Enterprise Rent-A-Car

I got in a car accident earlier this year so I was given a rental car through my insurance, I went to enterprise and they gave me the most welcoming vibe. They called me a few weeks later asking me if I would like an upgrade for no additional cost. Upon returning my car they tried to help me avoid any extra fees and really made me feel like my business was appreciated! I would recommend this location to anyone! You won’t be disappointed!

Going to Enterprise in Union City has always been nothing but perfection. Inez greets us with a smile, always so Helpful and she has the best customer service. I just met Alex when we picked up our rental, and he was so helpful and so nice. I appreciate everyone’s help at Enterprise, and they get me in and out it a timely manner. And when my husband drops off our rental, he always has a ride back and is treated with again great customer service. Thank you to all at enterprise workers in Union City on Alvarado Niles for always being very courteous and amazing customer service.

Great customer service, super friendly staff, well mannered and friendly pickup drivers, convenient and timely pickup service — they have it all. I’d recommend this location for picking up your rentals.

Let’s just say this location is lucky that I am forced to give them one star to even write a review!
My insurance company provided me with a discount while my car was in the shop getting repaired. I reserved a Ford Fusion, upon arriving at the facility I saw one sitting outside so I thought it was the one I was going to get. NOPE! The site manager is driving it around as her own personal car. They then offer me a Toyota Camry, only to have someone on the phone in the background yell out that they are holding it for another customer. They finally found a Chrysler 2000 for me.
Upon entering the car you could clearly smell the weed stench. I drove off thinking that maybe I was just imaging things. The very next morning when I tried to leave for work, my windows would not defrost, I could not see out of them at all. I cleaned the windows myself only to take layers of soot off of all the windows. My white paper towel was dark brown. Interestingly enough the maintenance card was in the car and cleaning the windows was checked off.
The odor was so bad, I couldn’t stand it anymore on the second full day. I drove up and demanded another car. Again I stated the Ford Fusion however the manager would not give up her car. Aren’t I the customer? Why don’t you drive around Cheech and Chongs car? If it’s good enough for a customer it should be good enough for you!
Then they had the nerve to tell me «yeah, when the car was returned we thought it smelled like smoke. We will have to track down the previous renter and charge him for the cleaning.» So if you already smelled it then why did you just hand the keys over to me?
All they had left were three cross over vehicles that they said was an upgrade but will give it to me for the price of the grade I was driving. Gee thanks for upgrading me from your funky smelling car!!! It was filthy outside. It came back from the snow and the car wash next door was down so they couldn’t take it through the drive-​thru. Are you kidding me? There is another car wash on the other side of the highway less than a quarter mile away. You mean to tell me they can’t drive it over there for a $ 6 wash? I ended up doing it because the car looked so bad.
Horrible customer service! Next time instead of choosing convenience I guess I will make the drive to the airport and pick something up there as I know they will have better choices and customer service.
Update– upon returning my car I was waiting beside the opening for my husband to arrive with the credit card. The girls in the office had a customer on speaker phone listening to him talk and I could tell that they had him on mute; the entire time he was speaking one of the ladies was saying «the price has not changed you stupid f**k». She would take him off mute to answer his question or make a comment and then place him on mute once again. Each time she was berating the customer and calling him a stupid f**k and using curse words nonstop all the while the other girl was giggling. When my husband arrived we walked up to the counter and the phone was quickly taken off speaker and the entire tone was changed to then sound professional. NEVER will I recommend this location. I submitted a complaint to the corporate office, let’s see if they even acknowledge it!!!
Yet another update…
Called Customer Service to complain and was told someone would contact me, two weeks later nothing! Submitted a complaint online on their site, again received an email saying someone would contact me, NOTHING! Someone reached out to me based on this review and asked me to send them the details to their email address which I did, they did write back saying someone would reach out to me to discuss, a week later NOTHING.
I WILL NEVER USE ENTERPRISE! They do not care about their customers at all.

I love coming to this location. I’ve had a couple of accidents where I needed to rent a car and this location has been my goto. The personnel is always helpful and friendly. They are also very accommodating. Great service!

One star is way too much. Worst place ever stay away!!! Never will they pick u up on time or will always have an excuse. Never have good cars let alone cars. Service sucks honestly maybe this jobs for a man. And not ones who try and act like it. Place sucks all around

Really bad customer service. My insurance company has made a reservation for me over the week-​end that obviously has not been honored by this location. A poorly attitude from Holly, who claims is the Assistant Manager at this location. The Enterprise location in Fremont has got several cars, but obviously Holly is too busy with her managerial tasks than getting a car from the Fremont location, which, by the way, is few exits south on 880. Enterprise in Fremont claims they cannot pick me up from home. Enterprise, employ people that have better Customer Service skills.

