Ethan Allen

Nancy/​Nasrin gave me the best service that I ever seen in a furniture store. We have been working with these designers for over a month and they have been great the entire time! They made the process so much more enjoyable and we are very excited about our furniture! I highly recommend nancy and gina to anyone who needs design work in their home

I have bought many things from Ethan Allen over the years. A design consultant will offer to come to your house and advise you on what furniture you need and where positioned. My husband I were amazed how we were never offered water when we were in their showroom although we spent thousands of dollars. In fact once in the Laguna Niguel location we were told there was a Bev Mo next door and we could get a cold drink there.
The negatives are this: you will pay a Delivery charge regardless of how much you spend. If you don’t like what you receive it doesn’t matter. They make you sign «I accept the terms» on each purchase. You will be charged a restocking fee and pick up charges so you will pay a major price for returning anything if you’re allowed to return at all.
They have some nice things that I have enjoyed but I will say I’m finished. I purchased a rug and when it arrived I was less than thrilled. Jeinny my designer came to my house as I requested. She said to me I wish you had chosen the other one. The rug that we had purchased was the first one she showed us telling us it would go with the leather chair we also purchased. Then she proceeded to give us tips to accessorize the room. When I asked again about the return policy she said I thought we had solved the problem.
You will pay a premium to go to Ethan Allen so I would expect better customer service and a better return policy. Let the buyer beware.

BEWARE of what you get! or have to pay for that you get «0» or inferior quality.
We ordered a leather sofa in May, 2015 and put over 50% down ($ 3050) on the total cost of the sofa ($ 6,028.67). The sofa was finally scheduled for delivery on September 4, 2015. When it arrived, we inspected it as soon as the delivery guys unpacked it but before it was taken into the house. There was a huge L-​shaped mark right in the middle of the front of the sofa on a back cushion (approx. 6 inches down and approx. 5 – 6 inches across). There were scrapes which had removed the top layer of leather in various places across the top back of the sofa. There were some other scraped places on the front of the sofa. We refused delivery and took pictures of the damaged condition of the sofa. Very disappointing after waiting so long. WHERE IS THE QUALITY CONTROL?
We were contacted multiple times by multiple people (with all saying they were not responsible that we needed to talk to so and so) and finally told that they would «repair» the damage. We told them we were not interested in paying $ 6,000 plus dollars for a «repaired sofa» and we wanted our money back. We had paid the balance due two days before the sofa was delivered. We filed a dispute with American Express and Ethan Allen replied that they had tried to contact us but were unable to do so. Ethan Allen then refunded the final payment of $ 2978.67 but would not refund the original deposit. Based on Ethan Allen’s response American Express closed the dispute. We opened another dispute for the original deposit $ 3050 but Ethan Allen refuses to refund the deposit. I called the Warranty Service department this morning and left a detailed message for Rosalyn Brooks. She returned my call and left a message that she did not handle this and I should call the Tustin Design Center Manager because they would be able to help me. I called Rebecca Katsampas who said she is the manager at the Tustin store. She and I discussed the issue back and forth. She said that it was a «custom Order» and it had been inspected prior to delivery which I said obviously it had not been or it would not have been delivered in that condition. She said it must have occurred during the time it was being delivered. Really!!! It came packaged in a big cardboard box that I watched the delivery guys cut open. For sure the big «L» mark in the cushion back was on the leather when the cushion was upholstered. No one inspected the sofa before delivery or it would not have been delivered. Rebecca then told me that according to the back of the invoice that we were given when we made the purchase that Ethan Allen is entitled to the deposit because it is a «custom order» and they had repaired the sofa and we refused to come and inspect it because we told them we were not interested in a «repaired sofa» for the $ 6,028.67 that we had paid. Rebecca then told me that they were preparing a response to the dispute today and it would be done by Melinda Bond. She then told me my only recourse would be to call the Warranty Department which I spoke with earlier and speak with Christina Dean. Keep in mind that the Warranty Department was the department that Rosalyn Brooks works in and she said they did not handle this. A VERY DISAPPOINTING WAY TO DO BUSINESS AND THE CONSUMER SHOULD THINK TWICE BEFORE BUYING FROM ETHAN ALLEN who I thought was a reputable company. I think not!
We will be glad to share pictures of our Ethan Allen couch to support the above, if you are interested.

