Verizon

I’ve been with Verizon for quite some time now and they are a good provider, and very very expensive. With that being said YOU WOULD THINK that I would be treated a little better and maybe met with a little bit of gratitude since I swayed two different people from going with AT&T a HUGE competitor. With two new people at Verizon, meaning more money for them, I was still treated like I didn’t matter. The person who sold us the phones didn’t walk us through the phone’s functions, wasn’t informative at all or an expert in the field. Couldn’t even really help us with case selections. When it came to transferring all of my stuff I was met with a simple «our wifi isn’t functioning properly» and sent on my way to do it on my own at home. He was more interested in finding out what we do for fun so that he can sell us more products instead of trying to give us what we wanted. I asked for a sturdy case but not too expensive and he kept pushing the case that’s over $ 100 just to make a sale. He was nice enough but the overall pushy salesman mentality without being informative = major fail. I’m in sales so I definitely know better. Nice try. I’m not technologically challenged but I don’t know much about this new model so a walk through would’ve been nice. Treat all of your customers like they’re new to it all, be an expert. Not impressed at all. I expect more from a Verizon store but nope. Just a bunch of dummies bouncing around cool new toys and trying to sell it all to who they THINK are other dummies. The girls at the desk were mean mugging the entire time, maybe a smile wouldn’t kill those pretty faces. The men are generally much more friendly than the females which is strange and sad. The bitchy female attitude doesn’t quite work in a customer service setting. Now my phone is all glitchy and I don’t even want to go in there to ask for help because the last thing I need is to be treated like I’m a nuisance I would seriously go off.

Typical cell phone store regardless of the carrier.
While Verizon has the best network for me as far as coverage in rural areas and out of the way places, this and every other cell phone store I’ve ever been in leaves me feeling like I need to wash my hands. Talking to their representatives is like talking to a used car sales person.
Although all businesses are in business to make money, most successful businesses project a feeling that they want to make the customer happy about the service they just received. I leave this place feeling like customer satisfaction takes a backseat to separating the customer from their money.
I stay with Verizon because of their coverage, but I’m less than impressed with this store.

0 stars. Was with Verizon for over 20yrs. I just had a horrible experience here and on the phone. I think they are outsourcing prisoners who want to be litigation lawyers. In this location is was yelled at by the greeting person for ‘lying’ and my spouse went in there and proved that I wasn’t. Regardless I submitted a complaint to the district manager and nothing has or will be done. Ever walk in and feel like they are slimey car sales men? Cause they are. Just spoke with a supervisor and was told that Customer Service Representatives are not liable for telling the truth. Law suit anyone?

Very rude. I went there to see about switching to them. The guy was extremely RUDE! He didn’t seem to want to answer our questions but was more focused on other things. Horible service

Went in about a month ago wanting to get a new phone with Verizon because of their coverage. BAD EXPERIENCE. Sales rep, A. Gutierrez, spent a lot of time (2 hours) telling me how I was going to have a $ 300 credit with trading in my old smart phone. He suggested tablets, speakers for my laptop, and new headphones (all things I could buy with the remainder of the $ 300 credit). Long story short, he wanted me to sign a paragraph that read, «…by signing, you agree to an Early Termination Fee…» when he said there was no ETF and that this paragraph just hadn’t been updated. He said I had to sign it to get to the part where I would sign the contract for the installment plan for my new phone. When I told him I couldn’t do that, he asked the manager to come out and speak to me. I don’t remember the manager’s name but he had a Latino first name and a stout build. He told me the same thing, that I had to sign it (electronically). I walked out and went to MetroPCS for a free phone and unlimited talk, text, and data for $ 40 per month which suits my needs! Both A. Gutierrez and the manager were professional in their behavior, I’ll give them that. But I also learned from Verizon via online chat and exploring their website, that my old phone didn’t qualify for a trade-​in for that $ 300 credit I was promised. So these salespeople are either incompetent or just plain liars. DON’T WASTE YOUR TIME LIKE THEY WASTED MINE.

Went in with some questions yesterday. You what a sales associate with knowledge, who goes the extra mile and is a very nice lady. Go in and see
IRENE ALVAREZ!!! Thank you, for your time and information yesterday. See you again soon.

I’m giving 1 star because the manager Ernest did keep his word & credit the account $ 40. He wouldn’t have had to do that if the employees did their jobs properly. Let me tell you about it.
Son’s phone is broken by no fault of his own. It’s a malfunction inside it that had nothing to do with my son. I went inside the store to order a replacement. The rep named Harlan didn’t change the shipping address correctly and the phone & label were sent to my dad’s house. He lives 90 miles away from me. I called and talked to Ernest who offered to credit me. Taking an extra Saturday to drive to my dad’s get the phone, then drive to my son’s place (another 50 miles) then up to Verizon (another 20 miles) just so this phone can get shipped & changed over to the replacement was a HUGE PAIN IN THE ARSE! Did I mention I had to take my son back home before I could go home? He’s a teenager and I’d rather make sure the broken phone gets sent out properly but this was ridiculous! All because Harlan didn’t change the shipping address. I don’t know if I’ll be doing business with this place again. I’d rather go somewhere I can trust the employees a little more.

