Lowe’s

The absolute toilet of all businesses. Called 3x today for flooring. Got hung up on the first 2 calls. Finally I get someone the 3^rd time only to be told this…“I’m gonna have to call you back, I’m on lunch. Lemme get ya number.” Already wasted too much of my time trying to get someone on the phone. Not gonna give them anymore. Review over!

Low’s is both great and the worst at the same time. They have really good prices, maybe the best in the area, but at the same time, their prices come with a price: You can easily find yourself waiting for 15 – 25 minutes for someone to come and assist you, and even then, you have no guarantee that your question will be answered.
Love their gardening section, and their home décor section, but I find myself using my phone for help more than I use their customer service people. If we leave their customer service aside, they are great. Oh, and try to avoid ordering from the, if they have it in stock, take it with you, if not, make sure you will get what you ordered, and that you will get it in a reasonable time frame.

Awful awful customer service. I’m waiting for someone to help me in appliances. As I’m typing, it’s been over 20 mins and I’m still waiting. Went to the front to request help. And I’m still waiting. I may have to go to Home Depot. I wanted the stove here but it seems that they really don’t want my business. I’m very very disappointed

On ⁷⁄₃ I went to this store to place and order and have it delivered. All item were available and the delivery date was set for ⁷⁄₁₁. I received a call from one of the delivery guys sating that one of the item (vinyl fencing) was not available. I was so pissed off because how are you going to call a customer a day before the delivery to tell them that they do not have the merchandise. wouldn’t they have enough sense to put aside 4 panels of vinyl fencing for a customer that already paid $ 564.94 !!!
The delivery guy tells me that another shipment will be on ⁷⁄₁₅ and they can delivery on ⁷⁄₁₆. I was so mad that I told him to deliver it as so as it gets in and hung up the phone. mind you I was at work at the time.
After work I called the store were I placed my order and asked to speak with the store manager (pat) about the situation. He look at there inventory and he tells me that they do not have any in stock but he will do a physical. He comes back to the phone and tells me that they do have it in stock and he has set the to the side so they can deliver it on the delivery date of ⁷⁄₁₁. I told him thank you and appreciate his help. On ⁷⁄₁₁ (delivery date) something told me to call and confirm that that will actually making the delivery, upon my surprise they told me that they do not have the panels. If I could have reached through that phone, lord knows!!! long story short I asked to speak to the store manager which and she told me that the delivery manager will call me in 10 minutes. 1 ½ hour passed and no phone call from anyone so I decided to go their personally and find our what the h*** is going on.
After getting their the store manager advised the delivery manager that I was their so he called my cell and told me that the panel that the store manager (pat) set aside for me were the wrong ones and that a delivery is coming in on ⁷⁄₁₃ and they can deliver on ⁷⁄₁₄.
Me having just a little patience left I said to him ok and they can deliver on ⁷⁄₁₄. Now you know what comes next, I get a call today ⁷⁄₁₃ from the same delivery guy saying that the panels are not in and they can not make the delivery, that they are coming in on ⁷⁄₁₅ and they can delivery on ⁷⁄₁₆. I asked to speak to the store manager (useless) which tells me the same so I asked them to have it deliver from one of their other stores she tells me that they still won’t deliver until ⁷⁄₁₆.
After wasting my time and breathe I finally decided to cancel the order and told her that I will post negative review about their store every where I can, then and only then she asked if she they can accommodate me with anything like giving me a discount. I told he heck know and to give me a refund right away which she did but I will have to wait a few days because it will be credited to my bank account.
HORRIBLE CUSTOMER SERVICE, STAY WAY! I WILL NEVER SHOP AT LOWES EVER AND WILL ADVISE EVERYONE I KNOW TO STAY AWAY!!!

