The UPS Store

Love this place. Always helpful, happy employees. They go out of their way for customers. Never a bad experience here!

Inexplicably rude to customers. Dropped off a prepaid overnight express type envelope for shipping. I just needed a receipt. Older lady acted like i was bothering her and wasting her. Ive seen a few of the ladies there treat other customers this way, too, so wasnt just to me. Not sure what goes on behind scenes there, but not a happy atmosphere. I only go there when i have to.

I have a complaint with this store filed for employee theft. Do not use this store. Especially for access pick up point. I was at the Ceres center where all packages go to first before drivers drop off to the designation points. 1÷28÷2016. The personnel there started investigating two packages my tracking number said was delivered to the monte vista ups store but they kept saying it wasn’t there. The person who signed for my package last name is Russel. So the person at the Ceres center called the store and ask to speak with the employee with the last name Russel. The person who answered at the monte vista store said there was no employee by the name Russel that worked there. So the Ceres employee called the driver who was named as delivering my package to the store and he said there is definitely an employee by Russel that worked there and even gave her first name. So we called the monte Vista ups store again and confronted this employee who finally said there was an employee by the name A. Russel there but she just left. The Monte Vista ups employee was flustered now and kept saying the package was not there and don’t send me there. The wonderful Ceres employee stood her ground and made it perfectly clear this was going to become an issue and not let go.
She told the employee that «I» the customer was
going to call those I ordered from and sent the packages and make a claim that the ups store never delivered my order and give them the full information. Then the owners of that store will be notified what is going on. This happened to two of my orders sent there signed by A. Russel.
This is no small deal. This is theft and lying. Plus they wouldn’t let a driver (they meaning The monte vista store) the other day who came to my house with an order instead of bringing it to the monte vista store give it to me. He was very confused and said to the store «She is standing right in front of me why cant I give it to her?» They told him no again and he apologized to me. He was very confused.
So to sum this all up the Turlock UPS store on ‘Monte Vista next to Safeway is shady and unprofessional. Unlawful if just not just plain unethical behaviors are going on in that store.

this is the worst place to use. I have gone to this place 3 times and all 3 times I was very upset and disappointed. They are the cheapest business place ever! They want to pinch money out of the client for any reason!!! Today they wanted to charge me money for adding a small piece of tape to my UPS package! I took my business to Postal Centet USA on Geer Road. They are fair, excellent customer service, and I was vey satisfied. I will never go back to the UPS store in Turlock and will tell all my friends and business friends not to use them.

I wanted to mail 2 packages before Christmas. One to Alaska, and one to Montana. They said, because of the long distances, it would cost $ 84 and it would arrive on Monday, several days before Christmas. I asked them specifically, if that was cheaper than US post office, and they assured me it was, because of the long distance. I paid for it, had a second thought (with the help of my wife, haha) and immediately got a refund. I then took it to US post office in Turlock and got the same exact shipment arrangements for $ 24, arriving on the same day! They are completely dishonest and we’ll never go there again. Plus the parking/​location sucks ass!

Went in today and the lady was super rude. Like the rudest lady ever. She said I needed my account number for ATT so that she could send in my boxes so as I was calling to get my account number she continued to enter my information. I figured that she realized what I was doing since she was the one who told me I needed the information. She told me that it was too late for the first half of my shipment because she already entered in half of the information and that we would have to keep the receipt in case they didn’t associate the boxes with my account. I asked her if she could just cancel and start over since she hadn’t finished yet and she got very angry with me even though I was just trying to provide her with the information that she requested. Finally we just packed up our boxes to go elsewhere as I no longer trusted her with them. She got very angry and didn’t mind showing us how angry she was.

I can’t believe the horrible staff and customer service at this store. I shipped packages through this location and the recipient received their Christmas package in a plastic bag. When I went to see what the recourse was I was told nothing. The store owner was in the store and didn’t have the courtesy to try to help. They had no problem taking my money and charging a service fee for their service. I wish I had read the reviews before going to this location. I am new to the area and I will never patronize this store again. The owner and staff should be ashamed of their rude customer service.

I really wish Unilocal had negative feedback. This place doesn’t deserve a star at all. I been going here for 5 years now. And today was my last day there. All the employees been good so far until the owner helped me today. She was the rudest human on plant. She was sarcastic rude, she charged me for insurance and didn’t tell me. I could sit here and tell all of u the story but she is not worth it. All the good employees have came and gone and now I know why. It’s cause of her. I changed my shop os of today. I will go to Geer rd postal center. And I will pass on my feed back to whoever I come in contact with. I have no clue how she is in business. Even the customers there agreed that she was rude and I see on Unilocal also that people have issues with this place. Please nobody go here to let this evil person out of business.

