Enterprise Rent-A-Car

Enterprise Car Rental on Edinger in Tustin, Ca continues to provide THE BEST service in the industry. Everytime I use them I consistently get exemplary customer service. All employees are exceptional ! The manager runs a great team! George went above and beyond to solve every problem without a hitch for me during my most recent rental. I look forward to my need to. Frequently rent a car while in Orange County. This is not only THE BEST place in OC… it is THE BEST anywhere Ive found in my travels for the last 10 years. Thank you for giving me faith in good customer service again!

So surprised at some of these negative reviews. This Enterprise on Edinger Ave. could not be better! The customer service here is awesome! They will go out of their way to make sure you have what you want. The entire staff here is as pleasant and professional as they come !! My husband and I always leave this place smiling and happy! These people are rock stars and have our business forever! Thank you sooo much to Taylor and Sarah and Erica and Ryan and Garik and Nick!

I was in an accident (someone rear ended me on the highway) and everything about the situation has been horrible EXCEPT Garrett at this Enterprise. He went to bat for me with my insurance and he has gone out of his way for me. He even stayed a little late on a Saturday to get a different car to me. They are lucky to have him.

Fuck this place, they screwed me an extra day even though I turned in the car first thing in the freaking morning. This is absurd and stupid. I’m never using this place again.
Oh and the car they gave me, looked like it was rinsed with sexual fluids. Stains on all the seats, it was gross.

Monday morning, I have been waiting 20 minutes after checking in and still haven’t gotten my car. The phone is ringing off the hook, there are 15+ in the waiting room and one, lone employee trying to handle all of it. The first of the patron’s is starting to lose his cool.
Employee is exceptionally patient and friendly. I just hope she makes it through the day without storming out like I probably would.

Good service.
Staff is very helpful and cooperative.
Always busy.
But need to increase number of employees. There is moatly just one employee for at the computer for rental cars all others employees are busy dropping off people to their locations or assigning people the rental cars.
Seriously need to increase number of staff.
Existing staff is really good. But they need to recruit more employees as this place is always busy.
Most important suggestion: increase number of employees for best quality of service and to decrease customer waiting time.

This is my go-​to location for rental cars, typically. I very rarely have any issues here, and this time was no different, despite the fact i only needed the car for 4 hours, I was even offered an upgrade, but I declined it. I don’t know about anyone else, but having more liability on a higher priced vehicle is not something I need or want to deal with, especially when renting a vehicle.
Anyhow, I wanted to write this short and quick review, because all the ladies who helped me on friday 10÷9÷15 were all so great, so I wanted to give them accolades for their flexibility, openness, great customer service and generosity!

I really can’t believe how poorly run this location is. Myself and another ‘fortunate’ customer were picked up from the same body shop by Enterprise and brought here. The other guy filled out his paperwork at the body shop and brought it with him, I did not, more on that later…
The girl drove us over and went inside with us and said something along the lines of «Ok, we’ll get you out of here shortly, just need to get the cars washed» and disappeared.
I counted 16 people ahead of us, already there waiting. Unfortunately there’s no way to line up, so it was just a jumble of people standing, sitting, wandering around because their waiting area is so awful. After about 15 minutes, I realized that the girl who drove us over wasn’t going to help us, so we need to help ourselves.
Again, there were 16 people ahead of us. And just about every conversation went as follows:
«I need a rental, my insurance is covering it» –customer
«Do you have a reservation number?» –Enterprise
«No… my insurance said I was good to go and to come here.» –Customer
«Insurance? What? Huh? Ummmm, I can rent a car to you, but I don’t know anything about any insurance. You’re going to have to pay yourself. Insurance? What’s that!!!» –Enterprise
Isn’t about 90% of their business through insurance?
Finally the guy I shared a ride with to the location, was up. «I filled out rental paperwork at the body shop…» «You need to fill out Enterprise paperwork, not stuff at the body shop.» –Interrupted by Enterprise. About halfway through the poor guy doing his paperwork AGAIN, our girl finally reappears «Oh, he already did his paperwork!» To which the other person helping him responds «You should have told me you started your paperwork!» It was like playing «who’s on first.»
By now I’ve been here about 30 – 40 minutes. And they are still just as ineffecient and slow. The people doing paperwork are also washing cars and everyone’s running in circles. A customer even asked if they were extra busy, Enterprise just responded «Oh, it’s always like this.» What a cluster! No one thinks this is a complete mess and wants to do it better?
I finally got up there and got my car, of course the girl tries to do a hard sell on their supplemental insurance (in the parking lot) to which I declined. She says «Oh, ok, we’ll just sign you up for the basic!» What part of ‘no’ did you not understand?
I then explained I just needed the car to basically drive home and then back again when my car was ready at the shop. She responded «Why did you even come here?» You know what? Great question and great endorsement!
I had the ‘pleasure’ of driving a Ford Focus. I’m 6 feet tall, my head hit the roof the entire time.
Again, to reiterate the Enterprise employee’s own ringing endorsement: Why would anyone come here?

