Levi’s Store

This doesn’t even deserve a one star. Customer service is a joke. The girls «working» didn’t help when we asked, weren’t friendly, and were busy throwing stuff at each other and laughing while multiple people were in there shopping. Avoid at all costs!

Would give 0 stars if I could. Store manager in Tustin would not let me exchange an paint that I bought online after she confirmed the price I paid but because she said that price is only for online, It doesn’t apply. I am very upset that I had to go through 2 stores in Irvine and then tustin for them not to honor a legit exchange. It makes the whole shopping experience pretty bad. Obviously the process needs to be improved and lacking on customer service

I sent this message to Levi’s customer service just to let them know what was going on at their Tustin store when my husband and I visited on October 17^th.
Email to cust. service:
«I just wanted to let you know that last night my husband and I drove to your Levi store in the Tustin Marketplace. We arrived a few minutes before 6:50pm. It was ten minutes till closing time but we knew what we wanted and were ready to purchase a few pair of jeans. As we walked up and pulled the door we realized it was locked. We immediately saw the Closed sign posted on the window. Just below the sign it stated that operating hours were until 7pm. The employee was sitting on a chair/​stool inside (probably just hoping we’d go away) and was staring down at her phone and ignored our requests to enter for the remaining 10 minutes until the store was officially closed and she could clock out.»
Levi customer service emailed me back a typical generic response they’d get back to me within 24 hours. Never heard from them. Looks like someone’s falling asleep in customer service too! lol

I found this store on a whim 10÷24÷15 @ 5:00. I was actually in the shopping center looking for something at ON but they did not have what I as looking for. I walk to my car and out the corner of my eye saw this store. I was thinking could this really be an Outlet in the middle of Tustin. I found myself conflicted because I really shouldn’t have been shopping since Im moving and packing up my current clothes. But hey, how can you pass up a potential good deal. I put my cranky 1 year on on my hip and walked in. It was very spacious and roomy. I was helped by an associate who was very accommodating to the fact that my son would not let me go. Try trying on jeans with a one year old and no stroller (oy!) who didn’t have shoes on. The associate worked me in finding a pair of jeans on clearance. I tried on one pair then though hmm should I push my luck and bring my son back into the dressing room?! He sat in the fitting room chair for the most part but was yelling (im sure could be heard throughout the store) I was able to calm him enough to try on a total of 3 pairs of pants. I bought 2 out of the 3. 2 pairs for $ 30. The same associate helped me out. I think it helped that she was so calm and patient.

Nice staff and decent Levi’s offerings. I wish they carried Levi’s Vintage Clothing (LVC)and Levi’s Made & Crafted.

Great place n great help

What’s more American than Jeans, well Levi’s jeans. A staple in the wardrobe woven into all of society is denim. It’s rugged, crisp, comfortable. If I recall correctly the average American owns some dozen pairs. It’s more amazing when that’s all ages from kids to elderly and when is the last time you saw your great grandparents in jeans.
I was actually bewildered by the name dry goods, considering I never differentiated the products Levi’s makes as needing to be classified as dry or non dry. Does that mean they sell non dry goods like a grocery store. Well no, it is an old antiquated term to separate building materials from textiles from food.
Now that that’s settled they really just still sell clothing here. Jeans galore from all their top styles like the 501 and the 501 shrink to fit (a personal favorite due to disproportionately large cycling thighs) to more modern slim straight and straight fit. I generally have to size up to a 36 because although my waist is a 34 my legs don’t fit in the modern 514 and 513. I actually can get into a 38 in the 511, but it’s a shame I have to tailor a lot of my clothing in that regard so I go with 36’s and a belt. You can get away with a classier style, but their non jeans clothing is really casual, not to be considered work clothing like Dickies or Pendleton I really like their jean jackets and their flannel is super comfortable.
The service is pretty good, but they are a slave to their inventory. If you’re looking for a common size in a modern fit or color go to the outlets in Orange, but for odds and end sizes I like coming here, you can find some better deals, perhaps not as many of them as Orange, but you also don’t get the crowds.

Always terrific service when I come in. The staff is very friendly and knowledgeable. They always have great sales.

Bought a shirt in November for a Christmas present. After opening it my son saw that it had spots on it so I tried to clean it. The spots would not come out so I tried to return it as an even exchange with receipt. They would not take it back, because it did not have the tags on it. I will not shop here anymore — go to a department store or a more reputable retailer with a real return policy. Customer service is a zero at Levi’s Dry Goods.

