The UPS Store

Quick and easy return for Amazon purchases. Easy to park, no line and very friendly. Great location!

The people who work here are useless. I inquired about a package that I had dropped off here containing expensive merchandise. The receiver never received the package, so I checked the tracking number and saw it still showed «shipping label created» (which I had done prior to dropping it off at the store) and there was no shipping information. The manager of the store tried to tell me they’re not «UPS» they’re «UPS Store» and not responsible for lost packages. He said they scan every package they receive and my package was not scanned as received, thus I did not drop it off. When I told him to review the cameras to show I dropped off a huge box, he said there’s no proof the package I brought in was related to the shipping label in question and that it’s not their responsibility the package has vanished in thin air. Save yourself the hassle, go somewhere else. This guy has no idea what he’s talking about.

Was here a few days before Christmas and guy behind counter was very helpful and friendly. It was at my lunch break and everything was done efficiently. I recommend this location although at lunch hour the parking can be a bit challenging. This store is by the Hawaiian food place and Subway.

The store looks clean and well maintained. The guy who helped me was friendly and helpful. The store was not busy when I was visiting so I got out rather quickly. Overall a decent experience.

Don’t use this option for sending small items to Latin America. They are a total rip off. For a small serving platter weighing about 2 pounds they wanted to charge $ 454.40 (7 days delivery approx). For comparison, a airline ticket to the distinction for a person with a 50 lbs bag and a carry on right now is about $ 450. So make your own conclusions on their service and pricing (or the training of the person at the desk).

Went there at the last hour, printer at home wasn’t working so had to print the label which cost me 3 $… Now this is something on a very high side for a printing of one page…
And if by any chance you dint tape your box, they will charge you another 2 $ for taping.
The guy there dint charge me that, nice of him, but all i remember from my past experience at other ups stores, no one ever mentioned abt these extra charges.
Even if its company policy, its pretty expensive in addition to the expensive shipping charges already.

In and out in 3 minutes, very helpful staff.
On the side of Target, hard to find.

I never knew there was a UPS store here (around the corner behind Target) — probably because I never venture to this side of The District.
Anyways, I go here often now to drop of packages for work. The packages are already paid for via the website, so I just drop them off and ask for a receipt.
Service is quick, and staff is friendly.

Went here today to ship a Christmas present to my mom back east. The line at the post office was out the door and traffic just indescribable, so I decided I’d pay more than the $ 12 post office priority mail to save some time and frustration. What I did not know was just how EGREGIOUSLY and ruthlessly these scam artists would gouge me.
They said to guarantee it got there before Christmas (that’s nine days today) it’d cost me $ 35. If that wasn’t bad enough they charged me ELEVEN dollars for a SMALL box to ship the gift box in. This was a scarf and gloves. I ended up paying $ 46.19 for this. I pointed out I can go to Public Storage (rip off artists in their own right) and buy a WARDROBE BOX for that! I did this one time out of sheer frustration and desperation but, UPS, you have lost a customer for LIFE. I’ll never ship anything with your company ever again and I’ll share this with everyone who will listen if shipping ever comes up. You’re awful and shameful. Hey and merry Christmas you jerks.

Great UPS store.
The staff is friendly and knowledgable.
I’ll definitely come back for future shippings.

The owner of this UPS store is very unhelpful and actively tries to rip customers off. He totally screwed up my mailbox and essentially ripped me off for $ 200. This is the worst experience I’ve ever had with any UPS store.

Good but slow… service but parking is really bad

My review from a few months ago got deleted, I wonder if it was too good. First of all, if you are facing the Target it is around the left side. I have been to all of the UPS stores in the Irvine area and this one is by far the friendliest and most accurate. I ended up moving to the midwest from CA and used this UPS store to do it. I told the owner what I was doing and told him I was on a budget and he went out of his way to make sure that every package was shipped exactly at the same price as the shipping estimator told me it would be or below it sometimes. I shipped over 15 packages within the course of 2 weeks, all arrived on time, all under budget. I really appreciated the experience. Although I only worked with one other staff member both he and the owner were very friendly and helpful. Thanks again!
EDIT: Just shipped something else today, the owner remembered me and gave me a discount for being such a great customer. That is the type of customer service I expect.
And to the reviewer that talked about price gouging. I was able to walk in with several packages at a time, and things to be packed and they would give me estimates before I shipped things. Check out the UPS shipping estimator online first before you go. If the price is the same, there is no price gouging going on.

