Alders Apartments

I’m a current resident that recently moved from Hawaii and so far I’m enjoying my experience here at the apartment. I meet with Julie on several occasions prior to renting and she made my experience really great. I’m currently in a 2^nd floor one bedroom unit and it’s quite adequate for a single person. I haven’t seen any roaches yet however, there are lots of trees and shrubs where they may be hiding and may pose a problem for 1^st floor units. So far I like the place and haven’t had any real or serious problems.
The only downside I feel with my unit is I’m neighboring another complex not related to the alders apartments and the people who live there love to honk their horns in the morning for some reason.
So far so good!

My hubby and I moved here and were shown a 2 bedroom unit by Nery who advised it was available. We signed the lease then when we went to pick up the keys, it was to a totally different unit which was NOT anywhere in the condition as the apartment we signed up for. It was on the first floor, dirty and infested with cockroaches and the «back patio/​yard» had broken concrete, trash, and dying plants in the ground.
The neighbor’s also fence went beyond his little «yard» and enabled him to actually stand in front of and look into our 2^nd bedroom window!!! Thankfully they were not creepy people. This was never fixed while we were there.
There were even small cockroaches in the cupboards, dead on the kitchen counter and elsewhere. Over the course of the 8 months we were there, our car was towed, a guest car towed, and a rental car towed. (Beware, they have a suspicious arrangement with a towing company that comes in trawling for cars to tow.) We complained numerous times to Nery, the «office manager» to no avail. Also, when we lived there, most of the neighbors were recent immigrants from Mexico and we heard mariachi music at all hours. My husband and I used to laugh about it then it became downright annoying. Forget making noise complaints. Nery was just happy to have the units filled. We were also in the unit across from the community hall. This was no picnic either. We witnessed more quinceañeras parties than we care to remember and the guests to these parties, some drunk, would congregate near our door, not to mention the noise and lack of privacy.
We also had people constantly knocking on our door trying to sell us fruit, tamales, etc. It reminded me of a tenement. Constant smell of cooking food, kids running around, loud music. The guy they hired to do maintenance was nice and did his best but he just didn’t have the skills for the job. He came to fix the broken concrete drain in our little «backyard» and though it looked good after he repaired it, it wasn’t properly graded so water collected there never drained. Yeech!
When we finally moved out, we spent 3 days cleaning the place. (That’s just how I was raised!) Imagine my surprise to find out that not only did they charge us for cleaning, but also to replace the carpet!!! We complained in writing and eventually got some money back but this place was a total joke. Do NOT rent here. Later when we moved back to San Francisco, we got a notice that the Alder Apartments and Nery were sued in a class action. The basis of the suit was their pattern and practice of abusing the security deposit. I imagine since many of the people living there were immigrants, they wouldn’t know their rights so the Alder apartments made out like bandits.
Do NOT rent here if you have a choice. This place is the bizarro world! Do NOT rent here!

This place is in a nice location and pretty grounds. Now after saying that, I had a lot of problems. Starting with the damage their gate did to my car when it malfunctioned (which I was never compensated for) to giant water bugs, mice, the A/​C that went out in 100 degree weather and did not get fixed for 3 days and a leaky roof that took 5 months to fix (and only because they put a new roof on anyway). All of this I blame on the management co. L’Abri. Although the on site people were not much better. I would not rent at any apartment that was managed by them again EVER.

I will have to agree with the other two reviews here. Worst apt ever. Roaches (the big ones) everywhere. There is never any parking. Towing is literally a side business for the apt. My car has been towed once and guests twice. Worst, the office is never opened (office lady always leaves early). For example, Today the electricity in the building died at 2:50PM and she is no where to be found!!! Take our advice and don’t live here.

This place is not the best but for being In the margin of Tustin & Santa Ana it’s alright. It is a good starting point apartment but not for long term.
–Parking sucks!!!
–Place is over crowded
–Visitors have to be enrolled on a safe list if not they get towed.
— Fairly clean.
–Maintenance tries to keep the place clean on daily basis.
— They recently fumigated the place because they neighbor had a plumbing and roach issue and was spreading.
Gross.
–Staff is very straightforward. If they don’t like you they will not hesitate to demonstrate it.
Also you need a control for the gate to go in or to go out. So every time your visitor goes in or leaves you will need to open the gate for them. Very badgering but good exercise.
Can’t wait till my lease is up so I can move to Irvine.

The women at the front dest is horrible. She towed several cars on christmas eve when people where being with their families. She is very unpleasant and not helpful. Most of the time she is never there and you will not be able to get service. The grounds are usually dirty and i often see roaches and vermin. Do not rent here the price is not worth living in a place like this.

If there was a ZERO star rating then this fine establishment would receive it. I signed a1 year lease agreement and it was the worst place I’ve ever lived.
The women at the front desk are liars and crass. They have some deal where if you get your car towed they get a percentage of it (South Side Towing) I know this because my car was towed 3 times with my parking permit inside and they played stupid. $ 250 each time. I cannot tell you all of the horrors of this place! And how super racist and sexist the front desk women and their pervy lurking Mexican gardener/​grounds keeper is. To top it off I knew my Hispanic neighbors that trashed their apt. on purpose and got a full deposit back. My apt was spotless and they charged every little detail and returned $ 21. I will assume it’s because I’m Caucasian. Just remember if you go there, these people will smile at your face and the property appears decent but if you sign a contact be prepared for the horrors that will prevail.