Yes, a clothing store. I love LEVI’S jeans, but this particular store didn’t have a wide selection unfortunately, although the service is OK but when employees smother you to the point where you feel uncomfortable, (unlike «Levi’s jeans» that happen to be comfortable) its overwhelming I simply asked for the mens section and every 2 minutes I get bombarded by all these employees there where only 3 customers including myself and 11 employees working. I finaly found a pair that fit just right, bought them cause the sale.

It may be named dry goods, but this store is a Levi’s boutique experience.
The customer service was great. He picked three choices in my size off the wall in about 90 seconds, I chose the darkest blue 501’s and then I looked at the price and said, «These sell at the outlet mall for a lot less.» Then, explaining that there was a coupon for people who signed up to their newsletter to get $ 20 off, gave me the same discount after asking if I live in Tustin. Nice! That discount runs through the end of June. Just ask.

The service and selection were awesome, and the store design and shopping experience were amazing! I went for Curve I.D. jeans which i originally tried from South Coast Macy’s. But now I’ll never go back to Macy’s for jeans. It’s a mess there with sizes and the different styles (curve ID, 553, etc.) all mixed together because of how customers tear through the piles and racks. At this Levi’s all the denim was laid out by fit and color. If you wanted to shop skinny jeans, you could see right there on the table the full unfolded jean of each of the washes available in skinny. Then, like ordering from a menu, I could point to which ones i liked and the staff would grab the size i needed. No more tearing at stacks of folded denim scouring for my size or staring at giant walls full of denim shelving wondering how the heck i’m going to find what i want. They do it all for you with a smile. They have plenty of info on describing how the styles and sizings differ between denim and are generally very helpful. Ended up buying 2 pairs totalling $ 100 (one was on clearance). I love that I leave feeling like I got quality, well-​designed denim from a company that knows what they’re doing, and that i didn’t spend a fortune.
Too bad it seems they are suffering from the location. It wasn’t difficult to get to or find but the Tustin Marketplace seems so big and spread out, leaving clusters of shops that might do well near one another, like in a mall, oddly far apart. The roomy store had only a couple of customers in there and the parking lot had just a handful of cars. I really didn’t even know the store existed there til I needed to return something. Maybe they need more advertising that they are there.

Great service at this store! It looks like they have their grand opening issues worked out!
Even with the great service, though, it’s hard to find the right pair even though their sizing tends to fit me well. The same style and color of jean can fit differently — go figure. Plus, they can vary in terms of finishing. Some jeans have a white tag; whereas others have red. Plus, sometimes they’re sewn on backwards or upside down. I’m not buying a new pair with a tag that is not sewn on properly, even if I did spend an hour trying various pairs on to find one that fits like I know they can!
What’s more confusing is if you shop at the store in Irvine or the outlet at the Block. They all have different styles and washes. Irvine has mostly what the website has (newer styles); this store has mostly its own (with some Curve ID) even though they say they’re a cross between Irvine and the outlet; and then the outlet has even more (553s, etc.). Then Macy’s, Kohl’s, etc., have even more.
I give extra credit to the staff, who patiently walk you through all of these differences! Levi’s, you almost lost me. But your helpful staff brought me back!

They have those Curve I.D. jeans in all sizes. Also have the «Denim Bar», which they claim allows you to pull up a stool and take your time while deciding on the style of jeans you want. It was nice to see the styles lined up flat on the bar so you could compare what the cuts look like. So much easier than trying to decipher these silly names and numbers (550 tapered straight, or whatever).
They just opened day before yesterday and still haven’t worked out all the kinks of training staff just yet. For instance, when asked whether or not you have a restroom, do you a) say yes and direct customers to the stock room; b) accost said customers as they enter aforementioned stock room; or c) confusingly, both; then proceed to debate in front of the customer what your policy on restroom use should be? Awkward. Anyway, that’s something they’ll work out soon, I’m sure.
Service otherwise was overwhelmingly friendly. Got asked no less than 5 times from the door to the back of the store if I needed any help. Also had put jeans on hold the day prior and they were still on hold next day.
They are running a special too — spend $ 150 get $ 50 off; spend $ 200 get $ 100 off, or something crazy like that.
By the way, I always get lost in this maze of strip malls. So, Levi’s is near Dick’s Sporting Goods and Justice for Girls.