With out a doubt the worst customer service I have experienced. I waited about half hour to be called and then the rep made it clear he did not want to assist me. I needed to renew my contract and PURCHASE TWO new IPhones. He recommended that I go to Target …
Guess it’s not all bad… I went down the street to Target and got excellent service and they were delighted to assist me… lesson learned. NEVER go back to the Verizon store.

Very rude. The store manger said that he will not help because he was busy. My friend with me was shocked to hear the reply. Terminated services. Never going back.

I had the worst customer service today. This young girl did not want to be there Kandi. She was more concerned with her pencil pant and 6″ heels. She has no business working there. I was 1 minute from leaving my phone on the counter and driving to ATT. Use the 800 number to order what you need. On a bright side the day earlier I went in and had a very nice young man Hugo or Ernesto ?? Large kid. But until that girl leaves I will never go back

It’s clear if you’re not buying something or need warranty service they’re not going to give you the time of day. Went in to get an existing phone activated and needless to say they were unhelpful and flat out rude and combative. They wanted me to go to Apple Store to fix a non existing problem with my phone, which could’ve been taken care at Verizon store. Needless to say went to Verizon store in Modesto, got SIM card, and was walking out with activated phone in 3 minutes.

Horrible customer service! Waited around for about 30 – 45 min. We needed to reset the password for online account but we were told «you can use this phone to call customer service». We did that, that is why we are here. I told the lady the new password is being sent to my husbands broken phone. She didn’t understand she had to be told like 4 – 5 times that the password can’t be reset. We got nothing done here at all it was all just wasted time. Don’t recommended this place we had better service in modesto.

Sales person Kandi is deceiving and a liar. I went into store to upgrade my daughter’s phone and let her know I only want phone no accessories because the price would go up. She gave a rough estimate foe a two year plan of more less around $ 240.00 out the door for a iPhone 5S. I told her that online the phone is $ 99.00. And she said I would have to pay whole retail price taxes on the phone plus activation and that is why the price would be around the $ 200 price range. I had mentioned to her that I got my phone online for $ 99.00 and I didn’t pay close to $ 200.00 to activate it and taxes. So she said that I should go withv the «edge» plan and that I would pay around $ 100.00 out the door. She didn’t explain what I was paying for $ 100.00 dollars at this point. So we was walked to the counter she said her words «with the edge the budle is included.» So I agreed with this plan because I thought it was a great deal to get the bundle included with the «edge plan.» Well I signed everywhere she tild me to sign on her tablet. She explained what I was signing and she said the activation fee was being waived (I thought wow, I’m getting a great deal) so when she gave me the total I did question the if the case my daughter got was part of the bundle and because I thought the price of $ 140+ was a little more than I expected to pay. She «oh no, let me get my manager to discount it.» So he did discounted it and new price I had to pay was around $ 123.00 (But remember, she said with the edge the bundle is included). Well I went on and signed everything to finis the transaction. She never showed me the numbers. I knew I was paying retail value for phone and that I would make a monthly discounted price a month. She didn’t print the receipt for me. She said I could look at my receipt through my email. So I went home and I didn’t bother to look at my receipt ’till two days later. Well, to my surprise, I paid for the accessories («the bundle is included with the edge»). I was little upset because she had lied to me. My mistake at the time when I was at the store I should have asked to see the breakdown of what I was paying for and grand total of phone. Well I went into store today (five days later) to return everything I got because I was lied to by Kadi. Kadi was next to the lady that was helping and she dwnied everything. My daughter was with me and heard Kandi words five days prior. From the $ 123.00 I paid, thy kept $ 24.00 for the temper glass that was «included in the edge» and they charged me more or less $ 32.00 for restocking fee for the phone. The manager was not apologetic at all. The whole store liars! If you are thinking of upgrading go online. I will never step foot at this store again.

Terrible customer service. They are not knowledgable about anything, except for locking you in to a 2 year agreement and making their commission. Don’t waste your time here, place your orders online or find another store.

Good first impression. Jerry was very helpful and answered all questions I had. I ordered everything on the Verizon website and picked up my phone at the Turlock location. My iPhone was ready within 20 min of my order. I was in and out of the store with a two year contract in 15 mins. I have had sprint and AT&T in the last 14 years. This is my first time with Verizon. So
far so good!

HORRIBLE! The manager (I believe she was the manager) was a complete jerk! …well, .lets just say, she was the RUDEST manager of any establishment I have EVER been to. She started clapping in my boyfriends face and getting smart and yelling at him because we got frustrated with their pushiness and LIES! She yelled at us, «get the verizon rep on the phone, whats his name! Nope he didn’t say that!» when we mentioned that we talked to a rep and was told we had an upgrade and could get a free phone in store. (We knew we had to pay tax/​fees)
Clearly they work on commission. VERY pushy staff, apparently phones labeled FREE, aren’t free. And in the employees (a man, not the manager) words, «not ‘good’ phones.» Might not be a good sales pitch to ‘bash’ phones you are selling. If you ask about the free ones, you are ignored, but if you ask about the $ 200 phone they all the sudden listen. I Have been a customer for over 10 years and because of this experience, we are definitely going to switch carriers, instead of upgrading and signing a new contract. I will definitely spread the word to everyone I know to switch from the, what i believe to be, HORRIBLE customer service with Verizon. Sad.

Misleading would be a compliment. These people will straight out lie to you. Only care about their commission and not customer service. I’ll just drive to Modesto so I don’t have to deal with them again.