What do you get when you pay a lot of money for their furniture and delivery? Not your furniture because they have such limited delivery times! This place is ridiculous and if they want to reply that it’s because the delivery company they use has limited times, then let me say that maybe they should hire additional delivery people! It is unacceptable to have to wait a month for delivery after the furniture is ready. They call with a very limited number of delivery dates, then they can’t give you a 3hr timeframe until a day or two before, at which time it might not even be acceptable for your schedule! We told them when making the appointment initially that we could NOT do a morning delivery, and they said they would note that even though they couldn’t guarantee it… my wife even called back a second time to confirm and ask that the note was added. Friday we get the confirmation call for a Tuesday delivery and the automated message stated that the time would be between 1 to 4pm… perfect right? NO! They called back eventually and left a message saying that the correct time was actually 8−11am…basically the time we told them we could NOT accept delivery. When we we called back to ask Wtf they said «oh we don’t see any note about not being able to do a morning delivery»…well that’s conveniently inconvenient isn’t it?! Only one of three things possibly happened: 1– they are illiterate and mistakenly thought note asked for a morning delivery so they changed the afternoon delivery to morning after the fact, 2– they had a late addition of another delivery that bumped us to the afternoon which just means that someone else is getting their furniture instead of us, 3– ethan allen is no better than the cable guy and knows they have received their payment already so they don’t give a shiiet if they make our schedule revolve around theirs. They then proceeded to provide 3 dates in the next 3 weeks that they «would be back in the area». Ummm… how about you get your ass back in the area sooner because we PAID your stupid delivery fee… paying two guys minimum wage, gas, and trucking/​insurance expense is more than covered by what we’ve paid you in total so suck it up and inconvenience yourselves in order to deliver on the product. do not inconvenience your customer who is furnishing a brand new empty house. No more business for your awful company!

My husband and I have had Ethan Allen furniture since we purchased our bedroom set as newlyweds. The quality and construction of the furniture is exceptional. Through the years we have continued to shop at Ethan Allen. A few years ago I wandered into the Tustin store and was greeted by a sales designer, Theresa Gomez. Right from the start I felt a connection with Theresa. We scheduled a time for her to come to our home. Theresa saw our style of living, our colors and we told her our wish list of rooms to change. Theresa transformed our living spaces. She captured the feel of our lifestyle for our family room and updated our living room into a beautiful space to entertain family and friends in elegant style. She recently helped redo our dining room. I told her we might be moving so I needed something that would work for a 40 year old home or a smaller home near the beach. The furniture she picked for us dramatically changed the look of our dining room. The room is now fresh and so inviting. Theresa is a pleasure to work with. She is professional but personable. She listened to what we needed and she came up with a beautiful plan. She understood our tastes and our budget. We love what she has done with our home.

Chair update — Ethan Allen covered the repair to the chair. Almost two years later and furniture has held up. That is what makes it worth the additional cost — that and supporting US manufacturing.

Really nice and helpful staff! We just needed a missing part for our bed and they were amazing, 5 stars!

I ordered a sofa chair from this Ethan Allen, this was my first experience with them and I looked forward to having quality furniture built to my specification.
This chair took more than double the promised lead time to be delivered. Once delivered Ethan Allen would not allow their own gift cards to be used to pay the balance of the invoice.
I was given this gift card from my family with the intent of helping with the total cost of the chair. I was told by the manager tough luck and it’s only good for the initial deposit or in store purchases. Strange how this was not brought up when purchasing the gift card.
There was zero effort made to assist or compensate for either issue. I sold the gift card at a loss and will never give Ethan Allen another cent. Do not expect Ethan Allen staff to help you if you have any problems or concerns.
I can still appreciate my chair due to the fabric /​detail choices I made but its quality was not mind blowing and it is nowhere near good enough to warrant putting up with the complete lack of service Ethan Allen provides or the lead times they require.

