eaves Tustin

I’ve been living here for the past 4 years, and every time that I’ve requested a service from the maintenance group, I’ve had to follow it up by calling and calling and losing my temper to get anyone to take care of the problem, additionally, when you call in you get the run around telling you that since you put in the request online contact your leasing office to follow up instead of taking care of your problem, why have this number if you are not going to do anything at all, what is the point?!
I’ve been trying to avoid moving due to the time and effort it takes to move every time, but I have had enough, they are good at collecting the rent but not providing the service that they are supposed to.

Stopped by a couple of weeks ago to see if it would be a good fit for me and my husband. Since we wouldn’t be ready until June, Raul didn’t take us seriously. We felt rushed and not cared for. He was talking to his colleague about a different person who signed up and didn’t have regard for the fact we were sitting there. In fact he didn’t even ask us what our names were. He got my husband’s name from his ID.
The layout for the apartments is awesome, but the service was crap. If you don’t want to be seen as a number, don’t go here.
The parking also really sucks. If you have 2 cars, I advise against it.

«Routine Maintenance Inspection». They just checked my rooms, closet, and looked through my patio amongst other things that are listed as «etc.». Didn’t even check my smoke alarms, heating, and air conditioning. Honestly, I think I now know what it feels to be under probation. If they’re as vigilant about protecting against regular theft instances and pest control as they are in enforcing their policies, this would be a better community to live in. Oh yeah, I’ve averaged about 2 giant roaches a month since moving in. They’re about the size of a quarter and unfortunately I’ve missed 2 so far.

I have enjoyed living here so far. There are some obvious negatives (parking, possibly overpriced living expenses, older buildings, etc.), but there are several positives (pet friendly, mostly quiet, close proximity to food/​shopping/​entertainment/​schools/​parks, decent amenities, etc.) This particular high-​rating rating, however, is inspired by the apartment complex’s maintenance crew. Eddie Mejia and the rest of the maintenance staff are very friendly, competent, and responsive. Whenever we have had an issue in our apartment, maintenance has provided service in a very professional, efficient, and effective manner.

If anybody from organization would have cared about anything when i called couple times to talk to a representative they wouldn’t be so impolite and rude, so please don’t be cheap in writting couple lines in order to show your care. If you guys gave a damn you had my mobile and email adress and could have heard my side of story

firstly the Cons:
******No internet access into my home very very very disappointing, frustrating, irritating, unhappy, sad******
1. the car pots are not a secure place to keep stuff even though you lock it.
2. Guest parking is very very bad. Very difficult to find a vacant spot during weekends.
3. the apartment I leased doesn’t have internet wiring. Time Warner is the only ISP in that area and they are taking nearly 2 weeks to figure out the root cause of this issue. this is really frustrating no internet means no life
4. be ready to welcome few lizards into the balcony/​patio if you are in 1^st floor
5. water leakage from the kitchen sink
6.Internal furnishings quality is avg particularly if you are moving from Irvine Rental properties to Eaves
pros:
1. affordable pricing and large 1BHK floor plans
2. very close to Tustin market place and few other shopping malls and Indian stores
3. easy connectivity to I5

I would give this place ZERO stars if I could. Please avoid moving in here! Here are my reasons why:
1. The apartment is either freezing or too hot. The only room in the apartment that you can control is the living room because of the AC/​Heater.
2. Parking sucks. If you invite people over, good luck trying to find parking for them.
3. Parking again. They never monitor the 20 min parking areas or temp parking. People are able to leave their cars their all day without getting towed. It’s annoying when you actually just need the parking spot for a couple minutes.
4. The grass is not safe! People are not picking up their dog s***! We have kids who like to run outside, and we can’t let them because we’re afraid of what they might step on.
5. The water bill is ridiculously expensive because apparently you pay for everyone else’s water in your unit. It would have been nice to know that before moving in. No matter how much water we try to conserve, it doesn’t matter because our bill remains the same.
6. The water pipes drive us crazy! Especially at night when you’re trying to sleep! Every time the toilet get flushed upstairs or the water from the sink runs, or the shower is on, we hear the water perfectly clear.
7. The electricity bill is ridiculously expensive. We are hardly home and yet the bill is so much! I’m not sure what goes on in the apartment while we’re not home. Or could it be that we are paying for everyone’s else’s bill in our unit! BS!
8. When we moved in, not everything was thoroughly cleaned. There’s was dust built up on top of the shower, including old used razor covers. Gross! The blinds in the rooms were dusty, and needed to get replaced by new ones. They were too lazy or too cheap to do so. Our washer was throwing out large black chucks of what looked like mold. We called maintenance several times to clean out the pipes and they tried blaming it on us.
9. The walls are paper thin! I repeat, paper thin. You hear everything! Also, if you plan on hanging stuff on the walls, good luck getting whatever it is to hold.
10. It’s convenient to have a washer, but not one that takes an hour to wash even a small load. That’s probably where they get you with the water bill!
11. This place is over priced! Period!

