Macy’s

I usually shop at this Macy’s quite often and normally have a pleasant experience. About a week ago, however, a young salesperson had the audacity to have an attitude when I approached her with my merchandise. Of course, she was talking to another salesperson who was absolutely not doing anything. Anyways, the next time I go to Macy’s and have an unpleasant experience, I will report this minimum wage ghetto chick.

I can’t remember ever going into a Macy’s, or any department store for that matter, that was more of a mess! I have been to yard sales that are more organized. I felt like we had arrived 15 minutes after some sort of black Friday, «everything is free» promotion… the clothing tables were just piled with unfolded shirts. The selection wasn’t much better. Do yourself a favor and drive up the street to Beachwood.

Soooo I went in for a quick purchase and of course I had to look for assistance which wasn’t fun seeing as how I wanted it to be a quick one stop shop! There’s always next time!

If I could rate less than one I would. Absolutely no help available, the service reps aren’t helpful when you do find them, parking is an abomination, store set up and flow is a nightmare, there’s a million different bras next to the pots and pans section– yet not only low back corset in the store. I basically hope the entire building falls into a sinkhole.

Writing to credit amazing service from the furniture department and, specifically Tim Neill. When my couch was delivered today one of the legs went right through my wall. Truly an accident, Macy’s delivery service could not have been more polite or apologetic. When I called Macy’s just to see if they would help cover damage, they not only offered to pay for on the spot without any verification (who does that anymore!) but, what really got me, was a personal call from Tim apologizing for the service and encouraging me to check for other damage so he could make good. There was none, thankfully, but I was taken back by the level of service and Tim’s support. This quality of service makes me want to buy all my furniture at Macy’s. Thanks!

A disappointing Macy’s to say the least. Limited merchandise compared to other more upscale Macy’s. And the absolute worst part was the music. It was loud. It played various parade songs over and over again as well as songs from, literally, the World War II era. Between the poor choices in product and the horrific music, I wanted to run out of here as fast as possible.

It has been a hit or miss at this Macy’s. Sometimes I have had lazy salespeople who don’t even want to go get your size shoes to try on, and sometimes I get eager salespeople who want to genuinely help you find what you are looking for. I just like Macy’s for their ability to ship things to you for free if it is not available in your size on the racks. Great perk! Unfortunately, they did get rid of their rewards program and looks like the only perks available will be associated with use of their credit card, which is billing nightmare!

The store is nice, bright, clean and well organized but i have to say I’m giving a 2 star rating because the women’s bathroom on the first floor wasn’t clean. Toilet paper and paper towels on the floor, worse of all the stall doors don’t lock correctly or all the way and people can just open them up on you.
I opened the stall door on someone then not 1 minute later my stall door was opened up, no bueno.

My father purchased me a fine watch for my birthday and told me Macy’s will size it for free. The watch was big on me so I took it in for my free adjustment. It was Memorial day, and no one was in the store, and I found the jewelry department where a woman was leaning against the glass, idly. I asked her if it was true they will adjust the watch free. She said it was true.
She put it on my wrist and told me she would need to remove several links. I was delighted to see she was going to make the adjustment right then and there. The first try, and she had to go back, remove another link.
When she came back the second time, the watch was still too big!!!
This is when she tells me if she removed another link the watch would be too small. So I said if that is the case I will get my dad’s receipt and return the watch. But no! She tells me, if the links have been removed you can no longer return the watch. I begged her to try to remove one more link, I was thinking if it was too small it is the same as being too big — a useless watch.
I heard much huffing and puffing from behind the counter as she removed the next link.
In fact, the watch fit perfectly after the last adjustment. When I thanked her, she snorted!!!

I’ve never really been a fan of Macy’s or the like, but one day, a friend and I stumbled in here on a hunt for shorts. While the hunt didn’t really provide any good results, we did, however end up finding some great sale items! I sure haven’t completely converted to a Macy’s regular, but I do think that there’s something to be gained from looking through sale racks.
Also, of importance in my aversion: getting lost. I really have never understood how department stores like this are arranged. Nothing really makes sense to me. Trying to find your way around here will take longer than the actual shopping itself… or maybe I’m just confused all the time. Either way, I’d rather play in a corn field than go here looking for something in particular. On the same token, I’d NEVER try to brave holiday crowds here or come in a hurry. But, that’s just me!
As far as the staff goes, they were really helpful, though difficult to find when needed. We ended up paying at the men’s cologne station because everyone seemed to disappear when we wanted to get out! (In other words, go to Whole Foods for their Friday 5×7 event.) Paying at the men’s cologne area was fine, though we did get caught up with a very bored cashier who really just wanted to give us a hard time and get us to purchase Macy’s cards. While entertaining, I just wanted to go and started to get irritated, but what can you do!

The salesman did his best to find my odd pant size, but they didn’t have any anywhere in the nation