I used the Tustin location and their staff was professional and efficient; especially Collen who both picked me up and dropped me off at the body shop. After Collen picked me up, I dropped my cell phone while getting out of the car. It landed under another car and Collen was kind enough to retrieve it so I wouldn’t get my pants dirty. My rental car was an Altima, it was clean and drove great. I needed extra rental days as the body shop underestimated the repair time. Lauren was very helpful when I called Enterprise to discuss the additional rental days I would need. When I returned the car, Collen checked it and retrieved the parking permit I forgot to remove. She then drove me back to the body shop to pick up my car. Thank you Colleen and Lauren for making my car rental a simple, hassle-​free process.

Very helpful and efficient! Sarah is awesome!

Amazing service! I was a real pain to deal with. I had to return my rentals three times due to coverage with my insurance. Each and every time I returned I received excellent service and great attitudes.

I had a bout of bad luck with my car and ended up having to visit this location three times to get a rental. Each time I have come here I have gotten fantastic customer service. I want to mention Taylor in particular who was extremely helpful during my last visit. My car was stolen and totaled while I was away on vacation so I needed to get into a rental fast. Taylor could not have done enough for me. When I walked in she said, «You’re back AGAIN?!» and I sadly replied «Yes.» I would absolutely rent from this location whenever I can, but hopefully I won’t need to anymore!

I reserved a car online from this location because it’s next to my auto repair shop and I had to leave my car to be repaired. I hadn’t checked the reviews, but I would’ve gone here out of necessity anyway.
My reservation time was set for 6:00 pm on a Friday. I didn’t think to check their hours and figured they’d be open later than my reservation time (error on my part for assuming and not verifying). I was running late and didn’t get there until about 6:10. The lights were off and they were getting ready to lock up. I apologized and asked if I could still pick up the car. The first woman who helped me (Ally maybe? She never said her name, I think I overheard it when I went back) was clearly irritated that I was causing her to stay late. She was completely unfriendly and didn’t seem to care about my business. I know how frustrating it can be for people to make you stay late at work, but sometimes there are unavoidable delays!
Lauren took over the process and was very nice and very helpful. She wrapped things up quickly while still being thorough. I didn’t feel pressured to upgrade or spend any extra money. The car itself was nice. When I returned it the next day it was Lauren who helped me again and she was still very nice to work with.
I like that they’re open on Saturdays, however they are only open until noon and your car has to be returned prior to then or you’ll be charged for the extra days.
Overall, a good experience and I’m sure I’ll be renting from them again.

ATTENTION– Don’t EVER use this car rental place. They’re so manipulative, and you literally have to ask them every possible question you can think of, in baby steps. It’s ridiculous. They don’t even tell you everything you need to know when you’re renting their car. Even if they do, they do it in the most manipulating way to try and «cover it up». Seriously, go to another place. All this place cares about is money. Their customer service sucks too. It’s a waste of your money.

I honestly came here because of the convenience of it being close to the auto shop that my car was being repaired at regardless of the reviews. It actually ended up being quite a pleasant experience. The employees were very professional and helpful. Ryan assisted me by taking down my information so that the reservation process would go by a lot quicker.
When I went to pick up my reserved car, I was helped by Mike. The car was not ready yet, and time was short. They didn’t want to make me wait too long and provided a car similar to my reservation and helped me on my way.
I’m also glad that they were open on Saturdays, so I could return the rental and pick up my car on the same day. They even gave me a ride back to the auto shop!
I definitely had a great experience with minimal trouble.

I felt obligated to write a review expressing the ridiculous service I was given both times I contacted this branch.
Last week, it was my second time contacting the branch to setup a car rental and will definitely be my last time. I was calling around to find a local car rental that allows underage drivers (under 25 years of age) and decided to try this place since they were nearby. I called and spoke to an unpleasant girl that answered the phone and asked to make sure that we can rent a car that covers the driver if they were under 25 years old. She said yes but there would be a $ 10/​day additional charge but didn’t have any other choice so we booked it. Drove through traffic to get to the office and came across now 2 unpleasant girls working the front office/​reception area. Both were rude and obviously not in the mood to help anyone out that day. I informed them that I had called about 30 mins prior to setup an appt so they demanded my brothers ID since he was going to be the primary driver. They then asked if he had anything such as a credit car that had his address on it, isn’t that what the government issued state license is for? Also, credit cards don’t have addresses on them so don’t really know where that was going. Anyway, when they had noticed his date of birth they then said that they wouldn’t be able to rent him a vehicle since he is only 20 years old. I then stepped in and reminded her that this was already setup from the 15 minute phone call that took place earlier that day and that they could rent the vehicle out to him but have an «underage fee» that is added per day at $ 10/​day. Then somehow she got even more rude and said in a shitty tone that she didn’t say that and Enterprise can rent to underage drivers but that is only meant for drivers between the ages of 21 – 24. We were fed up at this point so we just walked out, they didn’t apologize or say anything for that matter.
In conclusion, Enterprise as a whole will never have my business again simply due to this and several other mishaps that have taken place almost every time I rent a vehicle from them. There are plenty of other rental car establishments to choose from that are cheaper on top of having good service, no need to mess with Enterprise any longer.

