OnTrac

Horrendous, illiterate individuals staffing this so-​called delivery service. Unsuspecting of their substandard service, I ordered some toner online from a regular office supply business. They used OnTrac for their delivery. Well, I never got the package! They claimed they had delivered it elsewhere and that I had provided the wrong address. Avoid at all cost!

Second time the delivery person leaves the package IN MY YARD!!! In SANTA ANA!!! Who does that!!! Delivery description says «front doors» at 2:47 pm yet I was home all day and NO ONE came to my front door. How do you justify leaving a package on my lawn?! Cant say it was bc of a dog because i dont have one! They also say they came at 2:47 yet I was in and out of my house and didn’t see the package until the evening (after dark) when I went to throw the trash! I’m hesitant to order from Amazon &
now! UPS/​USPS/​Fedex NEVER DO THIS!!!

Hi, here is a summary of my experiences with Ontrac. A few months ago I had a package delivered by them to my neighbors house (not next door all the way down the street), and he was kind enough to bring me my package. Recently I witnessed an Ontrac driver speeding over 70mph in a residential neighborhood. Now, my most recent experience. Four days ago I ordered a $ 300 item and was happy to see same day delivery and chose it. Little did I know it would be fulfilled by Ontrac. It is now 4 days later and my one day package is not here. I called Ontrac it took them 2 hours to answer, and they told me my package is lost and to contact Amazon. I called Amazon and they said they are sending a replacement with One Day Shipping. I kindly asked the Amazon Rep to not use Ontrac and she said it is not their choice. I will cancel my prime membership if Amazon continues to use this lousy courier. I do not like Ontrac and would rather not have their inexperienced workers touch my items. Ontrac if you are reading this kindly stop offering one day shipping and change that to 8 day shipping. What a loser company amazon is for using Ontrac. Deuces.

I waited from 9am to 5:15pm for delivery but no show and no call to say is going to be delay until I call them then they told me is going to be delay for 2 hrs after 5. The whole time I Waited they should of have call me and let know. I waste all day. This is the most careless and inexperienced shipping company I have ever heard of. Customers is terrible and sound like they really don’t care. I suggest we stick with Fedex, Usps and ups is the best.

Terrible. Constantly lies about delivery status — I suspect because they aren’t meeting their deadlines. Have on multiple occasions said Delivered but it wasn’t. I have gone to the pickup station and spoken with the manager about a lost package from Amazon and I got THREE different tracking status updates while at the building, and then eventually they found it in the building. More packages lost since then.
Please sign the petition to ask Amazon to use someone else other than this terrible service!

Package on it’s way, yay! We get an email saying it’s been delivered, and «signed for, at door». ??? Funny, because there was no one home to sign… so I’d like to know where the hell our gifts are that we ordered for others? Not at the door, not at the apartment office, nowhere. It’d be one thing if they left it at our step and someone stole it… but it’s another matter entirely when the driver wrote that someone was home and signed for the package, yet it was «left at door». Your drivers are thieves and liars!

I really wish companies would stop using this company. I’ve bought three different things from different stores and they use this company. Each package is late. I finally got one of my packages yesterday (three days late) and they didn’t bring my two others even though when I talked to the customer service rep he said they were all on the same truck. Really? Also, PLEASE DO NOT BOTHER WAITING ON HOLD. I literally waited 95 minutes and finally gave up because I was wasting time. I used the call-​back option (multiple times), it takes about 3 hours for them to call you back, but each time they rep would promise to call me back «in a few minutes» but never did which resulted in more calls from me. I probably wasted a total of 8 hours of my day with these jerks. All in all, I’m going to pick up my packages since they obviously don’t know how to deliver.

Zero stars, just read the reviews from others and I am in the same boat. Can’t get in my security gate… It’s open from 6 am to 6 p. m and if it’s closed, wait 1 minute and someone is usually coming or going. Seriously. Why would Amazon contract this company, it’s terrible!
Spoke to customer service after leaving my call back number they returned my message 3 hours after I initially called… still don’t have my package. I am now going to the Amazon website to complain even more. Just use UPS or Fed Ex!!!

