusing. But one thing for sure many things you cannot find in other Michaels were in stock here.
They also gave me a 50% off on a coupon my friend had .
Plenty of parking and located next to highway 10.

It is a testament to our American society that businesses this poorly run still survive is a supposedly «capitalist» marketplace.
While I don’t have a big complaint against what they carry (though the vast majority of it is «get what you pay for») this seems to be the walmart of arts and crafts — ie: you only need a pulse to work here.
My biggest complaint is from their framing department which you MUST STAY AWAY FROM. It is beyond inept. While the majority of framing jobs they outsource (so you’ll get a half decent product back) ANYTHING done in store is a complete joke. I brought in four photos to be mounted on foam core (a fairly easy process that I generally do myself but didn’t have the time). Not ONE of the four photos actually had even edges to it and each one you could see some of the white foam board behind it — not in a framing manner but obviously because they were lazily cut.
I highly doubt anyone from the company reads, or even cares about Unilocal reviews but if they do you should be ashamed. Across the board you should be. But let’s be honest, the way you run your company shows that even you don’t care.