Hertz Rent A Car

Worst service I have ever encountered at a car rental, very disappointed with even renting a car from them but if I wasn’t in such a need of a car I would be somewhere else.

This place is okay at best. Renting the car initially was okay. THey allowed me to pick between a Kia Optima or nissan and I chose the Kia. The Kia was very dirty (to say it nicely), cigarette bud in the back seat with a children’s book and stained seats. Besides the dirty car the customer service to get the car was good.
Returning the car was more annoying, waited like 20 – 30 minutes just to be able to return. When I told them my experience they gave me a credit for a rental of future use which was nice of the rep to try and provide good service. Overall is okay at best, they can definitely improve in overall quality but not the worst place ive been to.

Waited at least 30 minuets for my customer to get a car from here I highly recommend getting a car from enterprise right down the street. People here are so slow Jamel is like the only person that is active to help people out. Other guys here are slow.

I wouldnt rent from them again if was last rental place in the world first off call make reservation. for full size vehicle the day before I am big guy and theyve tried to put me in tiny cars before so I make reservation. with my AAA discount was told it was 184 for the week go to pick up car «we dont have any full size» try to put me in a yaris I dont fit so talk to manager they give me a camaro I was told be same price so week goes by I need car for little longer because cars not out shop I call tell them they say o your cards declined so call my bank they froze it go over charges well was frozen because someone. at there branch trying to rent vehicles with my car 4 different attempts. one for 800 another for 650 800 700 all different days I go to office ask them whats going on manager plays dumb oh we didnt charge your card so I told them I want nothing to do with them what do I owe them 780 dollars after arguing for hrs I ended up paying over 400 when told me I was going to pay 184. so I called corporate and filed complaint I was told id be reinbured and that apparently. it happens alot at this location

I’ve become a frequent customer of this Hertz location, and because of my continued business and being a Hertz Gold member this location accommodates my needs, which I really appreciate given my previous review of this place – I see the improvement!
The prices are a bit better. I still would love them to update their lobby so there’s a physical thing to point to that shows they are improving, because I believe they are. They answer all my questions, get me discounted fares when possible, pick me up and drop me off, and staff are still very friendly. Looking forward to their future.

Horrible service! I was referred by our insurance after my car was nearly destroyed in front of our house while we slept. The insurance covered up to $ 25 per day which should have gotten us into a full sized car. Instead I was given a Ford Fiesta with a promise that I would be the first they would call when they received a full size model. After a month of driving the little piece of crap, I had to return it because we were taking a trip to moms for Thanksgiving. I don’t believe they even tried to find a full size car for me, yet they still charged the insurance company the $ 25 per day leaving me with nothing even tho the work on my car was not completed by the body shop. These guys are crooked and they’ll steal your money. Don’t use them!

Horrible service and place. They steal your money with the deposit and try to take more and more. I would not revoke d this place. I’m a student and I need all the money I can have. They decided to take out $ 145 from my account I called and spoke to the manager David. Who said he would take care of it and the money was credited to my account.
I just checked my account now and it was charged $ 102… Like wtf!!! For what??? Anyways they were no help at all and now instead of being charged $ 102 it’s now $ 85 because they thought I had the car an extra day. So stupid.
DO NOT GO HERE THEY STEAL YOUR HARD EARNED MONEY. David is not helpful and I am def going to make sure this place gets a horrible rating.

We had an appointment to pick up a rental car arranged by the insurance company. I noticed Hertz #1 written all over the place and customer service is pathetic. There is a guy with a lady for an hour just talking. And keep talking.

