Estrella Apartments

Dirty, run down, ghetto, and noisy. The corporate management team is HORRENDOUS. The onsite manager, Leana, is amazing. She’s super helpful, nice, and willing to work with you. The other woman, from corporate, she’s just awful. Rude, inconsiderate, and downright snobby. I don’t know what the hell she’s got to be snobby about, you’re a friggin’ slumlord.
The apartments are smallish, REALLY poorly ventilated, heaven help you if you have an upstairs unit with a lot of sun, it’s going to be a looong hot summer. The wall mounted AC units are a joke, and most of the complex smells like the stench of corner and patio dog piss.
The train is really loud at night, the neighborhood kids are constantly running around screaming, and I swear, none of the Mexican families have bed times for their infants. Screaming all hours of the night. I like to turn off my horror movies when I go to bed.
The upgrades were performed by the lowest bidder, that much is apparent on their «renovations.» The worst part? The prices! For what they want here for a 2 bedroom, you could live in Huntington Beach, instead of the armpit of Tustin, and let’s not kid ourselves, the address says Tustin, but this place is Santa Ana.

It’s a great apartment. What you see on the outside is not how you would picture the inside. But… the new management is awful. Very very rude and talks down to tenants, that’s when they rarely are in the office. They make up there own hours and your lucky if they ever answer the phone. Makes it hard to pay your rent if there’s nobody there to take it. People will be waiting outside their office wondering where they are. The office hours clearly are a joke. Just like the team that works there. I would change the guy with the girl name. He sucks.

Our lease is up in 6 months and that makes me very happy. The management company said that we can renew our lease and our new price per month was going to go up $ 200! Apparently the new management company is not located anywhere near Southern California so they are getting their prices based on the zip code. This might be a Tustin zip code but the location is definitely more Santa Ana. They are trying to charge Irvine Company prices for this place! This place does not even almost come close to an Irvine Company complex!

We had a new management company take over the beginning of the year and it’s been horrible since. The office is very unorganized, they even lost our rent check twice! It is really hard to reach them in the office since they are busy or never there. They tell tenants to put their rent checks in an envelope and slide under the door but then they lose them!!! We have had to take time out of our day to run down to the office, wait until they are available, and show them our copy of our rent check!
KIDS — The kids in the complex are like a pack of wild wolves. they really are! They run around in herds, ride bikes and skateboards all over, scream, yell, make a mess, run through the hallways, liter and break all the lamps in the complex. At all hours. Recently they have been climbing the trees in the complex trying to look into peoples windows. I had to tell a boy to get out of the tree from my bedroom window and we live on the second floor!!! We have complained about this to the management and nothing has happened to fix it.
SECURITY — There is NO onsite security! The security they offer is a joke. We have seen the security guard many times just sitting in her car on her cellphone, or walking around the complex with her face in her phone.
PARKING — Is non existent! With a one bedroom you are given one spot so we have to pay a monthly fee to get another one for both our cars. The liquor store across the street lets you park there overnight for $ 5 but it doesn’t seem like the safest bet. There is never any street parking unless you park your car there in the morning and never ever move it. Having visitors over is definitely a problem! Plus, the automatic gates are usually broken, and now someone ran over the regular hinged gate by the office parking. People are always driving way too fast around the parking area, and you have to really watch out for it or get hit. When did this place become Fury Road?
COMPLEX — The complex itself used to actually be nice but the last few months have been going downhill. There is a lot of trash and some graffiti around the complex. It’s definitely not a gated complex since the gates are always broken. The management provides doggy poop bags (very pet friendly) and you don’t have to leave the complex to walk your dog, there is grass everywhere. Only bad part, there are a lot of kids on scooters and skateboards so walking your dog could be an issue. In the courtyard middle area of the complex there are gas grills available.
FITNESS ROOM — Very small and smelly room with no ventilation. 4 machines there and 2 of them work.
LAUNDRY ROOMS — Not great. Machines are old and really dirty and laundry rooms are not well lit and super sketchy.
POOL — It’s nice looking but we have never been able to use it. Once the warmer months arrive so do all the tenants, their friends, family and children. Lots and lots of children, it gets packed! My husband and I would just drive down the 55 freeway to the beach.
ROACHES — Honestly, and yes I am being completely honest, we haven’t had a problem at all with bugs of any kind! Throughout the time we have lived here we have had maybe 4 roaches in our house. They were small and probably not even a roach, and they came from the sink area in the kitchen. Haven’t seen another one in over 6 months.
HALLWAYS — Are disgusting! They are often filled with trash and trails of sticky nastiness that have dried up. They also always smell like pot because all the neighbors smoke. The old management company used to have a guy sweep and mop once or twice a month and the hallways used to smell like pine sol. (This was back in December 2014) They’ve mopped our hallway once since January. Once.
WATER BILL — Is SHARED THROUGHOUT THE BUILDING! Yes, you heard me correctly. So if my neighbor has 2 adults and 4 kids in their one bedroom (like most do), that means everyone shares the bill. Which sucks for us because we only have 2 adults and an infant. Our water bill is usually $ 30-​$ 35 per month and that’s more than most homes!
PET RENT — Used to be $ 25 per pet/​month, now they changed it to $ 50 per pet/​month
If you want a basic place to live, don’t live here because it is way too pricey for what you get. Use the link I provided above and you can see luxury apartments for the same price!