I truly do not like to give this type of rating.
I have rented from this location consistently for over 2 years without issue.
The managers change but they all have been very accommodating up until now.
Allie the new manager is out to prove to the world that she is boss.
We had a car breakdown which cost us 3.5 hours of being on the side of the road. Allie said that it was our fault as we left a light on or something. When it broke down for the second time in one day, the AAA driver told us that the alternator went out.
Well, needless to say… horrible experience.
I would expect much more from an Enterprise Manager.
==the worst part about it, we were 2 miles down the street from the office. Actually on the same street. Could they have not just brought another car down to the location to get the customer on the road?

As of now the entire staff has changed and honestly I use to book my rentals with this location frequently as I travel for work. The new «Branch Manager» it’s a girl, she has the most foul attitude and look on her face, doesn’t know A thing about customer service! I honestly don’t even know how she got to her position! They won’t even give gonna ride home or back to work unless it’s «less than 3 miles» seriously wtf you expect us to walk then??? You guys are idiots!

I felt compelled to write this review for two reasons:
1. I’ve rented a lot of cars from this location over the years (at least 20) and my experiences here have always been top notch. There was an instance where I was disappointed, but it wasn’t Enterprise’s fault (I’ll explain in a minute).
2. I recently came to this location to rent a vehicle and I was in a very melancholy mood since someone close to me had passed away. Yet by the time I left I had a smile on my face from the great service I received from both Brian and Steve.
This location has professional, courteous people working here who want to help you as best as they can. I’ve rented a lot of cars here and they’ve always taken care of me.
This location does not have a detail shop where they can detail the cars, they are only able to wash the exteriors and maybe wipe down the interiors a little bit.
Tip #1: Go to their website and join their Enterprise Plus program if you think you’ll be renting vehicles at least once in awhile, there are benefits to joining that program.
Tip #2: Whenever possible, reserve a vehicle ahead of time; you can do it over the phone or via their website. What I generally do is that I make a reservation online and that has worked out well for me.
Tip #3: You must have a major credit card to use their service; you might be able to use a debit card if you live locally in the area (and can prove it). Bear in mind that if you use a credit card and a renting a vehicle for a short period of time (a day or a weekend) they have to put a $ 300 hold on your card.
If you get approved to use a debit card they will pull $ 300 out of your account and then return the difference when you return the car (if there is one).
I want to give shout outs to the staff here who have always made me feel welcomed here: Brian, Tony, Steve, Ryan, and Hugo and who go out of their way to hook me up with a vehicle when I need one.
Feedback to Enterprise Corporate: I’m not sure if this is logistically possible, but it would be great if you had a real-​time inventory system of your vehicles. There was one instance where I reserved a car online and when I went to pick up the car there were none available.
With a real-​time inventory system it could set up an automated alert so that the customer could be contacted via e-​mail, text, and/​or phone.
The staff explained to me what happened and I understand that this wasn’t their fault, it was just the result of a huge spike in demand and the fact that there were reservations ahead of me. As a business man I understand that, but nonetheless, it was a little disappointing at the time.
The staff offered solutions to help me out, but it ultimately turned out that I didn’t need the vehicle that day. So it worked out. I came in the next day and picked one up.
I don’t give out 5 stars very often, but this Enterprise location deserves it. Anytime I take a long trip out of town, this is the first location I go to.

Everyone here is very friendly and they provide quick and efficient service. I was in and out in a flash both for pick up and return.
I needed a car when mine went into the body shop. The Enterprise staff offered to pick me up at the body shop and to return me to the body shop after the rental. I didn’t need the ride but it was great that they offered this service. My car rental was covered under AAA insurance and Enterprise received most of my information from them prior to my arrival. The rental process was very quick and simple. The rental car was nothing special but at least it was clean and new.
The only negative I can think of is the location. It’s in an oddball business park that has limited access and poor signage. You can’t even see Enterprise from Edinger; it’s located toward the back of the buildings next to Midas.