Was told by my insurance that I had to get a rental from Hertz while my car was being fixed. Process was fairly quick. Customer service was not overly wonderful but they weren’t rude and got the job done. So they put me in a 2013 Nissan Altima. I noticed a perfume smell right off the bat, but assumed it was from the lady that had driven it to be washed (aka rinsed off real quick). But soon realized that want the case. The smell didn’t fade, it only got stronger. Almost like someone had spilled the entire bottle in the car. I noticed pretty quickly that the car was very loud, louder than any new car should be. It was hard to keep it from pulling to the right as well. Easy to tell the car had been driven hard in its short life. It was already at almost 60,000 miles. It sucked gas like there was no tomorrow, too. The final straw for me was when it started to rain. The wipers left the worst smear across the windshield. I couldn’t see! I made it home safe, thankfully. The rain wasn’t bad, it only lasted a minute. Just long enough to stress me out. First thing this morning I took that car right back and told the guy he may want to have the wipers and rest of the car checked out before he attempted to rent it out again. He kind of laughed it off. Won’t be laughing when that car is the reason someone gets hurt. I ended up getting a rental from my dealership this morning and am finally confident that my family will survive while we wait for our car to be repaired.
Don’t use this Hertz. And if you do, dont let them put you in the red 2013 Altima. Lastly, they told me they would charge a $ 50 deposit to my debit card. What they failed to say is that they were putting a hold on every last penny in my bank account. I told the guy he needed to release the hold before I left and he said he did but it would take 2 – 3 days to actually be released. Meanwhile I have no access to my money.

Worst customer service ever! I had a AAA reservation to pick up yesterday and they said it would be around 3pm. I called at 2:15 and they said it would be more like 3:30 now, since I had an appointment I asked if I could pick up first thing in the morning and they said that was fine and I could pick up at 9 when they open.
I arrived around 9:20 and the poor woman working was alone, having to run the counter AND go out and clean cars when customers came to pick up. I waited for almost 20 minutes for them to deal with the ONE customer ahead of me. David arrived and asked for my name, and interestingly they didn’t have a car for me! They never called to let me know or anything so I had to get a ride down there for nothing. I told him I would be calling AAA to see if I could just go to enterprise, so he starts offering me cars that are waiting to be returned or that need oil changes «real quick». THEN a car gets turned in that isn’t a comparable size, so my option at this point were a yaris, wait for an oil change, or wait for someone to return one and get cleaned. HORRIBLE experience! I called AAA and they ultimately made me a reservation elsewhere thank goodness.

Worst service imaginable! Workers have ridiculous attitude with no apparent reason. Upon picking up and dropping off the wait was unreasonably long in order for employees to have personal conversations and get upset when being asked to help. If this wasn’t a convenient location at the cheapest rate, I would never bring my business here.

***Warning****This is NOT Enterprise, I rented car from here via CSAA and my car was going into the bodyshop for a while. I called 3 times prior wondering if I could be put into this system so they could have a car ready for me, so I could pick it up, NO DICE… so the day I take my car into the body shop, they pick me up in a mini van, first question I had, is this what i’m renting? NO of course not, I get to the rental shack and I was 3^rd in line, after waiting 30+ minutes I gave my info and card and the rental agent reaches into the «dirty» cars and gives me a ford fusion, I think I drove it off the lot and the the transmission fails miserably, I make it a block and it stalls, i start it and tell them I’m on my way back, once back they upgrade me to a Toyota Corolla that was just returned, NOW I am finally fealing respected 1:45 minutes into the process, they clean it while I’m adjusting the mirrors. The rest of the rental was great, I loved the Corolla as I have a toyota product myself… They did take care of me AFTER the disaster happened… My advice is even though I’m renting from CSAA be sure you have clean cars for reservations even though it’s against policy to allow them for CSAA bodyshop rentals, your Hertz for pete’s sake, aren’t you the #1 rental company?

DO NOT BUY A CAR FROM HERE!!! I should have listened to my friends. I thought oh 50,000 miles how bad could it be. Well I got my 2012 Chevy Captiva home after paying $ 15,000 and found 11 dents scattered around the vehicle, some looked covered up as I didn’t see them the day I purchased the car. Anyhow I was just told by the Chevy dealership I have to pay $ 1,800.00 because two engine mounts are shot, the a/​c/​compressor is shot, the tensioner needs replacing and the serpentine belt needs to be replaced. Before taking it to the dealership I had taken it to my family mechanic and he said the same and couldn’t believe a car with 50,000 miles would need such repairs. The worst part is the repairs will not be covered with the sorry 10,000 or 1 year limited powertrain warranty they give you, it’s useless as the car is already covered with a 5 year 100,000 mile Chevy warranty. If they would have offered me the extended warranty instead I would have been alright. How can this happen?! They advertised my vehicle as being Hertz Certified after a rigorous inspection they say the cars go through. STAY AWAY! I paid the price so you don’t have too.
Richard Tejeda
–environmental educator–