WARNING! DO NOT MOVE HERE!
Where do I even start? I will list the reasons why you should NOT move here and then you can make up your own mind.
1. PLUMBING. This place should be condemned. Almost every day a plumber is called out because there has been a major plumbing issue somewhere in the complex. I have personally experienced this many times.
2. COCKROACHES. I know what you’re thinking, but no. I’m not a dirty person. I’m actually super clean! No matter what I do, there are always cockroaches. The whole complex has an infestation problem. You will see them in the laundry rooms and all over the complex. It’s disgusting.
3. KIDS. I usually love kids. The kids here are out of control. They leave garbage everywhere. There’s no supervision. They are always screaming outside of my apartment. They scrape the paint off the walls in the walk ways and also write curse words on the walls as well!
4. MANAGEMENT. Don’t be fooled by the act they put on when you initially come tour the complex. They’re super unprofessional. They post notices that they need to enter your apartment, only to not show up and then randomly show up out of the blue three days later. It isn’t legal and it’s not right. In the last two months, they have entered my apartment FOUR times. When the maintenance staff needs to enter, they let themselves in. This has happened to me THREE times. One time I wasn’t even dressed. If I was a woman, I wouldn’t feel comfortable even living here! I know I don’t feel comfortable living here and I’m a dude.
5. PARKING. There is zero visitor parking. They give you one parking spot. If you want another spot, forget it. It won’t happen. The only other option is to park your other vehicle across the street at the mini mart. You have to pay by the night and your car isn’t safe. The neighborhood isn’t the best. I personally wouldn’t park my car over there.
6. NO GATED COMMUNITY. They will tell you this is a gated community. There are two gates and one of them is ALWAYS broken. It completely defeats the purpose of having gates at all.
7. LAUNDRY. They will tell you that the laundry facilities are nice and easy to use. How ’bout no! The washing machines smell like mold and they are never available. Some families will wash a months worth of laundry in one day. It is absolutely disgusting.
8. HEATING AND AIR CONDITIONING. My heater doesn’t work at all. My air conditioner might as well not work. It is not central air and the one in my apartment is ancient. I really struggled through the hot summer months.
I’m sure there’s more to complain about, but you get the picture! I can honestly say that there isn’t ONE positive thing about this place. Do not move here. I can’t wait until my lease is up and I can move far away from this place. I’m even considering breaking my lease. Don’t fall for the cheap rent trap like me!

DO NOT MOVE HERE! The review below mentions Heather the manager, well she is no longer there. The new management is horrendous. They don’t care about their tenants at all.
COCKROACHES BY THE HUNDREDS! When I get home at night, I turn on the lights and see at least 20 scatter for cover. We are extremely clean people and clean out cupboards every few weeks. They had Terminex come treat the apartment over 15 times and still didn’t take care of the issue.
It states gated community, but the gate is always broken. Currently it has been broken for at least 3 weeks.
PARKING is absolutely the worst. They tow you even if you are in your spot or a spot they allowed you to use. Also, there is zero street parking.
I put in multiple work orders over 2 moths ago, and it has still yet to be done or even acknowledged.
I WOULD NOT LIVE HERE IF I WAS PAID TO. Currently breaking my lease, because all of the cockroaches are causing health issues.

There are many cockroaches and night out in the hallways has 3 years so this but what I don’t like is the bad mood of the manager Assistant

We moved here in march. It has been great the bedrooms are huge and they are pet friendly! Heather the manager is super friendly and very helpful. We are very happy with our choice of moving here. We also love the new school that our children go too and its a five minute walk from the apartments! We plan on staying here for awhile :)