PetSmart

Staff here treats us and our pets like family. My favorite location. Always have the things I need instock. Only had one issue one time and I talked to a manager (don’t know his name but he had shaved head) he took care of me. Recommend this location.

What can I say about this place? I always get my boys groomed here and always a fantastic job. But a couple says ago I went with my terrier Rocket and we had to wait for groomer to do his face trim. She was the sweetest groomer ever and my boy loved her. rocket didn’t try to bite her and even though she was the only one there she didn’t ignore Rocket. She is blonde with color pink and green in her hair sadly didn’t have a name tag on (she forgot) but awesome groomer! All the groomers and sales people are really nice and professional to my family and I. Love this store :)

Zero star! I just tried to return something and was told I couldn’t because I didn’t buy it at their Pet Smart. WTF??? It’s still Pet Smart!!! Shitty ass service from the sales clerk just lost a long time customer. I’ll drive the extra miles to Petco for better service. Oh, and I’ll be switching my dogs grooming too.

They actually have large crickets when I need them. None of this sold out business I get from petco and they are 2 cents cheaper! Employees are nice as well

We are taking our Maltese puppy Dexter, to puppy training at the Petsmart in Tustin, CA. Ariel the trainer is fantastic, she really is caring and informative. She will provide helpful hints in terms of: diet, grooming, commands for your dog to obey and keeping your pet healthy.
I high recommend Ariel’s training classes. Rate her at five doggie faces

I made a grooming appointment online and when I went in the day of the appointment they said they didn’t have me on file. I wasn’t too upset because it was probably a technical error. So I made an appointment in person for the next week. I called in the day before my dog’s appointment and they said they don’t have me on file again! Turns out they made the appointment on a different day. Worst part is when it was finally time for my dog’s bath/​grooming, they end up calling me to tell me they can’t groom him because he was «too aggressive.» When I went to pick up my dog, his hair was all over the place. They didn’t even take the time to brush him. On top of that, they charged me an extra fee for handling without notice! ¹⁰⁄₁₀ would NOT recommend!!!

We have been taking our 8 month old German Shepherd Archie to puppy training at this location for the past 4 months and have nothing but good things to say about the staff at this location. Ariel is a very professional and fun pet trainer and Archie loves training with her. She truly knows what she is doing and obviously cares about your pet’s progress and definitely deserves a raise! Everytime we go into the store the staff is always friendly and willing to help which makes for a very pleasant experience for both you and your pet. I highly recommend this location and we look forward to our next visit to the store.

This review is about the Grooming services. I would call it more like a shaving salon. I have a toy poodle and a pomeranian. I have groomed (bath/​haircut/​clippers) both dogs at home, just prefer not to. They try to tell me they have to shave both of them because they are matted. This is untrue. I have a mobile groomer come or take them to another groomer (Blue Ribbon Grooming in Tustin) with no hassle. My pomeranian has a long, thick coat like a show dog. I even offered to pay extra one time. Either due to policy, lack of experience, or time constraints on their part… I do not know.
My poodle hates even going to Petsmart because she shakes and gets scared I will drop her off to the groomer. She is old and they have knicked/​cut/​made her bleed numerous times by shaving her skin tags off (even after being warned about them). They cut her while shaving and shaved all the hair off her tail. I asked for the hair to be kept long on her tail like a unicorn, what I got was a weird rat tail.
I tried to give them the benefit of the doubt, but no more. A few of my neighbors complain about the same experiences and now take their dogs elsewhere.

Katie is the best for grooming! She’s on point with haircuts and my pup is always happy! She’s gentle with your babies and isn’t rough with them at all. Manji leaves a happy girl every time! Been going to her for almost a year now.

My dog goes to the petsmart doggy day camp at the Tustin marketplace 3days a week. The staff has continued to loose her wet food & toys. And has even thrown away her dry dog food that we bring from home. Even after speaking to Jose the manager about it we are still having items not returned to us. Today was the 4^th time someone has thrown away her evengers wet dog food. Also they will mark your puppy ate it all up on the report card but when I check the container we put her dry dog food in, it’s at the same level… Super disappointed in the feeding schedule & the false report cards.

I do like this pet store. I think the only thing I have noticed consistently is that it takes a while to check out. As in, it takes a while for me to get up to the front of the line, & then I see why because my transaction, although only a couple things, still takes a little longer than other stores. Not necessarily other PetSmart LOCATIONS, but more time that other pet stores I frequent. No biggie, I’ll continue to go to this location as it is convenient & not too hectic on that side of The District.