David was VERY helpful. We were having a challenge with my corporate card and there was really nothing that could be done. I explained my situation to him. He acted like a human and not a corporate tool. Im very grateful for his professionalism and patience. David actually went above and beyond. He turned a very sour situation into a great one. and i was able to get home to enjoy at least a little of my anniversary.
THANK YOU VERY MUCH DAVID!

I think rental car services are honestly hit or miss and thankfully this place was definitely a hit for me this week! I am much happier with Hertz overall as a company versus Fox which I have used in the past. When using a debit card at Fox, they charge you $ 400 hon your card and then return whatever remainder you have once you return it (so if your rental costs $ 70, they refund you $ 330) which takes up to two weeks to get. Plus, they charge you for just about everything they can manage to find. With Hertz, I was told they’d put a hold for $ 200 plus the charge of the rental on there, which is much more reasonable PLUS it never goes through and therefore there is no waiting for the stupid refund. Much better system!
I reserved a compact SUV about 10 minutes before showing up to pick it up and was helped immediately! I believe the gentleman’s name was David. He even found me a better deal than the one I had reserved with online, saving me money! You also get a discount if you’re a AAA member. The car was great, only had a quarter of tank but it was fine by me since that meant I only had to return it with that much. The returning of the car went fine as well: there was a short wait but there’s not much they can do if you and 5 or more other people are renting or returning vehicles at the same time. They definitely try to get you in and out as quickly as possible (in the good way, not the impatient way) so maybe some people need to just take everything into consideration. They even drove me home as a complementary service, which was great since I was planning to just walk home!
Overall, when I need to rent a car in the future, I won’t hesitate to come back to Hertz and this location!

I went to this location because it was closest to where I live. Little did I know that this RENTAL CAR SERVICE would not NOT HAvE ANY CARS FOR ME TO RENT. They asked that I wait for more people to return cars. Not a chance. i would have to wait for the car to be retuned and they would give me a car that they haven’t had the chance to clean or check fluids on. I am not ok with that.
I would rate them negative stars since they didn’t seem accommodating. They could have at least recommend me to go somewhere else rather than WAIT!

Disorganized Hertz location. Slow services. Cars smelled like smoke even though the sign stated that all the cars are smoking-​free cars. Avoid if you can!

The bottom line is we needed a car ASAP, if that was not the case we would have looked around for a longer time. Hertz has many cars to offer, problems are however that its a given– all the cars are used, and the one we wanted was very damaged from previous drivers, and the price was still the same as one that was in better shape.
The sales person was very nice and helped with everything. Just make sure when you pick your car all the parts are there. We had a missing trunk piece and a missing driver sun visor had to drive back a couple times to get all the pieces.

Friendly staff. Quick service. Hassle free.
My insurance set me up here while I was between cars. I walked in, and drove off with a car within about 15 minutes! The agents there were all friendly, and got me on my way asap. They even marked up the damage (misc scratches) on the checkoff form for me, which is something I always hate doing myself.
I ended up with a 2012 Nissan Versa. Not too bad for my insurance’s $ 25/​day max! It was of course a pretty base model, but I was happy to not have to be rollin in a Ford Fiesta or something similar.
When I returned the car, things were just as friendly and hassle free. I was in and out within 10 minutes this time, and they gave me a ride home!
I hope I won’t ever need a rental car near home again, but if for some reason I do, I would not hesitate to come back here.

Been waiting forever to check in and they can’t even let me use the bathroom, seriously? Good thing I have a credit card, poor lady ahead of me got turned away from renting a car. If you don’t have a cc, they will run your credit score through equifax. If you score less than 600, they won’t let you rent a car. They do not take cash deposits.
Overall, the customer service is okay. High-​Five for having good credit, for the free pick up from house to get the car, and for my upgrade :) would have given an extra star if they let me use the bathroom when I needed to go. Oh well…