Papa John’s Pizza

We have patronized this particular Papa Johns restaurant several time over a year and about 70−75% of the time there has been no problems, but when there has been issues it has been horrid! For the most part the pizza has been on par, but on one occasion they forgot to include an item on the order and when I called to complain I was blamed for it and had to go back and raise a fuss to get a proper resolution. I was upset that the employee did not seem to care about their mixup and my inconvenience.
On the most recent occasion the other day, we ordered online for delivery and when the pizza arrived my wife noticed hair on the pizza! I immediately called and the staff member that answered the phone pretended they couldn’t hear me and when I raised my voice the employee became upset and hung up. I was hung up a total of 3 times while trying to get a resolution! I went up to the restaurant and surprise surprise they seemed to have no problem hearing me in person! I only asked for a replacement pizza, but refused! They instead gave me a refund.
The staff in general seem rude, lax and uncaring when it comes to customer service. Good customer service is key to me recommending an establishment and because of the negative runIns with staff I can not recommend the University Heights Papa Johns.

I’ve been here more times than I want to admit… mostly in college, which probably makes it more acceptable. The pizza is always delicious, hot, and fresh. I usually go in, order it, then walk over to the CVS to kill the 10 minutes until it’s ready. It’s exactly what you’d want from a Papa John’s, and it’s fairly consistent. I only wish they delivered to the University Circle area.

It’s pizza. Even when it’s bad… How does that saying go? Well, even when it’s bad it’s not all that bad. But I have had better and it’s gotten so bad I will go somewhere else.
Papa John’s used to not be so bad — pretty damn good, actually! 6 months or so ago it was very good. I think (I dont know this for a fact so dont quote me on this) that it’s not so good anymore because they are having so many sales for the football games, etc., that they had to go to a different crust. Was very good… now not so good. And I’m trying to lose weight so when I get a pizza, I want to expend my fat and calories on something GOOD, that is worth it!
I would come every once in a great while because of the great sales, but I wouldnt make this my neighborhood go-​to place for pizza. Back to Marco’s!