*ALERT * This business encourages price gouging to the FULLEST extent! *ALERT*
*Please look at the picture of the receipt I’m attaching to this review*
Cashier: David (on the receipt) this one’s for you buddy.
First of all I’ve been a repeat customer to this UPS Store for quite some time now. The owner is a nice guy, but based on my last experience here this establishment fails to think in the best interest of the customer. They are now also employing workers that try to ring out every last bloody cent from their customers.
I came in with three books to ship and I needed to print a shipping label. David says their computers have internet but it’s extremely «limited», so I would have to e-​mail the shipping label directly to them and they would print it out for me. 10 minutes later I came back in, told them I’ve emailed the shipping label to them, and when they rang me up David said the bill was $ 9 dollars. In my mind I was thinking, «holy sh*t, they must have the wrong item inputted because how are they going to charge me almost $ 10 for a cardboard box and two sheets of paper». I asked David to break down the charges, and he said it was about $ 5 for the box, and $ 5 to print out the two sheets of paper. I look at him straight in the eye and ask him is he seriously going to charge me almost $ 2.50 to print out one sheet of paper, and his only response was «yes».
By this time, the owner walks over from the printer and hands David the two sheets of plain 8.5×11 paper with the shipping label on it, and David proceeds to ask me if I would like to «go home and print it myself» while holding the shipping label. Hey wise guy, how about taking it easy with the whole patronizing thing, and remember that you’re here working for minimum wage supposedly in the service industry. Whatever the hell happened to customer service?!
I grabbed my receipt and got the hell out of there. It wasn’t until I got home did I see their ridiculous charges. $ 1 to tape up the box, and $ 3 to open up my e-​mail categorized as «Misc Non-​Taxable» for a 10 cent printing job. Basically in my mind, if I see «Misc Non-​Taxable» that really says «Erroneous-F*ck-You-Charge-Just-Because-I-Can». Yeah, that’s real slick buddy. I could care less about your 3 dollars, it’s just the principle in the matter.
Had he told me UP FRONT how much they were charging me and not send me on a wild goose chase first and then gouge me for every possible combination of charges, I would have printed and taped up the box myself before I gave it to them.
SUMMARY:
A Small Cardboard Box + 2 Sheets of Paper = $ 9 dollars + Sh*tty Customer Service. What a deal huh?!

This place is great! Not only is it very clean, with a great feel; but the people who work here are amazing. They are all extremely helpful and patient. I’ve dropped off as well as mailed a number of packages here for my business and have never been disappointed.
On multiple occasions they’ve even saved me money! One time, the person helping me even offered to fashion a custom box (I had brought in my own) so that I could save some money. Needless to say, I was thoroughly surprised!

Came here intending to simply drop off a UPS package and leave, but ended up staying for a few more minutes, buying a couple of other items and chatting with the owner.
Really nice guy, clean and well kept store, and what’s more – it’s smells good! I know that’s a weird observation for this place, but they have one of those overhead air fresheners thingies and it smells kinda like candles. Anyway, minor detail, but it added to the postive ambiance.
They have all the moving and mailing supplies you need, and the nice thing is, unlike an MBE store (same parent company – I worked for the home office in San Diego many moons ago) in Rancho Santa Margarita a few years back, the guy didn’t rudely charge me a stupid dollar to DROP OFF my package. Yay!
He told me this is a new store and I hope they do really well. I’ll probably be back for moving supplies soon. :)

Have you been to the DMV or the post office lately. What about if you are uncertain on how to proceed with «the simple» howto ship process. It was utterly shocking on how great it was to have service in this industry. Entitled bureaucratic «bs» post office pompous buffoons always make you feel like the dung you’ve surprisingly tripped over when you don’t know exactly what those psychos need from you. UPS literally is a breath of fresh air and godsend. The perfect example of how market driven industry far outperforms entitled, unaccountable, governmental, self– loathing trolls. By now one can sense how I feel about that.
Hellllllllaaaar (as in aunt madea) again, yuupp UPS dude assisted me with an almost unspoken kindness as if someone actually likes there job. Did he actually give humanity back to the customer. No degradation, humiliation, belittling or make you feel as if you were an incline plane on an axis. They simply were great. I needed a box, he got it. Packing — check. System — far superior, check. Customer service — checkmate! Who needs the post office anyways?