AAA

It was just terrible!

I came into the AAA Monday August the 18^th to pick up registration stickers I had paid for there the week previously. The service I received was inexcusable. When I got to the head of the line I was called over to a Ms. Ramirez, who promptly dismissed me and sent me back in line, because «she couldn’t help me,» «you need DMV services» without giving me any chance to let her know what I was there for.
As the line grew longer behind me she called me back over. Why couldn’t she help me the first time? This time I was able to explain the situation that I just needed to pick up my stickers that I had paid for there last week. This proves she could’ve helped me but chose to be lazy and rude. This time she said there was a suspension because I didn’t have insurance, which was incorrect, when I let her know I was insured, she asked «with who?» «Triple –A» I replied, and she sent me to sit and wait in line for ‘insurance services’.
When a pair of insurance agents finally called my name and asked what I need I explained the situation, & showed the man with blue tooth in his ear my proof of insurance on my smart phone, to which he replied «you need DMV services but the DMV is closed» which was false and a Lie. Then he dismissively sent me back to the back of the line which had grown considerably. Upon coming to the head of this line Ms. Ramirez called out; I informed her I did not want service from her as she had treated me rudely. Ms. Ramirez told me she wasn’t addressing me, but another customer, who then wanted to know why they refused to help me as he was whisked off to insurance services.
I showed the next agent my proof of insurance. She called the DMV and had a conversation with staff there proving the DMV was still open. I had had enough was this incompetent, lazy, unprofessional staff. I gathered my personal affects and as I was leaving Ms. Ramirez ordered my agent «not to close out my case!» Why not? So she can get my personal info and send thugs to my address? She has no right to my personal information. AAA has wasted my precious time & patience and now is using terrorist tactics to silence me?
Never in over 20+ years being a member of AAA have I received such embarrassing, disrespectful, unprofessional incompetent, inexcusably poor service.

Very fast and friendly service. Always register our vehicles Here. Way faster and friendlier than the DMV. Plus all the travel discounts and emergency road side service. Why wouldn’t you be a AAA member?

I really like this place because it is just off the freeway in Turlock where I work. It is easy to get to and basically on my way to work. The people working here, at least the ones I have dealt with, are very nice and accommodating.