Crossroads Dental Group and Orthodontics

I really hesitated in writing this review because I don’t want to harm anyone. But, I think I need to make known my experience with this dentist.
I saw them 7 years ago for routine care and they persuaded me to put veneers on my teeth. But, within 5 years the veneers started chipping. I later went in for another simple procedure and I was again persuaded to have 3 root canals on my front teeth. I can’t complain about this procedure because I can’t say if they were really necessary. Last week I returned because another veneer chipped and all I wanted was to repair that one veneer. I was told, after sitting in the dental chair for almost 2 hours, that I needed to have all my veneers removed and crowns placed on those 8 teeth. The cost would be over $ 8,000.00.
I was so shocked at this treatment and what I saw as a money grab that I just left. As I drove off the parking lot a program on the radio listed 10 signs of a bad dentist. I don’t recall all the signs but I experienced 7 of these signs in the appointment I just left.
I do not recommend Crossroads for any treatments. And, beware of the reviews you see listed. There are many 1 stars and many 5 stars but few in between. It seems they get bad reviews then go on a campaign to get 5 stars to offset their terrible reputation.

Super sweet staff very attentive and super fast in seeing me the dr is very kind as well

As much as I despise coming to the dentist, Dr Lee, his nurse and the front staff really made sure I was comfortable and made my appointment really smooth. Dr. Lee was very patient with me, and really took the time to explain the process. Sheila and Jasmine from the front were very kind and made my visit very pleasant. Thank you guys, much appreciated.

I’ve had all of my dental work done here for the last several years, and they are excellent. Dr Lee is my dentist, and he provides solid advice, always looking out for my best interests. Just a few days ago, I went in for my scheduled cleaning, and the hygienist, Sergio, was outstanding. The front office staff is very friendly, and they have the entire facility decorated for Halloween. Reception area has nice kid-​friendly accommodations too. I highly recommend Crossroads Dental.

The service that I get here is amazing. Arlena at the front desk was really knowledgeable and answered all of my insurance related questions that I had. Everyone is nice and professional and I can tell the doctors really care when they are helping me. I would recommend this office to anyone that needs dental work done.

I have been going to Crossroads now for a year and have been very pleased. The entire staff is VERY friendly and professional. On one of my visits the staff stayed late to complete my work the same day so I wouldn’t have to return for another visit… They definitely exceeded my service expectations. They are also very customer friendly when suggesting services and options. This is not an office that oversells options that aren’t necessary. All in all… I couldn’t be happier. As long as this staff is here, I will be a loyal patient.

First time here, The entire staff seems to get along and be very close, everyone made me feel comfortable and like they knew me already. I definitely like that feeling, the dr was very nice also, he was very informative about the treatment that I needed. I DID NOT have the same experience as some of these other Unilocal.I will definitely be back for my next check up!

So true what other Unilocal reviews said. They will try to scam you and make you do more work than what is necessary! BEWARE! Never in my life have I gone to a dentist where they only do x rays and then tell me a «list» of work i need done and send in a «finance» person. …really? What happened to x rays and cleaning and done? They even told me i didn’t «qualify» for a cleaning. Only the deep cleaning which of course cost more. I read up on how dentists nowadays buy fancy equipment and use that to tell patients they need all kinds of work done so they can pay off the fancy equipment! So sad. Go off recommendations of friends or family. My friends recommended me to a trustworthy dentist who won’t try to add on unnecessary work to get money.

Hands down one of the best experiences being at a dentist. The front desk staff was very knowledgable and fun to interact with. Ceci was amazing during my treatment and made me feel very comfortable. Dr. Lee was fast, painless, and very friendly. They did not try and over sell me on what I needed for my health, and even set up a no interest payment plan. If you live in or around the Upland area, please do yourself a favor and come see the staff here at Crossroads Dental

Thinking employees here are flagging the worst reviews as my old review was no longer showing. Take my advice, go elsewhere.

Crossroads customer service has been very helpful in a problem that has gone on much too long. Looking forward to it being resolved.