Tustin EA Store Sales Associates make shopping at Ikea look better.
Went into store to find specific pieces to match existing pieces from EA at home. Helped by half-​distinterested employee/​sales associate Sue Henderson who made mediocre impression on me. Later drove at Sue’s suggestion to another EA to look at pieces on the floor that were supposedly those I wanted. I drove 2 hours (round trip) to the other EA only to discover the pieces were on floor but not in the correct colors. I subsequently called the Tustin EA store back to follow up. Sue was not there, so I asked for another designer. I explained to a male sales associate (Paul) what I needed. Instead of answering my simple question about color availability on a particular product, he wanted to take all of my information and have someone else call me back (i.e., kick the can down the road).
EA used to offer great customer service. Now I’d rather shop anywhere else for the money.

The displays are really wonderful here. The furniture and accessories are beautifully shown, and I always see so many pretty pieces when I come here.
We came here during the early part of the summer to find some new furniture for family room and a bedroom. We had a friendly salesperson approach us the moment we walked in the door. I had already been here several times before and knew exactly what I wanted. We ordered a 4-​piece bedroom set right away and held off on the family room furniture until I could decide on which fabrics we wanted.
This is where the store’s great service ends. We were supposed to receive the furniture about 6 weeks ago. Only one piece came, and then nothing. No phone call about when it would be delivered or how long it would be delayed. We’ve called several times and haven’t received a definitive answer about when it’s coming.
I’m hoping we’ll receive the bedroom furniture by Christmas. We’ll be so grateful! Thank goodness we ordered our family room furniture from another store and received it within 4 weeks!
It’s too bad I like the furniture, bedding, and accessories from Ethan Allen so much. The furniture is just too expensive to not know when (and if) we are going to receive the rest of the bedroom pieces. Hopefully, I can write a more favorable update if we receive the furniture soon!

I have never Unilocal’d about anything before but I just had to spread the word about my favorite person to work with in regards to Interior Design — GOFF CHRISTIAN. I have moved often and lived in six different major cities (including some time in London) and so we have purchased a lot of furniture and worked with several designers. When I went into the store I wasn’t sure what I wanted to buy, but I was quickly charmed by Goff and his friendly, flexible and no pressure attitude. I made an appointment for him to come to the house and once he arrived I actually HAD FUN with figuring out how to work with what we had and add pieces to adjust the room to our new house and family needs. As we worked together over the next year or two updating and customizing our new home to our personality I was so pleased to have someone to work with that was not all about driving his commission — but instead wanted to ensure I was happy and made smart purchasing decisions that I felt good about. At some of his visits he actually just helped me rearrange the existing furniture and add only a few smaller items to make the room ‘pop’. He also was really patient about helping choose paint and helping me find just the right material or color for an item. As I am a person that doesn’t know what I want until I see it — I can easily frustrate designers in my vague instructions — but Goff knew how to guide me through it without making me feel like I was an idiot — or worse, without guiding me to a purchase I would regret. I have had a great time working with him and am only sorry that I don’t have any more rooms to redecorate. I highly recommend asking for him by name to give you that great experience at this store!

I am a long time fan of Ethan Allen furniture. My first purchases were over 20 years ago, then about 15 years ago we moved into a larger home and added more pieces. I have been very happy with the quality and style of my furniture.
A year ago, we started a remodel of our home after our children moved out of the house. I consulted with Theresa Gomez and she came out to the house. I told her I wanted to keep most of the furniture that I had, but that I wanted to UPDATE the look and to complete the areas that I never finished. I took Theresa around the home and shared some of my ideas. A few weeks later she gave me a presentation, I LOVED everything. She understood the look and feel that I wanted and I was able to relax and trust her with the design. With a plan, the remodel project went very smoothly. Theresa helped me pick paint colors and new fabrics and carpet as well. We added several pieces of furniture to UPDATE the rooms, lamps and light fixtures and some new window treatments. When all the major pieces were delivered and installed, Theresa came out and helped me accessorize with artwork and floral arrangements. The small details really completed the project. Just this week I picked up the last floral arrangement.
It has been such a pleasure working with Theresa this past year. She is always professional, so easy to work with, very patient and understanding. Especially since our project had many stops and starts due to our schedule.
My husband and I are so happy with the look of our home. The final result is more than we ever dreamed of.