I love this Apartment exactly what we were told when signing lease. All updated and new! Maintenance is amazing and when I say amazing I mean it. My toilet needed to be replaced and I got it by the next couple days. Anytime you make a request they call you same day. The gardeners drive me nuts but that’s not the apartments fault they blow a bunch of leaves into your patio cause the guys lazy I went out and told him to seriously stop and we’ll just keep his blower by my window at 8:30 am but I took care of all that. I also have horrible people who live «by» me just in case they read this we still live by them so don’t want them figuring out its me. BUT they had the most annoying dog that would bark and bark scream and whine and no I’m not making this bigger then it seemed. I recorded it and took it straight to the office which they said they didn’t know they had a dog so long story short after 2 weeks there is now no more dog. Thank god! And there is only 3 things that are hard about this place #1 summer time roaches EVERYWHERE outside I mean everywhere I thank god do not have them inside but I am very clean and get my apartment sprayed by the apartment and yes they pay for it and they can come every Tuesday and spray inside and outside your apartment so thank you for that. #2 the trash is always over flowing at the apartments they need to have trash come more often or something cause it’s gross. #3 as most apartments parking is terrible I waited 4 months and finally for a paid parking spot for 50.00 a month and I rather do that then even try to find parking. We have a garage also which is amazing yes it’s shared but no biggie. We also have a storage in garage that is huge! Love it. And the best part I love my washer and dryer! Also old town is right around the corner. The big lots right by apartment has some homeless but they don’t bother you. I have never had anything broken into or anything stolen from my patio honestly like it here. Thank you eaves for making me feel at home with my man. Truly a amazing experience!

**FIRST AND FOREMOST: I have seen the managements «responses» to other’s complaints and I’m telling you, DO NOT respond to me AT ALL if you’re going to give me a cookie-​cutter «we’re sorry to hear of you’re frustrations and we care about your experience please call customer service BLAH BLAH BLAH.» I DO NOT want to sit on your call center line to be put on hold to YET AGAIN express my frustrations to ANOTHER person who does NOTHING to actually resolve anything.
The worst place we have lived to date and by FAR the most expensive for the least amount of space. We were in a real pinch or we never would have signed the lease here. We have only been here for about 2 months and it is ATROCIOUS. The parking is an absolute JOKE. We have already been towed twice (in excess of $ 800 worth of expenses) and you can NEVER EVER find a spot. Not even during the day.
Seriously it is a VICIOUS game parking, everyone has extreme road rage and is so concerned with trying to get a spot that they could care less about anyone around them. Not only that, it’s like nobody cares how their parking affects others. People regularly park like JERKS… leaving almost enough for a full car when they are near hydrants or curbs, but never enough for anyone to actually park. Seriously, I see at least enough room for 6 more cars if people would just park correctly…
Oh, and I hope you work EARLY, cus on Tuesdays, guess what, you can’t park ANYWHERE around here after 7 am.
Besides just that, we have seen roaches (2 before we even moved all of our things in) both inside and HUGE ones outside ALL. THE. TIME. This COULD be helped by stepping up the garbage game a bit, seeing as how the trash is overflowing out of all the dumpsters at least every other day. I hope nobody in the office is wondering why there have been coyote sightings lately…
The fact that there’s no fan in the bathroom means we already have mold (and it looks like old mold has just been PAINTED OVER –GROSS!) issues, and every time we take a shower, the smoke alarm goes off. We have had to set up an elaborate fan system just to try to prevent this annoyance from occurring daily. Our tub clogs on the regular (like…every single shower). At first I was putting in maintenance requests online (**which, by the way, is their ONLY redeeming quality– the speed of the maintenance guys, who do a good job), but, what? Am I supposed to have to do one every day? So we just bought some of our own screens/​plugs etc to try to make it work ok.
The kitchen has absolutely NO storage whatsoever. The drawers and cupboards are all strange dimensions, so nothing really fits. I mean, I saw it was a small kitchen before we moved in, but WOAH. Currently we are trying to figure out how to use other file cabinets, shelves, drawers, etc… to make this space even a tiny bit functional.
The walls (and ceilings) are paper thin. You can hear absolutely everything. It’s to the point where we were listening to music at a totally normal volume (low, actually, and already turned down at the neighbor’s request) AT 3 IN THE AFTERNOON… and still got a noise complaint notice. Are you kidding me? I understand being respectful, but we still LIVE here, you know? I refuse to walk on eggshells… especially when we spend more than $ 1700 a month to live here. I get that it is frustrating to hear everything though… kind of like how we can’t sleep past 7am on a weekend because all you can hear are the kids playing and screaming outside, and vacuum cleaners thundering overhead. We would complain about the upstairs neighbor, but she already regularly slams and stomps around, so we don’t want to make it worse.
Our shared garage door is constantly being left open, the parking gate opener never works, the pool is «open until 10pm» but you can’t get in past 9pm. Washer and dryer suck and are so loud and bouncy they shake the foundation, and dishwasher sucks.
…have I missed anything?
Oh, yes, besides the $ 1700 BASE rent for this tiny one bedroom with no closets or storage, everything else you pay separately… electric, water, your internet, etc… so basically, your entire life will be devoted to trying to make enough $ to live in this hole.
Save yourself the time, money, headaches, and hassle. RUN do not walk away.