This is by far the best Dental Office I have ever visited. From the moment you walk in, the front office immediately greets all patients, they are friendly, and always professional. I have been going to Dr. Gil for years now and she has done amazing dental work on me. She is very nice and always conducts herself with the highest level of professionalism. Darlene is the dental hygienist who has cleaned my teeth for years and she is absolutely fabulous! She always has a positive attitude, is friendly, and always makes me feel comfortable. She is the best! Lastly, Dr. Maddox (Ortho) is wonderful. He did an amazing job with my teeth and I am 100% satisfied with the results. His staff was also very friendly and helpful to me. If you are looking for the absolute best dental experience look no further, this place will completely impress you!

Take my word for it. Please, please never visit this dental office. I would recommend Alta Dental Group in Upland. Dr. Zevari is the best. When I went to Crossroads Dental in August of 2014, I had 3 dental implants put in by Dr. Tommy Yum. Find out later that he placed them in my sinuses. Since then implants have been removed and had sinus repair surgery. Thanks to Crossroads Dental. Please take my advice and do not contact this horrible so called Dental Office. Not only that they kept changing our financial agreement.

I have been going here for a few years. I have seen 3 different dentists and I have found all three of them to be very impersonal and they make me feel like I am in an assembly line. They don’t ask a single question about one’s personal life, they really need to learn some bed side manners. The orthodontist is great on the other hand, so is Marlene the hygienist, and Ana Lisa the assistant. Super friendly, caring and personable, wish I could say that for their dentists. Last time I went for a procedure the dentist left me on the bed with no explanation what so ever of what was coming next, I had no idea she was finished with me. I was upset, is it I am not a person that you can not take a minute to tell me «glad to see you again, we are done here, my assistant will take over now, have a great day,» no nothing. For this reason I am leaving this office. Please train your dentists in people skills.

Great customer service and excellent staff, they made me feel at ease and took care of my problem tooth. I even walked out with a new porcelain crown in couple of hours. Dr Gill and the entire team is awesome, I have never felt so relaxed during a dental visit before. A++++++

For the 2^nd time I scheduled an appt only to show up and find out that it wasn’t scheduled. I also believe you are told you need work that you dont need. Beware of this office!

Best dental experience I have ever had. The staff was extremely professional and courteous. They erased my fear of going to the dentist!

Have been a patient for approximately 4 years. Have had multiple procedures at their office and my dental health is great because of their work.
Going to a dentist is never a welcome experience. Crossroads makes it easier to tolerate. There have been times when I have felt uninformed but, it is only because I failed to ask questions. When I do ask, the staff has kept me fully informed. They provide me with all of the medical related information as well as financial information I request. I have yet to find a dental office that is perfect but, crossroads he is definitely the best dental office I have worked with.
Staff is ALWAYS pleasant. The only thing that I can negatively comment about is the length of office visits. Again, I take personal responsibility for this. Crossroads does a thorough and professional job and this takes time. I must remind myself to make ample time available for each visit. Always allow at least 2 hours for routine dental visits.

I was excited about the possibility of getting Invisalign and made an appointment at Crossroads for a consultation. I filled out all the paperwork was given X-​rays and then escorted into an exam room. The Dr. came in and glanced at the X-​rays and into my mouth for a nano second and said…“I can’t help you”. Ummm okay… and why?
He stated I had an «open bite» and it doesn’t work with Invisalign. He then just left the room… exam over. There was no explanation of any other sort of treatment he would
recommend.
I was stunned at the rudeness! I felt completely dismissed by his behavior. I went outside and looked up the Invisalign website noticing that it says it works well for overbite, underbite… and «open bite».
I’ll be contacting the people at Invisalign telling them about my experience with
Crossroads.
Stay away!

WORST DENTAL EXPERIENCE EVER!!!
All you need to do is read ALL of the reviews. My visit details sound just like countless others. I ended up walking out after two hours of nonsense, without even letting them clean my teeth. I couldn’t take the degrading, up-​sell tactics any longer. How this place can even stay in business is beyond me. The best advice anyone could get about this place is STAY AWAY.