Chase Bank

Too be honest. The people at this chase location are really nice but they are so fucking slow. Maybe better organization???

Do not bank here unless you only need to use a machine. Waiting in line for the one teller is 5 –10 min. for each person in front of you. If there are two people in front of you, plan on waiting 10 to 20 minutes for help. Also, you can pretty much ignore anyone who works for the bank but is not a teller because they talk to you but do not help you. Take your business somewhere else because you deserve better customer service.

This review is specific to the Branch Manager of this Union City branch, Mr. Paresh Yadav. I came into the branch with an elderly neighbor of mine. She was having some issues with her banking and her Comcast payments that she pays through her Chase account. He was so amazingly helpful and so caring and patient. We were both so appreciative to his kindness. He answered her questions patiently, he then went above and beyond customer service and placed the call to the Comcast payment line and assisted her in making her payment so she was able to walk away completely assured that her bill was paid correctly and her service would not be interrupted. You don’t see service like this everyday. It was rare but so delightful! Thank you Mr. Yadav for your excellent customer service.

Stupidest chase branch ever no tellers just 2 ATM machine inside and always people waiting in the long line don’t ever want to go there ever and don’t waist your time to go there

I have been banking with Chase for 5 years, never a problem with the bankers/​tellers. I went in yesterday to open a business checking, walked out without one and bewildered. I waited close to 2 hours while the personal banker is busy making her calls, she does not seem to know what she’s doing at all and had to make calls for every item she had to input. While helping me and making me wait, she walks around and take other calls and casually chat with other customers about their questions and services. She would just get up and walks away, not telling me what she’s doing, and leaving my personal information on her desk. Normally I won’t mind, but she’s doing this while I have been patiently waiting for her to finish for close to an hour! The attitude is unapologetic, accusatory and unfriendly. I walked in with a great smile and enthusiasm, I walked out pissed. The manager on duty also is not customer friendly. They’re there for the job, not to serve customers, that’s how I feel. Going to other Chase branch from now.

I don’t bank with Chase. I have a Amazon Visa with Chase. I went in to make a payment and the teller processed it as a withdrawal which has a lower limit than sliding the card and it was declined.
I asked her to slide instead of withdrawal, she told me I cannot use the same card in this branch today and recommended me to go to another branch.
Also worth noting, when you get to the tell, notice how filthy the corners are and behind the computer. No one smiles in this branch. I would never bank with this branch. Joke.

Simply wanted to make a deposit of my check. I’ve got a BIG problem. 7 days I still couldn’t use my money. Unbelievable!?. Never ever go to this branch. Management is terrible. Specially Maria Piroto — branch manager.

I don’t like this bank store anymore. It used to be fast and all human contact. Now those two silly machines are empty, while everyone goes to the one line available with one rep there. Please go back to just having reps.
Just go to the other chase bank in Union city. They don’t have these silly machines.

Let’s have less tellers and more ATM machines. That will make lines move faster!!! Worst idea ever. Lines are three times as long now and things get more impersonal as machines take over jobs slowly.

chase banks are trying to get rid if it’s customers. this location has eliminated all of its tellers except one to force us to use the atm. there is now always a long wait to talk to a human.
don’t be fooled by their excuses, the only reason for this is to increase their profits!
no other reason
when i was just there for the last time. the only live teller even left the teller window to come out with 4 customers in line waiting already to talk the next customer into using the indoor atm.
are they kidding? there were 4 people waiting in line already. and like most she wanted to talk to a real person.
if you don’t want to use there computer to do your banking.
like us and our friends, find your new bank now!!! your chase customer service days are almost over!

A rep came up and had all smiles but as soon as she found out im not account holder here her smile turned into blah oh… fine you could of sold me an account! Wellsfargo Reps are waayyyy better! Go to Wellsfargo!!!

Can you get any lazier with the new atm machines INSIDE the branch? Closed off 4 – 5 teller windows to replace with these bulky machines. I rather have real people assist me when i am inside the bank. If i wanted to use an ATM, id just use the three ATMs they already have outside.
Terrible change.

Laura Dasani not that welcoming as all the other tellers! Tell her to lighten up ALL THE TIME.

In and out for my banking needs. Business that requires more complex things, better to go to one of the main branches

This bank needs to get some new staff. Especially the managers, I was so upset one time that I just wanted to close my account with them and the manager didn’t even care which clearly shows to me that she doesn’t care about the business. So rude. Also they take forever to deposit a simple check. I’m never coming here again unless I’m going to use the ATM

This CHASE Bank is located inside the Union Landing Shopping Center, next door to the Vitamin Shoppe. It’s very convenient to come to this CHASE while inside Union Landing.
As we walked inside this CHASE Bank, we we’re greeted with a «Hello, how are you today». Not to mention they were pretty busy and we still got a greeting, that’s pretty good service. Service here at this CHASE Branch is great, fast, and friendly.
There are 3 ATM Machines inside this Chase. Including a Drive Thru ATM in the back of the bank.
Plenty of parking as well.

This is my bank though!
The drive thru is my favorite. It’s convenient and safe!
Every time I’ve actually gone in, I’ve been served with nothing but kindness :)
TIP: Make sure you transfer money from your savings to checkings when you overdraft or else they charge you like ~$ 30 per day!
TIP#2: You only get a limited number of transfers per month if you do it online or else you get charged. If you have the time, do it at the bank!
TIP#3: Download the Chase app! It sends you alerts which have saved my ass plenty of times!

i walked into the back so i could get rolls of quarters to make coin leis, and the lady beckoned to me and was very friendly from the moment i walked in, and hated to see me go. I felt important.

Yaye for their drive-​thru ATM but boo that I’m one of those idiots that don’t drive close enough to it and I have to get out.lol. What is it? Maybe their ATM machines weren’t designed for sedans… Or… yeah I’m just a dummy. Haha
Service is here is pretty good. The lady that stands near the door and greets people is really sweet. She gives my son dum-​dum lollipops. They have a water dispenser with lemons for the thirsteeez.
After hours ATM machines located in the front is pretty convenient. Parking can get tricky. Lots of cars coming in and out. Expect it to get busy during Friday nights and weekends since the theatre is right there.

Now my experience was only with a ATM. The ATM’s here are indoors and our nifty chase debit cards gets us in!!!
The machine took all my cash and I made my deposit, and I was on my way!
Now when can they make an app that I can deposit cash through my phone? then I can conveniently keep my money?