Am joining the chorus on this one. Nordstrom Rack and Hautelook, please use FedEx or UPS. This is the second time I have ordered, I wasn’t going to do it again but I thought I would give it a 2^nd chance.
No other delivery service has an issue getting past our security gate. If you wait 5 minutes any one of the three gates is going to open.
Order # 1:
The first time I used them I got the call saying they couldn’t get into the gate and that I would have to pick up my package or get it re-​delivered. I chose to pick it up at the Santa Ana/​Irvine location. The front office was empty and there were no instructions on what to do. I circled the building a few times and finally asked one of the drivers. I was instructed to go back in and to the window where I saw a small sign and a bell. There were a couple guys milling around in the back that looked at me and then kept walking. I finally rang the bell and a guy helped me.
Order #2:
I accidentally chose my home address for shipping. I instantly contacted Nordstrom Rack and they said they were able to change it to my work address. When I got my shipping confirmation from OnTrac it was being sent to my home. I immediately emailed OnTrac and was told that they updated my info and the package was being rerouted to my office.
Sure enough, I just got a call saying that the driver needed a code to get into my gate at my home.
The hold times to get through to customer service are awful. I just hung up after 20 minutes, I wasn’t able to do the call back option.
Guess I will be going to the pick-​up location tonight or tomorrow.
Boo.

0 stars. As a delivery courier, you have one job. Deliver packages when promised. They don’t. This is now their 8^th 1 star review on Unilocal.I don’t often find myself wishing for a business to fail. Tonight I am

Worst delivery service of all time. Delivery was not when they said. then the delivery guy said he couldn’t get in to my complex because he needed a gate code (NOT TRUE) then the next day the delivery guy said my address didn’t exsist ??? Really. Never using this place again. I think the drivers keep the items being order. SMH

Terrible service. They lost an important package and no one cares to really help you. Their systems will show an «in transit» indefinitely and no human being actually follows up unless you complain after you’re on phone hold forever. Even then, it’s not really a priority for them. Strictly a volume numbers place, not quality of service. Incredibly poor service organization.

Worst company. I order from amazon, I’ve called multiple times and I’m losing income now because of ontrac. I’ve been waiting all day long and got off early to make sure I was here because they said they couldnt deliver the package so I MADE SURE TO BE HERE SO THEY COULD DO SO. This company deserves to lose it’s contract with amazon. Ontrac should get 0 stars.

No stars. I paid for same day delivery. I was told before 9pm. Here I am at 1133pm on the phone with their rude customer service. Today is Friday and asked what if I don’t get my package tonight… and was told because I didn’t pay the extra $ 15 for Saturday delivery I could wait until Monday. This company is the worst. Never had such bad luck so I blame the company.

I ordered 4 tires from Tire Rack and OnTrac delivered only 3. After multiple attempts of calling OnTrac’s miserable customer service and several hours of waiting on the phone, they finally told me that they could not locate the missing tire. Then they tried to blame Tire Rack for maybe mislabeling the tire. The next day Tire Rack used Fedex to deliver the missing tire. I’ll never use OnTrac again or do business with any company that uses them for delivery.

there one star, but I really meant to put ZERO /​No star… I very much agreed with Clint W. I did very much the same thing nothing here yet, I tried to pickup my package at the warehouse and waited for 30 minutes, the girl came out told me the package was not there… WTF!!! I requested for the package to be pickup by me… :(… DO NOT use these people for anything…

Don’t ever use this shipper. If Amazon is sending via OnTrac, demand UPS or FEDeX. OnTrac will not deliver when they say they will, the will drive by your house and say they couldn’t deliver for any number of reasons. If you try to call them, they will not answer your call and it will take at least 3 hours fro them to call you back if you can manage to leave a number. Their computer systems are f****ed up and will hang up on you with no notice. I just got off the phone from amazon, canceling my order because ontrac claimed to have tried to deliver today, but they never tried. I was sitting in my house with the door open all day. NADA. they said that they attempted to deliver at 4:07 PM according to Amazon, but when they finally called me back they claimed it was 3:07. Which is it fella? They lie, the cheat, they steal. Do not trust them for anything!

There drivers come into our neighborhood driving erratic and our clueless of where they are going, there driver flipped me off today and threatened me, I have contacted there offices of his conduct do not use them, I have seen them on several occasions there in full size white vans, I think he was texting and driving, hopefully there unprofessional conduct will cause problems and put them out of business,