UPS Customer Center

I would like to say that there a drive he’s a very nice man his man is Paul always has a smile and works in Jericho area he’s a hard worker I may say but is always tired

Coming to this UPS Customer Center means you are entering one of Dante’s Circles of Hell for sure. It is a huge complex with big brown UPS trucks and trailers lumbering along while customers’ cars try to figure out how to get in and where the hell to go to find the «customer service» entrance.
Don’t get me wrong — UPS delivery is usually 5 stars where I live, but on the occasion when I order items that require an adult signature it becomes an issue. I believe that UPS overlords (management) probably implant GPS units under the skin of these diligent drivers to track and time every single move they make so I can’t blame the guy for attempting to deliver at 4:50pm when I had a shipping note on the label to deliver after 5pm if possible. It’s just that those 10 minutes certainly made my life hell that night.
It was cool after I changed the delivery to will call that I received a call on my cell to tell me that despite the app saying the center is closed at 6pm, that they reopen from 7pm to 9pm and my packages will be available after 8pm. Score!
After driving around the area outside the UPS complex for 10 minutes looking for where customers are supposed to enter I finally go inside a lot where all passenger cars are parked and see a faded sign pointing to «Customer Service 7pm-​9pm Parking». I manage to grab a surprisingly hard to find spot and walk into a guard room with rejected TSA antique metal detectors and décor straight out of Barney Miller.
One of the guards asks me my address and directs me to stand out of the way along with the other unfortunate customers that missed their deliveries. Waiting for 20 minutes and I see some of the people here before me getting upset because no one is telling us what is going on — what are we waiting for? Where are our packages?.. grumble. grumble. «How long are we supposed to wait here? Like we haven’t worked all day ourselves and want to go home!» One guy half yelled.
Luckily as tensions were getting high we finally hear over the guard’s walkies talkie some addresses of packages. He calls out addresses and a guard escorts us pass the barbed wire fences. I sign for my stuff which is luckily on a long handtruck (cases of wine), but I have to lug this over curbs and other obstacles back towards my car myself — happily I didn’t break anything. The guard stops me at the fence and tells me I have to leave my stuff, bring my car around and load from here. Finally loaded up I leave with my packages.
It’s cool that UPS accommodates their customers with extended hours, but If you actually have to come here there is an obvious disconnect between their good intentions and the poor reality.

All the package damages happened with UPS. The worker wouldn’t wait for 30 seconds for me to tape the box, and he just drives away. I am in shock how rude he is. This is a big package and I have to carry it myself from the second floor to the first floor. He helps me? No way. He can not even wait for the very 1 mins when I carry it.
He is a shame of latino group, reinforcing its bad name.
Oh right, UPS has lost two of my important documents, mysteriously.
According to his behaviors, UPS drivers are gods, super busy important people (low-​class people just like to pretend :-D), and all customers should serve them.

My package was never deliver on time. They have the wrong address but they never contacted me. The package was just laying there in the Uniondale location. I called today and they said that it will be deliver on Tuesday… I will never use UPS again.

My package was never delivered to my home. UPS changed the status from Shipped to Delivered using a date prior to the status update for the delivery. On top of this they said they delivered my package leaving it on porch and I dont have a porch. customer service did nothing to assist, only kept telling me that I need to wait 8 days for investigation! UPS has terrible customer service by far the worst service for lost itmes. I will choose Fed Ex in the future and I will never use UPS again!

UPS customer service was not able to help me regarding a delivery of an important package that needed signature. The delivery guys would come in at inopportune times when we were working. They would put a sticker that they missed us and leave. They persistently came in three times when we were not home. So I called customer service and asked them if they could deliver at another time or on weekends. They could not and send the product back. UPS itself is in capable of offering user-​friendly service. I don’t feel like dealing with them or having my online products shipped through them. They are too rigid. I miss good old standing USPS!

Went to pick up a package after 3 failed attempts at home delivery since they said they required a signature from an adult, not just signed on a note. It took them ½ hour before they found my package which I called ahead to inform them I was coming to pick it up and gave them the invoice number. When the scanned it they saw no signature was required and said the delivery guys must have made a mistake, but made me sign anyway. Then, when I got home and opened it, it wasn’t even the correct package, it was something else my husband had ordered that didn’t require a signature. So now it’s the weekend and they’re closed, so I’ll have to go back on Monday and attempt to do this again. How hard is it to match an invoice number on a package? Really!!!

A UPS driver Garrett ripped a package affront of me because his scanner wasn’t working. I was told by his supervisors Paul and Chris at this store told me that this was corporate policy and that my ordeal wasn’t that big. I believe in good, satisfactory customer service but unfortunately UPS does not. Very unprofessional!

Sometimes if I miss my package… I have to come to uniondale to pick it up… don’t have no problems coming here… they have my package right there… so it don’t take 10 to 15 minutes to find my package …

this service center suck. they dont even worth 1 star.
these guys there doesn’t even know what they doing. can’t even arrange the package to send out. everytime my package go missing they referred to there supervisor JOE. and he does nothing beside telling you ”i will look into it.” ” we’ll fix this next time”. and they never did. it been happend over and over and over with same issue for 15 times. and still couldn’t get it fix.