We are writing to share our most recent experience with Ethan Allen Interiors and specifically design associate Theresa Gomez.
A few months ago, we decided to update our dinning room and returned to a competing design /​furniture retailer where we have worked with designers and purchased furniture over the past decade. While we have been satisfied with service and quality, the options the designer recommended, while nice, did not excite us.
As a result, we visited Ethan Allen where designer Theresa Gomez immediately approached us. Theresa was professional and consultative, gaining an understanding of what we were considering from competitor and our personal interests. Theresa extended an offer to come to our home and provide a no obligation design recommendation for our project.
After a thoughtful visit to our home where Theresa asked more questions than offering solutions, we met with Theresa in the Tustin Ethan Allen store to review her recommendations.
Theresa’s business acumen, design skills, and most importantly customer insight and intuition created an outstanding recommended design plan. Making no adjustments to Theresa’s recommendations, we purchased 100% of her recommendations extending our initial project from a dinning room update to a complete remodel with Ethan Allen furniture, lighting, art work, furnishings, etc. for the dinning and living rooms.
Armed with a plan and most importantly the excitement of completing the vision Theresa had created, we quickly became the «General Contractor» managing electricians, painters, carpenters, and flooring experts.
We are ecstatic about our remodel and so thankful we met Theresa Gomez as she has transformed our home into a representation of our lifestyle and welcoming to our guests.
Additionally, over the holidays, family and friends visited and we have captured some of their many positive comments they had regarding our home redesign:
«Stunning!» — A.S., Anaheim Hills, California
«I can’t help but ask — How do you leave these rooms… I would sit in here all day long.» — J.C., Orange, California
«No offense, I thought your home was pretty before… but, this is absolutely incredible!» — S.L., Huntington Beach, California
«LOVE it…» — G.K., Orange, California
Understanding that in business today complaints are readily shared, but compliments are rarely received — we hope our experience is one that provides insight from a happy customer to consider Ethan Allen and most importantly the outstanding service from design associate Theresa Gomez.

Wish I had done my homework before doing business with Ethan Allen. We ordered a living room set, and rugs. Our rugs were defective so we asked for a warranty exchange. they took our rugs back and after 4 wks, we called to inquire. We were told they decided the rugs would’nt work for us so they were going to give us credit for them. HUH? They made us come to the store and pick out new rugs, which it took 3 more wks to get pricing /​availability info, only to find out they can’t make the rugs they said they would. HUH? To summarize, the manager Rebecca is horrible. They NEVER communicate with you… just read the FB reviews and comments. I always thought this company was high class and reputable. GO to living spaces, you will save a ton of $$ and be treated better. Don’t take my word for it, read reviews and do research for yourself.

I worked with Goff Christian at the store in The Market Place in Tustin. He was very helpful, very understanding and he made the experience a real pleasure. Ethan Allen is lucky to have him. He knows how to build relationships with his customers, which is good for him and good for Ethan Allen!

I came into Ethan Allen having done my research – I’m not sure if it comes from having spent several years in Manhattan, but I’ve seen it all – from the most high end furniture (Design Within Reach, Maurice Villency, and beyond) to Crate & Barrel, Restoration Hardware, Pottery Barn, One Kings Lane, all the way down to Ikea and Home Goods. That being said, I entered Ethan Allen with my guards up, ready not to be too easily wooed. I knew deals could be had, and that there were plenty of options out there at all price points.
My husband and I had decided that we would start being more intentional with our furniture purchases, and that we’d slowly transition away from the more disposable furniture we were used to. We weren’t ready to buy a house full of furniture, but we were looking for some key pieces. As soon as we walked in, we were greeted by Brooke, who warmly said hello and left us to freely browse.
We approached Brooke when we were ready with some questions, and she was SUPER HELPFUL. She took the time to listen to what style we liked, and from then on, helped us put together a plan for our living room that both my husband and I LOVED! She even came out to our place to get a feel for things and draft a full plan. She understood we wouldn’t be able to buy everything at once, but gave us a great floorplan to work with either way. Not for one second did we ever feel pressured to buy! I’ve never received such helpful, comprehensive service, furniture store or other store. Even my husband, who is as «guy» as it gets and could care less about furniture, was very enthusiastic about the whole process.
In an ideal world, every Ethan Allen offers the same level of expertise and warmth, but I really do think that this location in particular is the best (and yes, I’ve been to other Ethan Allen locations on the east coast and in California)!
Much gratitude to Brooke – I highly recommend you go in and see her – she knows design!

