The Vitamin Shoppe

This place is awesome and EVERYONE I’ve encountered is super helpful, ESPECIALLY Ashneel (sp). He takes his time with me and answers any questions or concerns I have. Pretty great customer service and all products I’ve bough — I’ve loved!

Stop over to buy a bacopa supplement. They have lots of selections and employee are there to help. Minus a star because I ended buy their brand but they have no idea of any info about their product aside from the label.

I absolutely love shopping here!
I have practiced holistic nutrition for about 30 years. I enjoy everything about coming here. From a great variety of products to a very friendly staff. It is one of my weekend treats when my husband and I stop in.

5 stars for their products. 1 star for the young chick who rang me up today. I was looking for a certain product called «GU» which is an energy gel. She had no idea what it was and it turned out to be right in front of us at the register. She was terribly impatient with me since there were other customers waiting behind me. She even apologized to them for «taking so long». I was also struggling to keep my two-​year-​old in check while trying to check out. She was having a slight meltdown which made it even harder to inquire about my purchases. When all was paid for, she took the receipt and handed it to me. She stared while I looked at my 7 items still laid out on the counter. No bag or anything. I stood there for a second with my squirming child in my arms confused as to if she was going to be bagging my things like she did for the previous customer. I finally said «bag please?». She then looked around like it was a weird request and bagged my purchases. I really love my Buff Butter. I just wish other stores sold it so I wouldn’t have to come back. I may look into buying online.

GF and I stopped in this evening to look at meal replacement and pre-​workout.
First let me call out Mike and Wice for being beyond helpful. Their product knowledge is stellar and spent over an hour answering all questions.
I felt comfortable with the choices we went home with, as well as the confidence that we will be successful being healthy.
It was a nutrition consultation that was geared towards our needs and never felt like I was being positioned to buy whatever the company wanted them to push.

I came to this store about a month ago and had a great experience. Mike was very helpful. He answered all my questions and I felt comfortable with my purchase. He wasn’t following me around making me feel like I was buying a car. So, today i decided to come back to this store and get great service again. Little did I know not everyone is as helpful as Mike. The communication between the two employees were contradicting. They were not well informed on customer questions. I am highly upset that the customer service at this store does not come first. They would rather have a person go elsewhere.

the worst customer service I’ve received at any nutrition store. I walked in and was greeted by a lady with short hair and glasses. She asked what i needed and i told her then she showed me where the product was. My experience has been fine up to this point. Then i garbed everything i needed and went to the register to pay. There was one person in front of me and he was old so his transaction took a bit long which is understandable. Then he needed help out to the car so the male associate had to step out go give him assistance. The lady who is supposedly the manager was on the phone the entire time even though she saw me waiting to checkout. When the male associate left to assist the other customer she had no other choice but to ring me up. 1. She didn’t even apologize for the wait (common courtesy) 2. I simply ask if they offer any military discount and she responded with «no» I don’t know how long you’ve been in the retail business but the correct way to reply is «I’m sorry but we don’t». They way she presents herself to the customer is not the way you do business. i highly suggest you guys do a internal review of your staff and make sure the manager actually knows what customer service means

One stop shop for a lot of your supplement, and as I like to call them, healthy add in needs. I liked that they have a variety of chia and flax seeds, they carry Braggs vinegar, acai in different forms. at reasonable prices. Most of these items I would have to go to a couple different stores to find each at a good price, but it’s all right here. Their frequent buyer program and clearance sections are the icing on the cake.
The layout is quite overwhelming though, and I think a lot can be done in terms of merchandising. There is just SO MUCH product, I had to take my time walking around. You either go in knowing what you need or be brave enough to ask for help and hope that the employee is knowledgeable in what you’re looking for.
Parking lot is small so go during non peak Union Landing hours.

I went into this store about 2 or 3 weeks ago and was greeted by their sales rep, Michael. I don’t think I’ve ever been educated as much as I was that day. I was asking about 2 items I had seen on Dr. Oz. Michael had loads of information for me and then some! I can’t tell you how great he was and he is an asset to this location. I’d go back in a New York minute if I knew he was there to answer any questions. Thanks Michael

Come here to get my protein powder and protein bars. The workers here are always really nice and the store is clean and stocked at all times.
I have found that my protein powder is cheaper online, but by the time it gets to me I’d rather come and get it here.

nice little store. for specialized vitamins and herbs needs .the protein powders are usually in big containers .I wish the benefactors would make it in half sizes. suppose you don’t like the flavor but that is more of a manufactuer prob

I love vitamin shoppe. Better than GNC. They have more selection on everything and their prices are a few dollar less for well known products like (muscle tech) I make my monthly protein run here when I’m in Union City. If I’m at Pacific commons in Fremont then I’ll do my shopping at the vitamin shoppe over there.
What I’ve noticed at this location in the past is that when I have a question about a certain product. The employees don’t know and they’ll tell me to look it up on google. WOW… seriously!
So now I already know what I want and I’m more inform on new products that that I want to try so i don’t have to ask.

Always great customer service, an awesome selection and they have a rewards program. Some of the things are over priced and you can get the cheaper elsewhere. They will also custom order things for you