Dick’s Sporting Goods

horrible customer service. walked around the whole store with an employee to find another employee to look for an item. don’t understand why the employee just didn’t send someone over to where I needed help. one of the employees said they had the item and another said they did not. ok? went to Sports Authority after, got help, found my item that they didn’t have in stock but they were kind enough to call and find it for me and made sure that the store had it!

Horrible non-​existent service. Stood in the exercise equip area for 10 min with no help. Walked around half the store and couldn’t even find one employee?
This was on a Sunday at 4:21pm.
Sports Authority will get my business.

Matt in baseball apparel helped me over the phone and had all my items waiting for me. Super knowledgeable and helpful. Great customer service.

Just go to fashion island instead. At least they have employees that can actually help.

Customer Service A+, Selection A+ and Customer Appreciation A+++
For a few years, I’ve taken my bikes into Dick’s Sporting Goods for repairs/​service. It doesn’t get any better than this. Walk your bike in, John, the manager will assist you in whatever you needs are; replace an inner tube or purchase a new bike… done, need help in selecting a new bike or revamping your old one… done. Ask for Randy in the cycling department; he’s a wiz at figuring out your bike’s needs. And guess what? If your bike doesn’t need anything, no pressure to buy anything. But, before you leave, you may want to buy half the store just because you’ll appreciate the service and quality they offer. Go now, do not hesitate, Dick’s Sporting Goods… where Quality meets Integrity.

They have a great coupon of $ 20 off of 100 if you need to get if you get us a couple of really good sales but they really need to open more than three registers when they have 12 people in line, and now hire some more people and open the lines

Be aware.
They have the worst return policy.
Their policy is that once you open an item, you CANNOT return it.

Per two emails from corporate, it’s their policy to DOUBLE TAX physical gift cards. You get taxed when you buy the gift card and the recipient gets taxed again when they use it. They claim this is the «law.» Seriously? Show me where it says this in the IRS tax code, because none of the other retailers do this… Are they breaking the law?! smh
I guess they don’t call you dicks for nothing! =P

I came to this Dick’s for the first time not long ago since it’s changed from Chick’s and there was always a bit of sentiment in Chick’s. It’s just what I grew up with, so when it turned into Dick’s, I had a bit of resentment and never really got around to coming back.
But after the wound closed a bit, I gathered myself and came in, and wow, have I been missing out!
I love that this store is so organized, all sections are clearly marked and designated, but you don’t feel like you’re walking in a grid. The flow of the store is cohesive, and even better, well kept!
The stock at this particular location is extremely comprehensive, and you’re likely to find what you need or want at a very reasonable price. My favorite spots are their apparel sections, which stock really great product and selection, and I like their weight lifting section. (Not quite sure how to word it?) I was able to find some lifting gloves that I could not find elsewhere.
Finally, their customer service is exactly what I want. I don’t like people following me around, attempting to cater to my every whim. I appreciate customer service that is genuine, honest and accommodating. This was perfect.
I came in with a return with a receipt and it was handled within minutes, and the sales associate even remembered me and made me feel comfortable with the return.

For me it’s all about golf — Dick’s continues to advertise very heavily on Golf Channel and during network televised professional golf tournaments as the national #1 golf retailer.
About a year ago, Dick’s, at the corporate level, changed its strategy and removed its PGA Pros from their stores. Since then their golf support and customer service has gone directly south.
Rarely is there anyone in the golf area of the sport available to help you. When you finally ask, any associate from any department comes over, knowing nothing about golf.
Today I walked in to purchase a new driver. I asked to hit one in their practice area. The guy turned on the lights and said «go ahead». Did not set up the GPS to track my swings. I asked him to, he fiddled with it for 10 seconds, then said «should be good now» and walked away. It was still not working. He came back a few minutes later and asked «is it working now?». I said «Nope». He just walked away again.
Since I had a Dick’s gift card, I bought a driver anyway. He handed it to me & said, «OK here you go, anything else?» I had to ask him for the head cover which anyone knows comes with the club complimentary. Clueless.
No support, no customer service, no golf expertise, and pretty much obvious they don’t really care about you. Too bad — I’d been a loyal customer & had purchased my last 4 sets of clubs there.
Back to Roger Dunn’s.

Every time I come here and look for hats they are always a mess and never organized it never fails and everytime I tell a worker and they just look irritated and say sorry, when it was Chick’s it was always organized and on point they were on deck with almost every hat now it’s a complete mess and a crappy selection.

I visited Dick’s Sporting Goods for two reasons. One: to checkout the weights because I wasn’t able to utilize my 10 lb kettlebell while I was rehabilitating a broken wrist; and Two: I wanted to check out their workout wear for women. I found both to be overpriced so didn’t end up purchase a thing. That’s A-​OK, they had both in stock and the clothing was super cute, just overpriced for my taste. Three stars.