So I rent a car on line with a discount from my insurance company since my car was getting serviced and still need a car, a small compact car was what I chose. I go here because its close by. The service inadequate I get a freaking cargo van that to boot was DIRTY. They did give me an additional 10% discount but the car was hideous! I kept feeling like I had to go to the airport to pick people up! Bad service, bad options but in this case I had no time to argue. Leaving the car also time consuming. I wont use Enterprise again.

My reservation to pick up a car was at 6pm. I got there at 5:59p and the guy told me they close at 6pm and couldn’t help me. Why would you allow me to reserve the car at 6pm if you’re just going to be closed? Horrible.

Great service. very informative and fast! they answered all my questions and took care of my reservation immediately.

Fast, Convenient and Reliable… I have rented a car from this location multiple times and every single time the staff here have exceeded my expectations… They have a great selection of cars and if they don’t have a vehicle in their selection they get it for me… I would recommend this place to anyone and everyone who is looking for a convenient and reliable rental experience…

The manager Enrique and the customer service rep Xavier were very friendly and helpful. I love that this place is less then a mile away from me and they have no problem picking me up or dropping me off from renting a car. I would def rent from this Enterprise again.
Thanks

WORST experience ever. The most Unprofessional lack of service ever.
I’ve rented @ many Enterprise locations that were exceptional but, NOT this location!

Going with them based purely on customer service. I don’t care what the other guys’ rates are… this Enterprise location definitely deserves my service. Hitika + manager Enrique helped me. Answered all my questions, gave me a thorough explanation of my quote, and was just a pleasure to speak with (both of them)!! I can feel confident that I will be well taken care of when I go to get my car.

Xavier and Enrique are courteous, knowledgeable and extremely helpful. I’ve rented from them 3 times already and have been very happy with the service and the cars. I’ve never had to wait long and the cars are in great condition/​practically new. Thanks guys and I’m sure I’ll be back.

The rental office is located inside Crown Plaza. I made my reservations online and received a follow-​up call from Xavier to confirm the pick-​up date.
The day of pickup date, I arrived and there was no line. Xavier completed all the paperwork, check in, and inspection of the car. I was out in less than 20 min.
We rented a 2014 Dodge Grand Caravan. It was clean and had no issues with it during our trip.
The day of return, there was a bit of line at 7:40am, I didn’t have to wait long however; the line moved pretty quick. I had some slight issue with the paperwork but the gentleman (I didn’t get his name) managed to clear the problem. I was out by 8am. Considering the line and time to clear my issue, getting everything done in less than 20 minutes is superb.
Thank you. I found a small gem in Union City. I will definitely rent a car again from Enterprise in Union City Crown Plaza branch.

DO NOT WASTE YOUR TIME HERE.
HORRIBLE customer service. They do not care about their customers what’s so ever. I got a voicemail to confirm my reservation and they told me to call back so we can discuss what to bring and how much the deposit is. I called back 6 times and got no answer? I come there and didn’t know I had to bring a credit card because they never picked up. It was 11:38 and they close at 12. My pick up time was 11:30, which i was there on time, but the one AND only worker was helping the people in front of me. So by the time I got to the front he told me I needed a credit card. I told them I’ll be back at 12:05. So on the way back to this awful place, I called at about 11:57 to make sure they didn’t close and to tell then I was 5 mins away. Someone picked up left me on hold and never came back to the phone. I arrived at 12:05 and they are closed! Horrible customer service!!! I told them i would be back within 10 mins, and they couldn’t even do the courtesy to stay 5 mins after not answering a bunch of my calls to review what I needed to bring with me. I had a reservation to pick up a car today, so I can leave out of town for vacation tomorrow morning. But I never got to pick it up.
NEVER coming back here. Don’t think I will rent from enterprise ever again.
Very hidden location as well, you would not be able to find it if you didn’t know it was in the back of a hotel. Workers were rude and did not care about their customers! I would give this 0 stars if I could.

Review long overdue…
I had initially wanted to take advantage of the weekend special rate of $ 9.99/day but wasn’t able to get the deal since it was sold out at all the locations I had called.
After calling multiple locations, both Enterprise as well as other car rental companies, I decided to rent from this branch because of the excellent customer service provided by Xavier. He was courteous and informative, both on the phone and in person.
Strongly recommended!

I have to say, the staff here is terrific!!! I have never had any issues with them and I use their location almost on a monthly basis. Enrique and Xavier go above and beyond to create a positive experience and are extremely flexible with getting you what you need.
Thanks guys for great service.

This place is inside a hotel in Union City.
They didn’t have too many car selections and their cars don’t seem to have enough power to run.
Getting a car seemed like buying a car — same amount of time! They didn’t have enough staff, we only saw one person working there the day we went.
Process was so slow and we had to wait for like 40min before we got our car.
Will choose another place next time.