Chase Bank

If I could give it 0 star I would. Worst bank ever

30 minute wait at 3 in the afternoon to get help from a teller. 2 tellers isn’t enough staffing for such a busy location. Go elsewhere.

PICK UP THE DAMN PHONE! Why do you even have a phone if you’re never going to pick it up? I’ve called this location 5 times today to see if I can get through, but I couldn’t. And when I opened an account here months ago, they kept messing up the info on the computer and I kept having to repeat myself. I was also told I would get the special offer they had for opening an account, and then later told by the manager that I actually don’t qualify. No apologies either… F you Chase Tustin. You’re so unorganized.

Tellers and bankers and everyone here in general are not friendly AT ALL. Horrible customer service.

I just had lunch with a client only to have my card not work to pay the bill because they shut it off after supposedly sending me some new card with a chip in it that was never activated. Way to leave me hanging Chase thanks

I understand what the other Unilocalers are saying about this branch, but I have had good experiences here. I also use the ATM instead of going inside, but when I do go inside, I have a secret… his name is Ben. Ben has opened several accounts for us and he is a life saver. He really makes banking here a joy. He is super attentive and I can email him or call anytime.
The location is very convenient for me too and there are 3 ATMs, so minimal wait. Plus Chase has ATMs in Target, CVS and various other sites… convenience is great!

Such a busy bank and weekend and they only have 4 tellers can’t be serious! Service at Chase is horrible all the time! Thank goodness I do t work for Chase it would make me look bad, another reason to close this account today!

Just a heads-​up to those making a straight business deposit at this 1^st Street location: Unless you have all kinds of time on your hands, stand in the regular bank line, NOT the business line, ‘cuz Amanda, the manager, said that the business line is for business owners with «more complex transactions,» not just straight deposits, and not anyone but the business line teller can help someone in the business line.

I’m giving an update to the review I posted a couple of days ago. I had to go in to the bank and once again I waiting in line however, one of the team members from when Debbie was manager came over and said he would help me. He explained that they are now short handed and that anyone in the cubicles who isn’t busy is supposed to help out as a teller. That makes good sense and they (the original crew) is still there providing the kind of customer care that Debbie was famous for. When I saw her at Albertson’s (at the tiny Chase Bank there) she never said a negative word about anyone and said she missed her branch with all the wonderful co-​workers. While we chatted for a few minutes a former customer came up and upon seeing Debbie started to cry. Her employees miss her and her customers miss her and yes Chase is changing but not all change is good!!! The three stars is for the remaining employees who though sad are doing their best which is better than most do anywhere else.
Karen M

I am not a Chase customer as of yet and may not do business with them all because when I called to ask a simple question regarding a promotion that Chase was having, I spoke to a lady named Johanne and when I asked her the simple question she began to ask me for my personal information and every time I tried to re-​ask the question she would ask me something else or put me on hold. I kindly told her that I wasn’t at that point yet and that I just had one question that needed answering before I make an informed decision and make an appointment to go in and talk to someone about opening an account. After being put on hold for the third time, another lady picked up the phone and introduced herself and I told her that all I wanted was a simple answer to my question before making an appointment and she interrupted me and said «first off, I’m going to need you to calm down» like if I was some kind of a out of control child. I thought it was very insulting. I couldn’t believe her because there was not one instant on the entire call where I raised my voice. At that time I had had enough of that and told her «this isn’t going to work» and simply hanged up on her. I have a request to Chase customer service department to put some of their employees on check and re-​train them on how to interact with customers and with potential customers. I really wanted to take advantage of that promotion and bank with Chase but because of poor customer service I may just take my business elsewhere.

This location has two entrances but one is really tight and narrow. If you don’t think you can fit (even in my small sedan), just go up to the next entrance because it’s a lot bigger. Parking is no issue because there is plenty of it. There are 3 ATM machines located outside, plenty!
Anyway, I am shocked at the poor reviews of this Chase Bank because I have a complete different perspective. I think the customer service here is really up to par. I honestly think this particular location is one of the better looking Chase facilities too because it looks really clean & elegant inside. The employees are all neatly dressed and everybody looks very presentable! I have been greeted by a friendly employee every single time I enter and leave the facility which is always nice. They offer free water, coffee, and candy for guests and I have also been provided with really quick and efficient service. I can be the only client in line and I will notice that an employee (whether he/​she is a teller or not), will jump in to help me. I personally highly recommend this bank!
TIP: Exchange currency at your bank before going out of country because I heard it’s cheaper than exchanging it at the airport! (It takes 1 business day and no fees!) — Oh, and if you use your chase card out of the country, they charge you 3%!

