Charter Communications

Awful. The worse. Internet constantly looses band with. Refuse to fix problem. Was told to expensive. Can’t stream movies.. Constantly getting kicked out of Apple. They have been out many times. Come to find out the problem is at the street. Not my connection. Ridiculous. Only Internet in Ripon. Rip off.

If there was a minus star, I’d give Charter Communications below zero stars. Charter, you’re absolutely horrible. Customer service — horrible. Cable service — horrible. Internet — better, but still not good. I would not recommend Charter to ANYONE. Actually, I would recommend going with someone else for your service. Charter, get it together. Provide better customer service for your customers and provide better service (consistent and reliable tv/​internet service).

Decent internet, high prices, annoying calls and letters. I don’t want your god damn bundle package Charter. Charter will call you and send you letters to whine about their worthless packages and upsell you instead of lowering your price. They beg you. This company went from the nicest and most respected to the worst of all time. They hiked up Internet prices and customer service went to the crapper. Why are we paying so much for an upload speed slower than my pet rock in an uphill race? Charter needs to get their priorities straight. Stop ripping off loyal customers and locking in new customers into a bad package. The entire market here is controlled by AT&T (which rips you off 3x as much) and Charter. I hope and dream of a day when small ISPs such as
come to smaller cities. And what’s with Charter trying to charge for wifi? It’s a damn router, you can go buy one at any store and hook it up to your modem and done, wifi without the extra charge. Charter needs to get their head out their a** and get a good whooping to put them back into line.

This is the worst service out there. They routinely double and triple bill for specialty services, their internet service is down more than working, and their customer service. department is rude and unprofessional. Crystal in particular is rude, arguementative and looks for every means to try to make the problem the customers not the company. We have canceled this service and would never recommend it to anyone

Read some of these reviews before choosing charter. Sure enough, at first it was sorta shitty. Frequent disconnects, not reliable at all. Though I believe this was due to them expanding their infrastructure to enable 60mbs speed.
The 2 – 3 months, there was probably a total of maybe 100 hours where my internet was down. Not terrible when put into perspective. About 9 months later and I haven’t had any issues whatsoever. Charter has fixed their shit and it is solid now. Consistent 60mbs speed and no drops. Definitely recommend in the turlock area

Installed on the 20^th. Plugged phone in late on the 21^st. By 9:30 am on the 22^nd, I had three solicitation calls. Each one had my name. CHARTER SELLS YOUR INFO! I’ve been on hold over 15 minutes in order to complain. The rep told me the supervisors DECLINED to take my call. I told her to tell her boss his job is customer service, and this customer requires service or I will take my business elsewhere. ATT is still an option. At this point, I’m about to drive to their offices here in Turlock to complain. 20 minutes on hold after selling my NAME is unacceptable.
The call ended up taking 32 minutes. Most of that was on hold. I spoke with John from the Phillipines. When I said that his agent told me he declined to take my call, I said that wasn’t the problem. The problem was that he didn’t come. I said what should have taken ten minutes has now taken over 20 minutes, and that was unacceptable.
I was «compensated» and told my number would not receive further calls. We will see.

At the time of service cancellation, I will have had internet services through charter for approximately 24 hours. During that time, I had issues with rolling outages every 5 to 10 minutes during «prime time.» I was informed that there were no technical issues and that there was nothing Charter could do to resolve my problem.
I have switched back to my old ISP and gotten a full refund (or so I have been promised) due to Charters 30 day money back guarantee. I do not recommend their services to anyone.

Charter communications sucks ass. Internet goes down more often than a crack whore needing to pay the rent. Cable service is very bad too, picture skips and shuts off so often I thought we had a poltergeist. The volume goes out more often than my last girlfriend. I’m considering learning to lip read So, congratulations Charter. You have in one short month made me actually miss Comcast and for that I say to you… PISS OFF!

UPDATE: 7pm came and went and NOTHING. I called back and spoke to the senior supervisor and he didn’t help me any. He said all he can do is reschedule and email the dispatcher that I’m requesting 10−11am. I told him I wanted corporates number and he said he had no «access» to that info. Excuse me? How you you keep in touch with them? He said through email. So I asked for that email. Needless to say HE WOULDNT GIVE ME CONTACT INFO FOR CORPORATE. I told them of this is how they run a business it is not successful. I CANNOT believe this company!!!

