Ortho Mattress

Very rude sale person. He had his feet on the desk while I was there. I ended up buying from a different location.

Unfortunately, I had a poor customer experience. I called ahead and asked to confirm that the mattress I wanted was in stock for same day pick up. I stopped by the store and made the purchase on a credit card and was asked to drive around the back. When I got there, I was informed that they actually did not have the mattress in stock, but I could drive down to their other store 15 minutes away to pick it up. When I requested that they have it delivered to the store I visited, the soonest they would have it delivered was in five days. They would not agree to deliver to my home, which was one mile from that store location.
What’s more, when the salesman was ringing me up, I saw that the screen had one price, and he typed a higher price over it. Then he proceeded to tell me that I also had to pay $ 11 extra for a recycling fee. I felt ripped off.
The next day, I called to just get a refund. Two stars because they gave only minimal hassle before agreeing to refund the money. The mattresses also seem comfortable. But I just didn’t feel right after this experience.

My first time walking in… the salesman was very patient, helpful, answered all my questions. Steve thanks for helping choose the perfect bed for my son and able to fit my budget. Sorry for him running around… thanks for been able to handle a little brat.

Fiancé came to check out mattresses and the salesmen was patient in showing us all the mattresses and finding one that fits our needs.
Now months later and it’s one of the most comfortable mattress I have ever slept on.

These guys totally suck. I bought a mattress and ended up not needing it. I tried to return it the next day still wrapped in the plastic and they would not take it back. I have a brand new twin mattress in the plastic wrap for sale if anyone is interested.