If you want to be humiliated go here. As soon as my father and I walked in the door we were stared at and not made welcome beyond a faint «hello» by someone off in the distance. After standing there for about a minute, with NO ONE ENGAGING US, and feeling like a fool i decided to ask for help.
I asked «to be shown their selection of couches» and was then humiliated along with my father as we were returned by an uproar of laughter and some asshole (who I am not sure worked there) saying «what a great opening line».
Only after being completely put on the spot did one of the people working there decide to approach us and let us know that «we order here», meaning they tailor everything from top to bottom or you can buy from «off the floor room».
NEVER GOING BACK THERE AGAIN, I HAVE NEVER FELT SO AWKWARD GOING INTO A STORE AS A CUSTOMER AND BEEN MADE FEEL SO BAD. FUCK THIS PLACE, AVOID IT.

Beautiful furniture, but EXPENSIVE. I want to redo my room, but it would cost me $ 10,000. I’m not sure if I’m ready to spend that much to redo my room yet. If you got some dough saved up for your furniture, this is the place to come.

lovely designs. good quality. friendly service. handmade. MADE when ordered. special delivery.
those r the PERKS of shopping @ ethan alllen
too bad everything went terribly wrong for my mom and i
we went shopping to pick out a couch. we chose it with the fake sales associate who acted like he was our bff! yea gettin that much commission id kiss ass too.
basically we ordered a couch and got it delivered a month after (which is usual for ethan allen bcuz u kno its all specially made)
the couch came and it had a TEAR in the seat area… yes a TEAR! we wait a MONTH for a specially made couch and it comes torn so we sent it back.
2^nd round after another few weeks we get another and by now u shud know my mom has no couch in her living room because we moved out her old one to my apt. so the 2^nd one comes this time on the way up our stairway the movers shatter our lamp… great thanks. this which they dont clean OR tell us about we just find out after they leave…
so they drop off this couch and this time maybe because they knocked the LAMP with it its torn on the back. MOTHER EFF!!! so i have to call ethan allen ONCE AGAIN!
plus by now i dont even want my mom dealing with this shit but u know ethan allen has a NO RETURN policy only exchanges…
ROUND 3… we get it delivered and INSTANTLY we see how FREAKIN saggy the cushions are. i mean this is a leather couch. specially made RIGHT WHEN WE ORDER how can it be saggy likes its been in a show room for 5years at an IKEA???
so i take pictures and send to ethan allen saying this is UNBELIEBVABLE and asking the manager «IS THIS HOW ITS SUPPOSED TO BE!!!»
she agrees how ridiculous it is and tells me she is sending the pictures to upper management. a week later i receive a call that she will be giving us back our money. thats right. the strict ethan allen policy of NO RETURNS will be changed for us. she says «I can’t allow your mom to have to go through this anymore and we will be returning you a full refund»
honestly though… after 4months? this is QUITE unbelievable im not saying i want anything free or any more compensation but i just cant believe what we went through for a couch…
after we got our money back we just headed to macys and got a couch and as i sit on it with my fat ass as i type i am pleased and annoyed we didnt go here in the first place!

As we were walking in, a salesperson was attempting desperately to keep another woman from walking out. The poor shopper kept saying, «Yes, there’s a lot of pieces I’m interested in that I think we will like but we want to make sure that when we do choose furniture that it’s something we can afford.»
This was a bad sign off the bat. We hastily made our way around the store, but seeing nothing we liked, much less in our modest budget, we high-​tailed it out of there before anyone managed to say anything to us.