My wife and I have lived in several different apartments, and you definitely get the bang for your buck here. The apartments are large and more fairly priced than any Irvine Co. Apartment (you’ll pay about $ 300 more for an equivalent apartments with the Irvine Co.) plus lots of storage.
Large deck, clean carpets, and floor board moldings. Nice. Raul is always responsive with our apartment questions and maintenance has always been responsive. Only downside is parking can suck on the street, but we rent Ann additional spot for 50 bucks.

I have lived here for a year and have liked it but within the last 3 months cars and car ports have started to get broken into.
Seems like management doesn’t care– they just send out a newsletter and let us know it is happening but don’t put in cameras or extra security on weeknights to solve the problem.
My car got broken into 2 months ago and I left a voicemail and nobody ever called me back.
Tonight I go out to my car and mine and my neighbor’s carport storage has been broken into.
It sucks to not feel safe in your own home/​community.

Have complained about cockroaches 6+ different times now. Nothing has changed. Same answer every time with absolutely no results. Seriously don’t even bother.
Haven’t even lived here for 30 days and have had cockroach problems three different times and always get a different answer when you try to get a problem solved. Complete bullshit and absolutely unacceptable living conditions. Management staff is not helpful at all. Do yourself a favor and just don’t even bother.

If u value your belongings stay away from this complex! They have storage break-​ins every week during the day and the office refuses to install cameras or increase security patrols. I’ve had my storage robbed twice within 2 weeks. Storages next to mine also get broken into. What a shame since this complex seemed like a good fit in the beginning. Management needs to do something!
Update: I’ve been to the office to discuss these events but nothing changes. They refuse to increase day patrols or setup cameras where robberies happen most. They even removed a blind spot mirror near the maintenance shed at bld. D for no reason. Their excuse for not installing cameras is they do not want to scare future residents away. How about protecting the current residents? When the police tells me this is the only eaves property that has these issues something should be done. I don’t even use my storage anymore.

This place is the worst nightmare! here how my nightmare begin!
–Moving in
I suppose to sign the lease in the morning and pay our deposit on that day, but Nina told me there were a balance in my acct. I only have to pay $ 200 deposit on that day. I insisted and told her I didn’t pay that amount.
–the 1^st month
I noticed the water pressure is very low. I usually take a 15 mins shower but no, raindrops water can’t wash the shampoo on my hair. I called the maintenance over 3 times to tried to fix the problem. Yes, the maintenance team are the nicest people in this complex. They tried their best to solve the pressure and recommend me to get my own shower head which I did. I wasn’t 100% satisfy because the pressure is still low.
–the 2^nd month
They finally realized that wasn’t my deposit, so I was bill the rent plus my rent was over $ 1900, which is ok I knew she made a mistake. How could you not close someone’s acct before the next person move in. If you live here, you have an online acct to pay rent too, so you just go online and pay whatever amount that is shown on there.
At this month, it was the first time I experienced my apartment have no hot water
–the 3^rd month
I went online was going to pay my rent and found I was charge over $ 1900 again. It saids that I haven’t pay my pet deposit, but with a $ 50 late fee. WTF this management need to get it together. I would’ve pay $ 1000 in full the first day, but no everything have to follow that damn system. $ 500 pet deposit understandable, $ 50 late fee wasn’t even my fault. I told them this entire time. After 2 hours on the phone explaining to the east coast what happens in California. They agreed to waive the $ 50.
*There were a day I came home from work, the whole complex was dark. Apparently some accident happened, the electricity was completely out. I went home felt like I live in a 3^rd world, so I light my candle and pack a few things and went to a friend’s house for the night.
*In unit washer and dryer is a trap because of you think you can use it any time then you are wrong! They will send a warning letter to you if you use your washer and dryer between 10pm –8am, why not just rent a apt with 24 hours laundry site with much lower price.