UGH. We want to like Charter. really. But they keep screwing up so royally its hard to like them. Granted they have kick-​a** internet speeds and that’s probably the only reason why were staying on. Other than that here are the litany of reasons why NOT to choose it:
— Customer response on the phone: Dang it … NO. The robotic voice that tries to do everything but connect you to a real live person, does absolutely NOTHING to help. So that by the time you get a real person, you are already in the shoddiest of moods.
— limp-​wristed, inept, and under qualified technicians– Charter outsources the technical guys that show up at your door. Since they are all trained differently, (and not trained enough on the product) they all have wild schemes on how the problem needs to get fixed. We have a pix-​elation issue on our receiver and we’ve had people over three times already. Each person pulls a different reason out of their … em. head … and none so far have been correct. Worse, the second guy seriously scratched up our laminate floors. They sent somebody to take a look at the scratches (yes they were THAT bad) and so far we haven’t heard zilch.
Honestly I;m considering moving to Modesto, just so that I can get Comcast back … yep its that BAD.

Its sucks that all I can get around here for internet in Turlock is Charter. Their service sucks so badly and they are so expensive when it ones to TV for basic. I miss my xfinity internet and comcast service.

Please save yourself from this horrible company. If you have come to Unilocal to review them you must be thinking of switching. DONT!!! Whatever money you think you will save is not worth the headaches you get. It is amazing how far behind they are from their competition in all aspects of television service. Then they back it up with horrible customer service when you complain about bad their television service is.

If I could give 0 stars I would. Unfortunately they are the only option in the area other than dish so with that said, INVEST IN DISH NETWORK. The physical service is terrible as the cable skips or cuts out on a daily basis and the customer service isn’t much better. They seem to know they are the only cable provider and embellish it. Nothing but frustration.

The installation went well, the reps are friendly enough over the phone, however neither of those things make up for the constant phone calls my husband gets to upgrade our service, or the slow, spotty connection. We decided to pay extra for a «faster» connection, since I work from home and my job relies on me having a reliable internet connection. At least once a week our internet goes out; not just for a couple minutes, but sometimes for an hour at a time, and it pisses me off when I have to explain to a client or my boss that I can’t do anything right now because my service provider sucks. It’s also nearly impossible to get a signal on our laptops anywhere in the house, you pretty much have to be hard-​wired in order to get that slow, spotty connection.
A couple weeks ago, my husband got a replacement debit card in the mail and had to call Charter to give them the new card number (we’re on auto pay). They told him the current bill would go through on the new card, and everything was good. A few days later, they decided to shut off our service without warning. My husband laughed and said «they called me today» Me: «About the bill?» My husband: «Nope, to see if I wanted to upgrade our service…». SERIOUSLY? My husband had to call them and manually pay the bill to get our internet back up again. Good to know your sales department is more diligent than your billing department.

I don’t find it hard to believe that my three star review is actually above the average, but here’s what my Charter experience has been like:
Basically I have to give Charter some props because their speeds and prices are better than what we were getting when we lived in San Jose. We do get periods of slower speeds and downtime, although not for the last month or so.
We’ve been Charter customers for about five months now, with a total of about three or four days of down-​time in our internet service. When turning everything off and on again doesn’t work we call in and usually they can at least let us know what’s going on, so that’s good. Most of the time they fix it remotely within two hours. Once it was due to a storm and our whole town (including our apartment and therefore my home office, my fiancé’s workplace, the town library, basically all credit card machines in town…) lost internet connectivity for about two days. They did give us a day’s credit for the downtime when we called in, though.
By far the worst thing about Charter, though, is the relentless phone calls to upgrade. If it weren’t for this I’d give them a 4 star rating. They literally called my fiancé 3 or 4 times a week to try to talk us into getting phone or tv service, which he made it clear that we don’t want or need. He ended up blocking their number, after which they would call from another one after a bit, and my fiancé went through that cycle with them a few times. He doesn’t remember if he ever asked them to stop calling or not, since they tended to called when he was at work, and so he had to end the call as soon as possible. When they called (his cell phone) after work one night and I happened to answer, we asked them to take us off of their calling list and have not had to deal with this since then, so at least there’s that.