They do have the best prices around but the service is horrible. I was trying to buy several custom windows from them a few months back. My rep Luis was very nice and professional but they are so understaffed that it took him a week to get back to me each time I had another question. After several weeks I rushed into a contract that was just not right. The labor to install windows was at a rate one would expect to pay an attorney, and I was not sure about the type of windows we ordered. I went back with the intention to cancel the contract and get prices on a better type of window. The customer service rep did not understand my need to cancel the contract and got frustrated with me. At this point she switched to Spanish so that I could not understand what she was saying about me, so I complained to her manager who didn’t seem to care too much. At that point I was sure I didn’t want to do any business with that store ever again!

For over a week the saw machine it’s OUT OF ORDER, with a big sign and the manager tells me she doesn’t know. ?? Them she calls another manager, and she telling me they waiting for parts. Ahahah it’s a joke, really !! parts? ?? I’m just going to the best place. HOME DEPOT.

This is my go to store when I need something for my house. During the day this placed is packed but at night it’s really slow. It can be a hit or miss when you need help from the associates. I was able to price match our washer and dryer and scored on free home delivery. The producers are good and not badly priced. I end up buying more than I want because I see so much stuff for my house. Military discount is a plus.

I had a great experience at this location the employees are friendly. I had items missing from one swing that I purchased was able to get replacement from them right in the store.

This place is 5 mins from my house, when I first moved in and doing all kinds of crazy renovations, this was my second home. The prices are good, and they have a good selection of things. I have purchased all of my appliances here and even found a snazzy red dryer on clearance and the appliance man (I don’t know what the correct term is) found me another snazzy red washing machine on clearance, they were not the same brands; but they matched and I got them both for around $ 800.
If you come during the week the people who work in the different departments are very helpful and knowledgeable, and will talk you through whatever repair/​renovation issue you may be having.
I have returned so much stuff here, even without a receipt, as long as the UPC sticker is on, you can get an in store credit.
The store manager even gave us 10% off on a Weber Genesis grill. The garden center can be a little daunting with so many different plants, but they often have great sales in the spring and fall.
So for a big box store, this Lowe’s is just fine!

The worst Lowes, horrific customer service. Trying to get in touch about a delivery? Expect to be hung up on a few times and constantly transferred. The employees are rude and the manager is clearly unable to do his job.
DO NOT ORDER FROM HERE!!! Order from a different Lowes or other store, otherwise you will probably regret it.

We placed an order on 2÷5÷15 with a customer service representative from Lowes over the phone for a gas dryer for our business. We were told that everything was in stock and the order should be delievered within 24 – 48 hours. (No one ever mentioned an installation fee) On 2÷8÷15 some young men from Lowe’s showed up with our dryer and let us know that they didn’t have the gas hookup and couldn’t install it. They left the dryer here and did not hook it up. I have made several calls to Customer Care and to the store itself over the past week in an attempt to get this dryer hooked up and running. Our business has had to outsource our laundry for over a week now when we paid over $ 1000 for a new dryer that was basically dumped off here and now is our problem to deal with. I have been on hold with their store for 20 minutes trying to get someone to help us with installing the dryer. I was rudely told «Well you never paid an installation fee that’s why it wasn’t hooked up» then put me on hold. I have now spoken with 3 different people and the ONLY person that was able to help was Jack from the appliance department. (He’s great and saved the day!) We are finally getting our dryer hooked up on 2÷16÷15, over a week after it was delivered. Overall, this has been a pretty frustrating experience.

I’m so disappointed in this place. Lowes as a franchise has a good business model. They have a nice selection, affordable prices and I’ve preferred them over Home Depot which wasn’t always the case. I enjoy going to any Lowes I enter and besides deciphering between the isle signs in English and Spanish (which aggravates me) I enjoy coming here. I have been to this particular Lowes more times than I can count. Whenever I have dealt with their customer service area they are always busy and frankly, they look under staffed. The waits are often long and the reps look spent if you have to deal with them towards the evening (not that I blame them). I no longer purchase appliances here because it has taken them now 4 different days to deliver two appliances. Their management claims they aren’t responsible and a third party company is. Basically, they do not hold themselves accountable unless you threaten to take your business elsewhere (which I will do with larger purchases). If you need to get a few items this place is fine. When you have to start coordinating deliveries, in-​store pickups or returns, expect a long line, expect it to take a while and as for deliveries… some have come next day, some have come next month. Albeit the ones that took a month I asked for and received a discount.

