Enterprise Rent-A-Car

I have rented many times from Enterprise in the last 2 years. The cars are always clean and quality. If the size you reserved isn’t available they upgrade at same rate. Until the time I purchase my own ride, I will continue to use Enterprise.

I wish I saw these reviews before I decided on this particular location. The staff here are terrible and the manager is laughable. For starters, the guy that picked me up had ear buds on and the radio was obviously on his favorite rap station. Strike one the station should have been something neutral i.e. elevator music or off. When I walked in the location the carpet was dirty papers strewn on the floor in various places. The rep seemed pleasant enough Although she was curt with me. She did not thoroughly explain what will happen and what I need to do «just sign here». My rental looked great on the outside but the wipers were in bad shape, engine hesitating and when I called to ask for something different I was told there was nothing else but a van. These people kept my deposit and never gave me an explanation for the reason I was told the manager would call me and he never did. I’ll just cut my loss hope for the best and never ever use them again!

What a disappointing and discouraging experience! The Enterprise on Morris Ave in Union is the WORST car rental experience I have ever experienced. Their (current branch manager’s) attitude starting from pick up through extremely lengthy wait to get a car and ending with a nasty return made me never want to rent from them again.

By far the worst experience i have ever had renting a car. I was told a car was ready for me, i told them i would be there in an hour i was told ok no problem. Once i arrived the manager told me they have no cars available at the moment but should have one in 20 mins. I said ok no problem ill wait. The cars came and so did two other customers who did not have reservations. The two customers where helped before me. One customer had a doctors appointment, the manager said no problem i have a car coming you should be able to make your appointment. Then the manager looked at me and said is it ok if she takes the car your waiting on. I said no I’ve been waiting for 30 mins i have to go. The manager then said so you don’t want to me a gentlemen and let her have the car, i said I’m sorry but no i have to go. She then said to the woman waiting he doesn’t want to be a gentlemen but ill try to help you out. The manager gave the woman the car i was waiting on anyway after embarrassing me making me out to be a villain. They went outside to look at the car and then another sales rep entered who was picking up cars Tiffany. Tiffany the sales rep was very helpful and this review in no way is towards Tiffany, she was very professional and helped me get into a rental within 5 minutes. I can’t believe how terrible the manager perfromed and handled a customer. She has a horrible attitude and no customer service skill what so ever. I feel bad for the employees who have to deal with such a manager. This review is not to talk bad of Enterprise as a company its directed at an employee who has terrible people skills. Thanks again Tiffany you did a great job of helping me sorry you have to work with a manager like that. Im sorry i don’t remember the managers name because she never introduced herself.

Horrible service. Only one employee in the store extremely overwhelmed she was answering phone calls handling new customers and customers returning rentals also inspecting returned vehicles the poor girl was super stressed to the point she was rude

The Enterprise on Morris Ave in Union, NJ is the best rent a car location I’ve ever been to. They do go the extra mile to make me happy. From reservations to pick up and drop offs they are amazing.

Terrible first experience. Will be my last. They ask you to call 15 mins before you need a ride, even though they can try to be a little more organized if they took down the times in advance so they can plan their pick ups and be efficient. Then the ride does not show up for a whole 45 mins — first because they gave the driver the wrong address and then because the driver cannot find our place even with a GPS. When i call and sound annoyed the person on the other side days he is the only one working and he is doing his best. When I get there, I see at least 3 people working. So lie blown! Complete incompetence so far. Then they say they are giving me an upgrade for making me wait. The «upgrade» was the most unsafe car I have ever driven. The steering wheel vibrated uncontrollably when I drove at 55mph or higher. So I have to then get to my destination and exchange the car. You’d think the company would feel responsible for the safety of its customers, but I don’t think that is the case. I won’t be coming back. Completely ruined my day.

So I (unfortunately) have been to Enterprise 3 times in the past couple of years and I have to say, they’ve made it a really pleasant experience (all things considered). They were quick to pick me up and drop me off, gave me options of cars, were thorough in their explanation, friendly, the cars were clean. I really can’t say enough good things. They’re open early and the process of getting into a rental is really quick. I’d highly recommend them.

To be fair, the employees at this Enterprise were nothing but courteous and friendly while arranging my rental. When I got to the car, the driver side window was down so I did not immediately smell the nauseating STENCH of smoke until the next time I got in the car. For being a 2010 car in 2011, it does not run smoothly and it is loud and a little clanky. The car seats (front & back) are disgustingly stained; they didn’t even attempt to clean these spots off the interior before handing this off to me! If the other lady’s insurance (the lady that crashed into my own car causing me to need a rental) was NOT paying for this rental, I would positively return it and demand something in better condition or just go to a better rental center for a car that is in better condition. This was my first time ever having to rent a car and I am quite disappointed. I know this will not be where I go for rentals from here on out.