Time Warner Cable

If I could give 0 stars I would. We are currently paying for service we are not receiving. We won’t have internet until Wednesday afternoon (between 5 – 6). This is unacceptable. Will continue review Wednesday.

I guess that between myself and my partner, there was enough of of a dust-​up that the problem was fixed the next day. The guy even showed up four hours early, though I have serious thoughts as to why that happened. Thankfully someone was home at the time or I am sure that there would be more waiting (or me just outright canceling my service). I will say that the technician (not the same one who ‘left the note’, btw) went out of his way to hook up our service because our new apartment is stupid about how they wired the building for cable. I would love to rate my experience higher, but I have never been treated so poorly by customer service and as of this writing, I cannot in all good conscious rate Time Warner as ‘A-​OK’ without feeling my blood pressure rise.
Congratulations, Time Warner, you have made a loyal customer rather call his worst enemy than have the potential of going through that hell for a good long while.

Best customer service Ever!!! My old account was cleared up, my new account straight. Much less of a Hassel than I thought it would be.
Oh, 4 stars because I had to fix the accounts, otherwise would have been 5.

Love how quick and easy the payment kiosk makes things, and I almost never gave to wait! I’m not sure about the customer service as I haven’t used them, but there’s always a line here.

We just got Time Warner Cables Internet and phone package today and it doesn’t work. Our home phone cannot call out or receive calls, and our internet doesn’t even work. What a way to start off. We are defiantly switching back to AT&T.

I am sooooo happy to be Free of Time Warner Cable!
Over the last 2 years internet service is never consistent, my bill has never been the same twice and customer service is nightmarish at best!

My DVR has been audio-​free since Thursday. 5 days.
I’ve tried calling Time Warner for tech support or to arrange for a replacement box 3 out of those 5 days, but ended up on hold for so long that I had to hang up and go about my day.
On today’s adventure in customer service funland, once I got through the maze of automated menu button pushing and yelling. Very. Distinctly. What my issue is, I heard. .
«Due to inclement weather, you may experience longer hold times than usual»
Wooo, I feel ya, o wearers of the headset… How in the actual eff does the general public expect you to push «answer» on your phone when it’s 36° outside your office window?! The sheer nerve in the face of your struggles is mind boggling.

Once again, Time Warner is full of crooked ass people that would leave your pockets empty. What’s worse is that they changed their channel #s just so you’ll pay extra. Used to be $ 150, but jacked the price up to nearly $ 200 a month just for channels that don’t even get watched along with Internet and Phone. FUCK TWC.

After a disasterous, failed attempt over a year ago to have internet service installed by Time Warner, I waited a year to cool off and attempt again. I did not want AT&T, which left Time Warner as the only cost effective option. Further, as I did not want rental charges, i already had purchased a modem and a router for my install the previous year.
Absolutely refusing to deal again with their call center, I went to the Universal City location. I explained in detail my experience the previous year, some of which was still documented in their system. The clerk was empathetic and assured me it would not happen again. She promised me the internet price, which, she explained, would need to be taken care of after the installation was completed. She said that she would mark my install on my calendar and go into my account and make the necessary adjustments once the install was completed. She further indicated that she would do a little more for me in light of what had happened the previous year. She set up the install, which went through seamlessly. Got the first bill, and guess what? No internet price. Big surprise that she had not done as promised. So the next day, I went to the UC location and stood in line. The gal who set up the install was at lunch, but her co-​worker assured me that she would pass on the message. The correction was made the next day, but she did nothing extra as she indicated. Oh well. I should have known better.
Service was great for the first few months, then it start to go downhill and become unreliable. Countless phone calls. TWC blaming our modem. The modem company saying nothing wrong with the modem, blaming TWC. Turned out we were at the beginning of the «line» and the signal had been upped and was too high for the modem (which was on their approved list). After a couple of weeks, many frustrating calls to the call center and few service calls, it was sorted out, but the signal still is not nearly as consistent and reliable as it was the first few of months. We may still move over to AT&T.
Another beef I have is this company intentionally isolates itself from it’s customers. You want to deal with them on the phone? Try to get ahold of someone higher up? Too bad. You have to deal with their call center and their scripts. Even the reps at the local office speak poorly about their call center’s service. How sad is that? Any local phone number you can find for Time Warner Cable either goes to the call center or it goes to an auto-​attendant that will get you nowhere. They do NOT want customer calls!
This company has serious consistency issues in their service staff and their technicians. And it wastes ALOT of TWC time and ALOT of their customer’s time. Ask me, and they really don’t care!

Reasons to AVOID Time Warner Cable internet.
1. They use very specific equipment that they refuse to sell. You must rent.
2. Default equipment doesn’t have WiFi. You don’t have a choice in what you pay for because installation tech only carries junk.
3. If you try to use your own equipment, they will remotely configure it like they own it. No WiFi router allowed without paying for it.
4. If you buy an approved modem/​router, they will remotely disable your WiFi so they can charge you for using your own equipment.
They contract with my apartment and it seems like that’s their way of business.

Time Warner has terrible internet service. My bill is constantly wrong. Customer service SUCKS!!! BEWARE before you sign up for TWC, they are horrible. My internet goes out at least once a month and it takes a few days to get someone here to fix it so I end up at the library using their internet. Please do some research, this service is awful!

I really wish we would’ve heeded advice of others & steered clear of TWC. We had our internet service connected last week of June. Mid July they «accidentally» turned off our services (as in came to our home unannounced & shut them off outside). We then had to wait 4 days for it to be reconnected (which was better than the 7 we were originally quoted). Then when they reconnected our Internet, they downgraded our speed. When we received our bill & it was almost double what it should have been I spent over 90 minutes on the phone with them trying to get it corrected. No one seemed to be able to correct the issues but I was told it would be sent for review & in a «couple» of days someone would call us back. No phone call so I call again, another 45 min wasted, still no answer. Now our acct is «past due» for an amount almost double what it should be & no one will fix our acct until its been paid (even though I’ve been attempting to get it fixed & pay it for almost a month now!). We finally got AT&T U-​verse for Internet & cancelled TWC. Never have I dealt with a company where every single person I spoke to had NO idea what they were talking about.

After more than 3 years as a customer and now they want to start charging for a modem lease $ 6 extra. Now that modem is old! I bought my new one and took 6 hours on the phone to get it activated!!! It is insane. Technical support is in India, I don’t mind that but every time we got disconnected they did not call me back so I had to start to explain everything every time. This monopoly should be illegal, they don’t allow competition for cable internet!

took 2 days for my internet connection to get connected! oh, and they never stated that we needed to give a cash on delivery? we paid but on the second day they tried charging again! this time twice as much! i’ve never waited for service this long and also, they said they would be here between 4 – 5, and the gentleman showed after 6pm, then he didnt complete the job! so, he stated they would come out early the next day! we felt like hostages in our own home from 9 am till 1pm, yes, that is the time the job was completed! i will def have to look at my bill extra close as i am having second thoughts on their customer service!

Mike is nice, some of the customer service staff are not so nice. If you have a problem, just ask for the manager, she is reasonable. They are quick though, so you aren’t waiting around for a long time, and they have the TV’s going so you can watch sports, or your favorite cooking show, or those news shows you secretly love…
Payment kiosk in the lobby so that makes making payments a breeze; just be sure to NOT wait in line to make a payment at the kiosk as the line you see when you enter is for the customer service folks.
Time Warner Cable isn’t the greatest, but it is better than DISH that always goes out during anything (I was going to say storms, but even windy days messes up the signal)!
If you have TWC issues, the Pat Booker location will take care of them in a speedy and professional manner.