From the review below, I can see I am not the only one unhappy with this service.
First off, I get called at least 2 – 4 times per week. Asking me to upgrade, add this, add that. Each time I say no. They just don’t seem to get it. I understand the sales staff is pushed to upgrade, but your pumping a dry well here people. All I want is the internet, and get this, they can’t even provide that efficiently. Why on earth would I add more of your lackluster services?
For months the internet was working great, fast speeds, little downtime (if any), and then out of nowhere it slows down. Netflix, Xbox Live and so on take way to long to load and buffer. So I called to have this fixed, and after the mandatory «did you power cycle your gear» speech, yes I did. Its 2013, most people know to do that now. So they find that my speed is actually less than it should be and will send a tech out. Here’s the kicker, if the tech finds something that doesn’t have to do with their gear I could get charged $ 45, OR I can opt for the monthly «wire maintenance» fee at $ 4.95 to avoid that. So in essence, I was strong-​armed into paying for a fee with either choice I took. «Hey we can put our foot up your butt, or just the toes, which one sir?»
Wire Maintenance Fee?, they’re your wires you take care of them. If this article is legit, its pretty clear the wire maintenance fee is just a scam.
Here’s a tip. Provide good, and stable service. Be honest, and most importantly don’t call me more than any bill collection agency ever thought of. I hate to say this, but im starting to miss AT&T. Slower speeds, but way less issues.

let me explain this absolute NIGHTMARE!!!
Thursday of last week internet goes off and on off and on. So I make a appt with a tech to come out on sunday.
Sunday comes and the tech doesnt step foot inside my house and says its something to do with the outside. So he has to have the maintenance crew come to look at the line. Now Monday is here and the line crew says it has something to do with the inside of my house. Now Tuesday the tech looks inside my house and tells me its something outside my house. Now the geniuses have finally realized thats its the main hub that needs to be worked on and it will be fixed first thing wednesday morning. Well We are now on Wednesday and it was fixed this morning and somehow they have managed to screw it up again and its back to not working. With 5 houses in my neighborhood having the same problem you would think there would be a little bit more urgency to get this fixed. Guess what they have told me now? TOMORROW ANOTHER TECH WILL COME. The absolute worst tech support I have ever had to deal with. FIX SOMETHING!!!
update-​After a week of trying to get this fixed. They came out and fixed it and the last few technicians were more than knowledgeable. They more than made up for the nightmare of the previous week. I even recieved a letter a couple weeks later from a higher up at charter. Very impressed how this was handled. No problems ever since. But I would suggest have a senior tech come out to do ANY of your work if you have problems.

I live in Waterford which is a story in it’s self. So my choices of internet are very slim. Charter and now AT&T U-​verse. Which of the two evils did I pick. Well Charter of course. Been here a little over a year. Charter reps have been out here so many times, I know the guys on a first name basis. They say that they need to replace all the wiring here in the park, but can not get owners approval. Great! No internet, just TV. How am I supposed to get answers to my questions when I don’t have internet. I live on the computer, Go to school on the computer. Order lots of stuff on the computer and yet I constantly have problems. When it works, it is great. good speed.
Would really suck to get dropped from school just because I don’t have internet (3 weeks) (1 week) days in and out. What is a person to do?
I changed to AT&T U-verse.We will see how that goes. I have to wait for the box to arrive. Right now that have a great promo, I will save a great deal of money over the next year.
O by the way, I did have problems with one person on the phone, but for the most part the Customer Service has been ok, except for when they lie and tell you they will get someone out there on a weekend. No they don’t you have to wait until Monday.
So lying is not a good thing.

When I think of Charter I always picture the little Monopoly guy, because they have a monopoly on providing Internet service in Piedra Viva aka Livingston. That greedy little frieker with his stupid top hat. I am actually surprised that someone has not written a review for Charter. They suck so hard they could beat the Oreck challenge. The traffic in Modesto still sucks less than Charter. They suck more than Russia invading the U.S. Finally they suck more than Osama Bin Laden’s dialysis machine. Even though Charter has the fastest internet speed available in my area, they are the worst cable provider I have ever dealt with and they charge up the wazoo! I am stuck since there is not anyone else better or anyone else at all. Unless I want to go with the phone company, yea rt.
Most of the time when I call charter I forget I’m actually calling India and talking to someone who with all their «training“still doesn’t understand basic cable or Internet setup. So frustrating! The calls usually take forever. Yesterday I called bc I couldn’t check my email through the web. The lady in India whose name was suspiciously Joann or something like that. Your name is not Joann lady. Anyway, she then proceeded to tell me that I didn’t have an account. Mind you I had just paid my bill. What the? Anyway she hung up on me after I told her not to raise her voice at me. Whatever Joann. Anyway as I longingly looked at the comcast website knowing there is no coverage in my area, I was resolved to sticking with charter. Only because I have no other choice! As soon as I have another choice I’m going to leave them like Brad left Jen. Sorry JoAnn!