Checked in– Horrible experience! Linda Llanes the operations manager did not want to return a leash without a receipt even though it comes up on phone number and shows the purchase… Since it was purchased at different location. She said she doesn’t have to do it. Oh and same credit card number that can manually be typed in. Horrible place! She insisted on giving me store credit when I told her our dog is no longer with us. And I have no other animals. She told me «now get out of my line so I can help someone else.» Now filing complaint with their headquarters.

Petsmart is an enormous store where you can pretty much find anything for your pets that you’re looking for. I’ve purchased food, toys and bedding here and we’ve also used their grooming services for our 3 small dogs.
Although I do like to support my locally owned petshop, I do go to Petsmart to buy the things that the smaller shop doesn’t carry.

I have been going to this Petsmart for their grooming service mainly because its a mile away from me. And lately, I only use Maribel because Bronx is always happy and excited when I pick him up. She does a great job and he always looks cute.
I have had others groomed him and when i pick him up, he’s tired and just wants to sleep. But since she’s been grooming him, he doesn’t nap, he runs around happy and joyful. What ever she does. He seems to love it! Thank you Maribel!

+ This location sometimes has cheaper prices than the Tustin Marketplace location
+ Plenty of merchandise
+ Doggy day-​care
— Computer systems don’t match between stores, so same products have different prices
— No salt water fish
I don’t have a dog yet, so for the time being, I have fish. I come here regularly to stock up on fish supplies so I’m glad they have a good selection. I’m not into salt water aquariums yet (but I may want to in the future), but they don’t have much of a salt water tank setup besides some salt mixtures.
My gf is a fan of the doggy day care area where you can see all the dogs run around. It is a shame not all locations have this.
The strange thing is the prices here are typically cheaper than the same store in the Tustin Marketplace. You would assume the computer systems are linked, but they are not. Just today I went to the Tustin Marketplace location to look for a Fluval Spec 5 fish tank. It was there for about $ 80. I showed them a photo of the price tag from the District location indicating $ 50. No go, they said it was an expired tag. Fine, I’ll just drive the 5 minutes to the District location. Guess what? $ 50…discounted to $ 37. Bought it.

I went to an adoption event here held by a rescue organization. The volunteers were fantastic and caring and really wanted to place their animals in great homes. Lucky for me, they did!
Bought my food here and it was a very easy process.

I love this PetSmart for many reasons:
1. We live right across the street.
2. The customer service is always amazing.
3. Sarah is an amazing trainer.
4. The store is always clean.
5. My dogs love it!
I had my dog Maxx get groomed once and wasn’t too happy about the turnout. He didn’t smell great and his nails were still long so I probably won’t be back to the grooming department. Another downside is that they don’t have the doggy daycare which would be so convenient for us when we’re out all day.

Even after moving out of irvine, I still come back to this location to have my dog groomed because I really feel like they have the best customer service :) the workers are always super sweet and my dog never has any issues here! She’s actually excited to go to petsmart. I also love the shampoo smell they use here– I only wish it lasted longer :’) easy to make appointments and super convenient!

Their grooming service needs to be more organized. I called and they said my dog’s rabies were expired. I call my vet to have them fax it. I call the store back and another girl answers, they can no longer find me on file. I called 5 min ago and I no longer exist? She gave up on looking for me and also tells me that they can only call the vet on the day of the appointment. Not many vets are open on Sunday so she said they can just fax it over and they’ll look at it Sunday.
My appointment is now and the guy said he didn’t receive any faxes. So I’ve wasted my time coming here when they could have simply told me whether or not they received the fax or better yet, if the girl bothered to look when the vet said he faxed the information.

Big, spacious, but they haven’t re-​stocked on new doggie harnesses or leashes in a long time.
I like that you can make your doggie tags right in the store and all the employees are very helpful!
We’ve been coming here ever since we decided to buy an aquarium, with an intent to substitute for a puppy and we’ve always been able to find cool looking fish, decorations, gravel, and different food for them.
So naturally, this became our first choice when the puppy started living with us, and we bought a very cute harness for him here that is very comfortable for him to wear:
He loves it so much, he rams his head into it, whenever I take it out, and I got a lot of compliments from people I know and random people on the street for it. In fact, I had to buy another one, when the first one got worn out (it only lasted for about 6 months, because I washed it a lot).
However, they don’t carry this in store anymore ;(
They also have a few doggie bags and beds.