Lowe’s GRINCHES! I had to return my CHRISTMAS TREE that we purchased from this Lowe’s and from start to finish the experience was HORRIBLE. We didn’t actually even bother taking the tree out of the store. There was NO ONE to help with tree selection, we purchased the tree from unsmiling and even RUDE cashiers. One of whom TOLD ME to give another dollar in order make change easier for her. Then we were told that No, they wouldn’t help us tie the tree to the car only put it on the car. There was no indication as to whether they provided any tying material. We still were going along with it, but after waiting 15 minutes with no reply to the call for assistance, we GAVE UP and returned the tree for a refund. To very slow and unsmiling cashiers. Overall SUCKS. Last shopping trip to Lowe’s. Home Depot is closer. Got a Beautiful tree from the local nursery.

My drier died suddenly last week. Had to purchase an electric drier and had a great experience in the appliance section. In addition to cheerfully setting up the order and installation showed me how to use my MyLowes membership. Good job.

Came here for the first time this past weekend because my sister needed plants for her front yard. This Lowe’s is very clean and organized. They had a large selection of flowers and plants to choose from.
In terms of the staff… you need to find someone who is a little bit older to get good customer service, otherwise you will get an employee who will look at you like you have 5 heads and who would rather be at home chewing bubble gum and playing a video game.

Let’s start with a bit of context. There are two Home Depot stores in Union. Both are crowded on weekends, not always as clean or organized as a consumer retail location should be, and staffed with personnel who sometimes just don’t understand what they’re selling. Each of the Home Depot stores are closer to me, but HD is becoming increasingly defiant about stocking fundamental hardware items.
In an average month I’m in one of the HD stores 4 – 6 times, usually the Vauxhall location. Since it opened, I’ve been to Lowe’s five times, at best. When HD took the position that boiler cleaner was suddenly beneath their standards as a stock item, I found it readily at Lowe’s. When we replaced our dryer, Lowe’s superior selection won our business.
Both chains vary in terms of which has the lower price on a particular item (or, it seems, day of the week), but HD is usually less expensive from my experiences. I’ve learned better than to ask for «technical assistance» at either store, but having been raised in a family hardware store, that isn’t a huge issue. Some of the advice I’ve overheard has been comical; probably less frequently at Lowe’s.
We’ve been shopping for the past few weeks for replacement flooring for a small hallway. We found what we liked at HD, but the material would have to be special ordered. Last weekend I went to Lowe’s to see whether that flooring was in-​stock. Not only wasn’t it, but I was charged for a sample piece to bring home– not charged much, but it is the principle involved. Thrilled that the color-​match was good, we returned to Lowe’s to make our purchase yesterday. The price was about 12% higher, but at least we wouldn’t have to deal with the «special order gnomes.» Too many times we’ve prepaid for merchandise on special order which either never arrived in a reasonable period, or was subject to either a non-​return or return fee policy after what we actually ordered was misshipped. We started out bright and early yesterday to buy our flooring, only to then be told that it too was special order.
Lowe’s, on this one you’re proven yourselves to be absolutely worthless.

I have been very pleased with Lowe’s over the years. Recently I purchased some cabinets and Pamela took my order. She is very friendly, knowledgeable and helpful. Lines move fast and product is always displayed neatly. They have a huge selection and there staff is very helpful and friendly. They have (help me) buttons everywhere just in case you need assistance.

Clean, staff is friendly, and they have everything here. Well almost everything. A couple of times I called about a certain item and I was misinformed by someone that worked here. Next time I’m taking names. I just hate driving all the way to a store to find out they either don’t carry the item or it’s out of stock.
I just wish they rent out tools.