If you already know what you’re looking for Dick’s offers a pretty good shopping experience. Its layout is much better than Sports Authority (on the other side of the Market Place), has way better lighting, and their prices are fair. I’ve purchased soccer gear, a mouthguard, knee braces, etc. without any problems. It’s also very easy to order online and then return things to the store. If you’re looking for workers with in-​depth knowledge on equipment you might want to go elsewhere as it can be difficult to find anyone working other than in the cash register area.
TIP: If you’re not sure what shoes to buy and can get free shipping, order a whole bunch of styles in various sizes, try them on at home, and return the ones that don’t fit/​you don’t want. Easy peasy.

I dropped into Dick’s to purchase a few things — an Adidas duffel bag, a pair of basketball shoes, and a pair of sandals. I had just left Famous Footwear after having a somewhat bad experience, and can say that Dick’s didn’t do any better. I walked around for around 10 minutes, and I couldn’t find a single associate anywhere. I saw one (named Jon) who was the only person that I could see helping anyone, and waited for him to finish with his customer. He was very polite and nice, and I asked him about Dick’s pricematch policy. He said that they don’t match Amazon (which I expected), but that they do match other sports stores (that have an actual store). So I checked online, and the duffel I wanted to purchase was $ 15 cheaper at Champs Sports. I asked him if they could pricematch, and he asked whoever he had to ask (on his walkie-​talkie thing) and the person on the other end said no.
I just looked up Dick’s policy, and they absolutely SHOULD pricematch Champs, because they are a local competitor (which is what they claim to match). This is my second bad experience here. A few months ago I came in to exchange my Fitbit because it was having some problems — it was dying within 24 hours of use (even though it should last a week). The associate gave me a tough time trying to exchange and said that I couldn’t do it because I had «activated» it. Of course I had activated it. How else would I have known that there is a problem with it?
So what did I do on this occasion? Walked out and purchased the Duffel bag on Amazon and just kept the sandals I bought from Famous Footwear. As for the basketball shoes, Foot Locker or Sports Authority will be getting my business instead.

People this is America we don’t do customer service anymore or handholding. This is not Nordstroms, get over it. If you are looking for team sports baseball, basketball, hockey soccer etc. etc. this place is the mecca. If you are looking for bikes and outdoor sports of that nature go to a specialty store this is not your place.
I probably had 4 customer service people pass by me and not say hi, actually 1 guy looked at me like I was in his way lol. You are not going to get any help here but as far as it being an incredibly awesome store with everything you need in the sports category you will love dicks.

Wow, called in and was put on hold 4 times. Every couple of minutes the phone would ring and I would get back to the original person who put me on hold. All I wanted to know was if a hiking daypack was in stock!!!
When I finally got through, the person said he had no idea what I was talking about, or what the product I was looking for is.

I totally agree with some of the other people who gave this place a review. WORST CUSTOMER SERVICE EVER! I was looking for new training shoes and for 10 mins not one employee walked by. When someone finally did, he was very lazy and barely answered my questions with short, informative answers. I then went to the work out clothes section, and again I didn’t see any employees who could help me find a size. After I went to the cashier and they were so unfriendly! No one asked me if I found everything okay or anything! And the guys who work in the golf section just stand around talking. I was highly annoyed!
Most of the employees seem like there college students being forced to work there. I think this location has a good selection of some items, but pleaseeeee change your staff or I’ll never come back!

I placed an order online here for two seats, that are made for bleacher sitting. with backs on them. I placed the order for in store pickup. I received an email stating my order was in process, then another when it was ready — and I received them both pretty quickly.
The chairs are for the most part good, after about an hour they arent the most comfortable things, however it is better than nothing on concrete step type stadium seating at a high school football game.
I was a bit bummed at the small selection in the store of San Diego Chargers clothing, in womens. I am looking for a tank top, and havent been able to really find one anywhere.
The service was friendly in store, and the entire process of my order went smoothly.

Not a great rewards program. $ 10 back every $ 300 you spend? YIKES!
Well, given that Dick’s is priced higher than many other sporting goods stores, I guess it’s easy to spend $ 300 there.
What I did like: they had some Brooks running shirts on sale for less than $ 20. That was a nice find. Two racks of ladies clearance items (one with shirts that had a decent selection, and one with a mix of other stuff, including shorts, swimsuits, etc.)

Selection sucks period!
The selection blows, especially on outdoors stuff. A tiny section for hiking shoes, I couldn’t find any outdoors hats other than some lame Quicksilver ones. This is the same thing I experienced at the only other Dick’s I’ve been to. Both locations suck when it comes to getting some help. Sometimes I feel like the workers purposely avoid the customers, especially at the bike department!
I guess this place might be good for finding team sports stuff, but for anything outdoors it would behoove you to go to REI located nearby at the Tustin Marketplace.