I asked my wife to ship two packages for me so she went to this UPS Store. I had checked shipping cost before hand an new that it would cost around $ 35 to ship both packages. I agree that the staff is poorly trained and has no knowledge of shipping. Now to be fair my wife did not have one of the packages boxed. So she was advised by the staff that it would be cheaper to send the items in one box and take the items into the back and package it. When they come back out the items are in a very large! box 4.5 (I did the math) times larger that the two items. As most people know shipping prices are based on weight and size. My wife is quoted $ 96!!! To ship this large box. That wights 15 lbs. thank goodness she call me and I advised her not to ship it. And then they charge her $ 13 for the box and packaging. My poor wife felt humiliated so she paid and left. The next day I take their big ass box back and ask for a refund at first I was told that I could not return the box as it was used. So the manger /​owner comes out is very rude!!! I am very mad at this point. I explain that I should get a refund due to fact that my wife should have never been sold the box to start with. After some back and forth she rudely says «give him his money back» as she turns her back and throws her arm in the air. I will say the girls were nice and polite as they refunded my money. DO NOT USE THIS PLACE TO SHIP PACKAGES THEY WILL RIP YOU OFF!!!
I do under stand that they can not carry every size of box but cut it down to fit and save your customers money!

I must have had the same girl that Liz had… not friendly at all, not helpful at all, I told her I had a heavy box BEFORE I brought it in. Then she gave me grief about it AFTER I brought it in. Another girl came out of the back and took care of the box but neither one was particularly friendly.

I am a student at CSU Stan and I always purchase my books through Chegg. I’ve been returning my books through this UPS store since spring 2012. Today I had the rudest person help me! I always drop off my Chegg box and they tape it up for you. The girl told me it was $ 3.00 to have them tape it. Really? I could buy a roll of tape for that price, but I paid né-​ways. Then, she proceeded to tell me that for «future reference» I have to tape my box myself when I have a prepaid box. That’s funny I’ve been going to that store for two years and it’s never been a problem. She was so rude and I’ll never go to that UPS store again.

I emailed them a document to print for me and they charge $ 1 a copy! After asking to get 15 pages (black & white mind u) No special rates, discounts, nothing! Fedex charges 13cents a copy! I will never go here for copies again. & the format was incorrect to top it off. If I hadn’t been in a hurry I would have made them fix it. But I will never go here ever again!

The staff here are always very friendly and efficient.
What I DON’T like is the location. The amount of traffic you have to go through to enter or leave to get to this business is horrible, not to mention the lack of parking. This is more a complaint toward the developer of the property. I should not have to drive back behind the stores to exit a business because of lack of planning.

I also don’t normally leave negative reviews about a business, but I do have to say that one of the employees that works there needs to get a grip of her customer service. It’s almost as if she has a chip on her shoulder and doesn’t want to help customers find a good rate for shipping. The other employee «with» tattoos was nice and courteous but the other lady needs to give better customer service. I decided to not give this place my business and go elsewhere. I hope management is able to find employees that deserve to work in customer service. Just my two cents.

I went to this pathetic UPS store today to ship out a package! I don’t like to leave negative Unilocal reviews, but this store is horrible! The staff lack training and knowledge of anything that has to do with mail or shipping out a package! First off, I go to ship a package and tattooed heifer does not have a clue about how to ship my package and has to keep on asking the other heifer for instructions and directions to ship my package. Wow, are you serious? This went on for twenty minutes! Lucky, they were finally able to «help”(I use this term loosely, because they were no help at all) and get my package ready to ship. And when I first walked in she tells me it will be 13 – 18 dollars to ship my box, no biggie, but turns out she completely off and had no clue what she was talking about! Cost me $ 35… Wow, needless to say this will be the last time I take my business over here.

According to
, this is not a ‘real’ UPS store so you have no protection from UPS if you ship from them even though it has the big UPS logo on the building. (as of November 27^th 2009)
People at the location have always been nice, but apparently it got a new owner a couple weeks back and since then 2 out of 2 items shipped from that location have been lost. Not sure if it is a coincidence or anything to do with it not being an official location anymore.
Make sure you verify the UPS Store you use at
or you will end up like us, thinking you went to an official store when you did not.
Isn’t falsely stating your a franchised location illegal?

I use to use this UPS store frequently when I lived in Turlock. They always have friendly staff that works here. The place is always clean and organized but importantly, is always open on time if not earlier.
Note; They use to be to the right of Safeway but have relocated to the opposing corner. :)
I am glad they did not close down and still uses them when I am in town. Love sending some mail the old fashion way.