Universal Van Lines

My wife and I had use them to move to Pa. The staff is very professional and would help you any way they can. It was a pleasure working with David and his staff. I would recommend their services to anyone

We used universal van lines for our move from NJ to PA. Right from the start I was impressed with David’s kind and helpfulness over the phone. He also quoted me a great price. Many other movers were EXTREMELY pushy so it was very nice to deal with a normal nice person. The movers were on time, professional, and courteous. They were fast, efficient, and very careful. (The quoted time was exact). I will definitely use these movers again if I need, and I recommend them to others. Thanks Universal!

We hired Universal Van Lines to help with our move on 8/​27, they said they would be there between 3−5pm. On the day of the move, they informed us around noon that they were running behind and would not be able to make it until closer to 5, ok, no problem. At 4:30, they called and told us they were running later, and would not be coming at all and the soonest they could rebook us would be on Sunday. We were closing on our home THE NEXT DAY and had to be out by morning. We asked, begged, and pleaded that they help us in some way but offed ZERO options other than a «Too Bad» and «We can book you on Sunday». They wouldn’t come later, and they wouldn’t come the next morning. A moving company should understand that rebooking a move 3 days later is completely UNACCEPTABLE. Not only would they screw us over, but mess up everyone else who has scheduled around THIS move. Us, other buyers, other sellers, lawyers, and family and friends who planned for all of this to happen on the day agreed on. Yay, they gave me back my $ 100 deposit… how nice of them… how about the extra $ 3000 I had to pay to book another moving company last minute (literally), for the next day. I am very disappointed in Universal Van Lines, they way they handled the situation, and their lack of compassion and willingness to help a customer in which they screwed over. I have tried to get a hold of the owner of the company to discuss this matter, but no one on the staff will help me in this way either. Unbelievable. Not to mention going through all of this with a 3 day old baby. Stay FAR FAR away.

So we used Universal for the second time to move our belongings from storage to our new home and Edwin & his crew are amazing. In 95* heat these guys were totally professional, quick and so friendly. They were careful with everything they moved and we couldn’t be happier.

I needed help unloading a pod that had my stuff in it. After researching many different companies I came across Universal. They arrived later than I had wanted but they got the job done quicker than expected and efficiently. Even though they were a little late I was kept informed by their office.
After reading all the other reviews I was worried about them possibly showing up with extra guys or saying that they needed to charge me extra but that never happened. I asked for 3 guys and 3 guys showed up. Very careful with my stuff as well.
Definitely recommend.

Overall it was a very positive moving experience! The guys arrived on time and didn’t stop until everything was unloaded. Furniture was well padded (had to pay extra for the amount of tape used). The only additional costs were for a large mirror and marble table top we needed them to box for us and which we expected to be charged. We had boxed everything else ourselves. Certificate of Insurance was provided a week before move. It was a smooth, efficient and trouble free move!

The movers were rude. They unscrewed my TV, not completely off from the stand and wanted to leave as is. Come on you want to fool me? I insisted on install it back and they did.
the quality of the moving wasn’t great but the price was fair.
wouldn’t recommend.

Used the company twice. Once in NJ and one more time when moving from NJ to CA. Both times did not have any issues with the movers. David was very helpful in answering all the questions. All the furniture was wrapped very carefully. There were always three people. Reasonable pricing comparing to other companies. Would definitely use the company again and recommend to others.

Great move! Movers showed up on time, were very professional and efficient, and completed the move earlier than anticipated. Everything was moved without any issues.
I own a 2-​family house and have seen many different companies moving tenants in and out. I am extremely impressed with Universal Van Lines and highly recommend them.

Excellent experience. I wanted a no-​hassle quote (I did NOT want someone to come to my apartment for a «more accurate» quote), to move my one bedroom apartment (Jersey City) into a storage unit (Newark). David, my Universal point of contact, was very responsive to every inquiry, and gave me a quote via internet that was very competitive. We traded several emails while coordinating the exact day of the move — my apartment’s management company had VERY strict rules around moving in/​out — and he also took care of the paperwork with the property management company. When the day of the move came, the movers were on time, extremely professional, and friendly. They had everything moved with great care, in less than the time quoted, so I ended up paying less than the quote amount. I should note that I had pre-​packed everything, and had disassembled and wrapped most of the furniture prior to their arrival — something I feel is an important step prior to the move.
The one negative — they charge a 5% surcharge for any credit card (though they do accept all card types), which is something that I feel is a poor customer experience for any consumer, and I don’t recall seeing or hearing about prior to the final payment. Taking one star off for this.
I would highly recommend Universal, and would definitely use them again.

August 1^st, 2012 was my scheduled moving date with Universal Van Lines to deliver my items from my storage unit in Matawan, NJ to my apartment in Hoboken, NJ. The estimated quote was $ 356 for 4 hours including the 1 hour travel time back to the Union Office. The price I paid in cash was $ 549.00 ($ 60 extra for packing supplies and 1.5 additional hours for $ 133– $ 89/​hr). The 1.5 hours over was due to the additional time it took the movers to move my items from the truck to my apartment in Hoboken. The extra packing supplies which I declined but ultimately had to agree to, otherwise they wouldn’t move my fragile items were not part of the original estimate. These items were over .60/​pound and therefore if I didn’t have insurance I would have to take that risk if something broke. In addition, the quality of service was unsatisfactory due to one worker asking for tips during the move and another worker that was rude, disrespectful and argumentative with me when I declined the packing materials.
Not to mention the scratches to my dresser, tv unit and glass tables that ended up get packaged from them!
Never use this company, your promised a hassle.

We moved from NJ to AZ. They lost 6 boxes, damaged a mirror frame and china cabinet.
We stored our stuff with them for 2 months or so, while we found a house in AZ. When they brought our stuff, most of our tubs and boxes were crushed and damaged.
Their driver did not check of the inventory list and forced us to sign off on it. Driver also threatened to not deliver the remainder of our stuff if we did not pay an extra $ 700. Since we signed off on the list we will not be able to get any money back. Do NOT use for cross country moves.

We spoke to at least 20 moving companies (most of them crooked) and these guys gave us the best *real* price and were totally upfront with everything. No BS! (Thanks, Jolene!)
The move went smoothly and most importantly, quickly. Our estimate was actually really close to the final price; we only went over by an hour and a half.
There was a mix-​up with scheduling. We were originally scheduled for 8−9am but our crew’s truck broke down or something. Another crew was sent, but we had to wait around until after 5pm. No one’s fault and UVL did stay in regular contact with us with updated ETAs. We were a little bored hanging around, but whatever. Minor inconvenience in the grand scheme of things. We still had a wireless card and a laptop!
I’m missing a glass insert from my coffee table, but that is the only thing unaccounted-​for, and is a minor loss. I’ve had MUCH worse happen on a move.
I’ll be moving things from my NYC apartment into the country house in the next few months. I’m definitely going with these guys again.