Omg no one go to anita. Please. And trust me. So I walked in and she said next in line (in her fobby accent). So I walked up and she gave me the worst attitude in the world. Didn’t even say hi. Then said was this it? (With the biggest attitude) and then I left and didn’t even say thank you. So everyone please don’t see her. she is s rude, and disrespectful. STAY AWAY FROM ANITA!!! OH and in my mind I was like I pay your bills. you don’t pay mine, like that’s how mean she was and rude. She really needs to fix that. I hope Chase looks at this and fixes this situation. I don’t usually write a bad review about a bank but this was just went over the top.

worst customer service ever! the head need to do something with this branch…

Unless you are in an absolute bind or need an ATM, I would avoid this branch at all costs. This is not my first negative experience at this branch but I can certainly tell you it will be my last. Chase is honestly lucky I continue banking with them after how badly I’ve been treated time & time again at this location.
Their customer service is absolutely appalling. Almost every employee I’ve dealt with at this branch behaves in an extremely condescending manner. Not to mention they have no respect for their customers lives or time, as any banking matter seems to take twice as long at this branch.
Even the branch manager is ridiculously rude & snooty. It’s no wonder the rest of his staff follows suit, if that’s their example of a «leader». The customer is definitely never right in their book & they make sure you’re treated as such.
I have banked at several different branches & have always had pleasant experiences; unlike the repeated, disheartening experiences I’ve had at the Tustin branch. After reading other reviews about this location, it’s very apparent that I’m not the only one who feels this way.
Over the weekend, I had a major issue with a lost cashiers check. After paying $ 8 for the cashiers check (*cashiers checks that until recently were FREE) that is supposedly «insured», I was informed that there was nothing they could or would do for me. I had to wait for 90 days or pay more money if I wanted immediate attention. The employee helping didn’t even try to see what more could be done. I explained how dire the situation was & was basically told «Not her problem!».
I realize that banking fees are over the heads of anyone who works for any given branch. What I can’t understand is why THIS branch is the only branch to nickle & dime their customers? I have never had issues having any fees waved when taking up issues at different branches. Especially when in a bind.
Convenience was the ONLY reason I continued to visit this location. Please do yourself a favor and drive an extra couple miles to another Chase location. I know I will.

Best customer service and best bank that I have ever banked with.
Everyone is super friendly and caring and polite and always take care of my issues or try to resolve any problems I have in a timely manner.
P. S. They have really good looking men working there awwwwwww.
Overall great bank
I see a lot of negative reviews sure sometimes certain people don’t help us or are rude but don’t say things such as don’t bank with them or they don’t care just because you had a horrible one time experience yes these are opinions and reviews but to make such a bold statement that says they don’t care just write a review of which person made your experience bad it sucks that they represent chase because the bank itself is great.
Anyways tootles

I went into Chase on April 8^th, 2014 to open a business account. I had a bad experience here and that is why I am writing this review, the personal banker Coung Le was the one who helped me open up my account. The process took over an hour. I don’t know if it was because Coung was tired (he kept yawning while he was helping me) or because he was upset at the previous customer he was dealing with (I overheard him arguing on the phone with a customer over the underwriting process).
With my luck Coung was the banker to help me. To sum it all up after being at the bank for over an hour, I left thinking OK I’m done with this process. WRONG! I receive a phone call about 20mins later from Coung that he forgot to give me my debit card. Why am I not surprised? I’ll tell you why, because I was dealing with a banker that was HALF ASLEEP!
In order to avoid going back to the bank I tell Coung to mail me the card. This was April 8^th, as of today April 22^nd I still do NOT have my debit card. I tried to wire money and couldn’t because I did not have my debit card to authenticate my identity and I could not withdraw money because I did not have my debit card. What a lovely mess Coung Le made for me right.
I escalated my complaint to their customer service department where I also received the run around when I requested that my account be closed. What I learned from my experience is to stay away from Chase bank and be weary of sleepy bankers.

Started a state job but it takes 6 months to get direct deposit so I went in to see if they could help me out by waiving the monthly service fee. They were so nice and totally helped me out by waiving fee for the next 6 months. Thank you Chase!

As much as I dislike the banking institution and the company, the people who work in this branch is their saving grace. Though I live about ten miles away, if I have a choice, I would prefer to come here.
Everytime I come, I’m greeted with a smile and courteous service. One time I came in asking for the paper to put coins in and the guy who helped me out even helped PUT THE COINS IN! I didn’t ask him to help me but he volunteered his service and helped me out. Amazing!
The last time I was here I was getting a cashier’s check. Back in the good ol’ days it was included free with my account before Chase got greedy and started charging $ 8 each. I was prepared to fork over the money when my teller graciously waived the charge for the cashier’s check. Let me tell ya, that sort of goodwill goes a very long way.

Chase Bank does not care about you in as a customer. Oh sure, they love you as you deposit your money and get that .02 cents a month for having a savings account, but god forbid you become a victim of fraud, they could care less about you. I had someone steal my checkbook and begin writing checks and forging my signature. I called chase and reported this asap. Closed my account, filed a police report, I put a freeze on the credit bureaus, all the crap that is a giant pain in the ass when someone steals
our identity.
I called chase and explained what happened and I was able to review the check to see that I didn’t know the business (upon further review, the business does not exist) and not only was it not my signature, but they spelled both of my names incorrectly.
600 bucks is a large chunk of change, so I was understandably upset. A week later, I received a letter saying it was my fault, i was negligent so they will not refund my money.
Last time I checked, it was my tax money that was used for bailout funds. If I knew what other actions I could take, I would.
Way to stay classy Chase Bank — I am canceling both accounts on payday.

I like this place because the ATM’s are easily accessible from the parking lot.
The turn around on parked cars is extremely fast so it’s never a problem finding parking even during lunch hour when it’s packed. There are 3 ATMs that run smoothly and quickly allowing everyone to be in and out within 5 minutes.