Apartment home is even very old but very big space and calm, nice neighborhood and perfect
maintenance staffs.
but parking space is very dangerous. several times of car damage and lost things after unlock my two cars. and one time of lost number plate. my neighborhood experinced same thing so many times.
I think should set surveillance camera in parking lot. but company didnot do anything and increased leasing rate a lot.

Eaves at tustin is a roach, silverfish rental. Noisy people and no parking. This will be our last year renting here. We rented a 2 bedroom and moved to a 1 bedroom decided to stay one more year. We rented our 2 bedroom in 2014 for $ 1,630 a month then they raised the rent $ 230 dollars more a month in 1 years time.
We left our 2 bedroom after 1 year and just got our deposit back and received 95 dollars back of 500 deposit. That is ridiculous our apartment was not damaged and just needed to be cleaned. We understood we wouldn’t get all of it back but it’s ridiculous they charged us for painting and supplies there was no need to paint. Don’t rent here horrible management never again.

I really love living here! My apartment is spacious, comfortable, and bug-​free! Paying rent and submitting maintenance requests are easy to do (both online). Washer/​dryer and dishwasher are super convenient also. Right near the I-​5, making it easy to get to wherever you need to go. Only con for me personally is the pricing that can go up if you don’t sign a 2 year lease right away (grad school student on a budget), but I definitely recommend moving here to anyone that is looking to move to the OC area.

Love living here! Once I saw the washer dryer in the apartment I was sold! Great space. Multiple pools and jacuzzis and a gym. Downside is that parking SUCKS. So when you have people over at night warn them they are going to have to walk a far distance. If they had some visitor parking I would put 5 starts for sure.
Maintenance staff is awesome! You put a work order in online for anything, even a lightbulb change and they are on it usually the same day! Heriberto always takes care of us as I live in an apartment with girls and we aren’t very handy. He is always so polite and even says hi and recognizes me outside the apartment. Definitely feel safe with him coming in and out of the apartment.
Overall love this place. Location is great so close to the freeways and shopping all around.

I’ve been at eaves Tustin for about 7 months now, and really enjoy it! The grounds are lovely and immaculate, the apartment I rented has a newly remodeling, well-​appointed kitchen and is clean and fresh. I’ve had two minor maintenance issues, and the were resolved the day each request was made — and the maintenance guys wore shoe covers and cleaned up after themselves! The best part for me is that I feel safe, and the complex is absolutely silent at night. I never hear a thing. Perfect for a professional with early office hours. Try eaves, you’ll love it!
The apartments are quite spacious, huge master bedrooms, and each has a washer/​dryer in the unit. The two-​bedroom ground floor units seem to have a very spacious back area as well. I read the reviews prior to renting, saw some of the negatives, but came in person to check it out and I’ve been very glad I did.

I have lived here for 2 years, and I expect to live here for even longer.
Originally, the main reason I moved here was for the amenities, mainly the washer and dryer in-​unit. I used to live in a places that had a common laundry area, and after getting burned more than enough times, I decided it was time to pay up for a washer and dryer in unit. eaves Tustin happens to be one of the best places for this if this is a requirement, as I can’t find better rates anywhere with the quality of apartments they have.
In terms of quality, I lived in a 1 bedroom apartment with a small closet, so in fact, this year, I’m moving to another room with more closet space, still in eaves Tustin. You can’t go wrong here since they have multiple floor plans you can check out. I’m happy with how they handled my transfer.
A big plus is this place is pet friendly. Of course, there are restrictions with naturally aggressive dogs, so if you own a rottweiler or doberman pinscher, you will need to look elsewhere. I own two cats, and it looks like there are multiple cat owners here too after walking around the community.
This place is in a prime location in Tustin. It is walking distance to a plaza with Korean BBQ, Sushi, Del Taco, Denny’s, Wendy’s, Indian food. It is very close to the Marketplace on Jamboree, and it’s also very close to Old Town Tustin. There’s also an international market and Costco nearby.
One of the main things to keep in mind here, though is guest parking. Even though eaves Tustin does not have any guest parking spaces on their property, they do have street parking nearby. The street parking can get pretty crowded, though, so it’s very hit or miss, but I never had to walk too far. Even walking to and from the north side of Red Hill on San Juan is actually not that bad.
The maintenance team is also very fast to respond and solve problems. I’ve had to get maintenance done in my apartment a few times, and they come fast and do their work pretty fast. I have only praise for their maintenance team.
In the end, I’m happy with this place. I’m so satisfied that, even though I’m moving to get a bigger place, it’s still within the community. I love the location, and I love the amenities. I’ll probably stay in this place until I can afford a down payment on a house. No more moving around trying to find the best apartment for me.