Firestone Complete Auto Care

I went here with a warranty issue only to find out my tires had no warrant on them. I was greeted with professionalism and a smile. They worked with me as I was on limited funds traveling across the country! Great place and they had me in and out in no time! I would recommend them

The only reason I’m giving this a 2 star review instead of 1 star is because the employees are nice. I have constantly had poor service here. The only reason I come here is because I (unfortunately) purchased my tires here, granting me free balancing and rotation. They are extremely slow, and they don’t deliver on estimated completion times, even if you have an appointment. An hour and a half to rotate and balance my tires when I had an appointment is just not acceptable, especially when I was told it would take 45 minutes. For oil changes, they charge literally twice as much as I pay at SAAS, and it’s hard to get a same day appointment. I can’t get my tires rotated and oil changed on the same day because they estimate 2 hours for that. Who wants to leave their car for 2 hours? I recommend going to Goodyear across the street.

I’ve been coming to this Firestone location for years now, and they’re never let me down yet. Michael and Jeff run a first-​class operation that you can trust. Any of the sales people working the counter are always eager to answer any questions I have, and always offer practical advice for me, even when it means they’re talking themselves out of business! Whether you live in Tulsa, or are just passing through, I highly recommend this shop for all your basic car repair needs.

I looked around for a coupon online and found one for firestone and chose this shop because of the location and the coupon.
I asked when I went in if I needed a special oil because I had not yet gotten the oil changed on my new car. And the salesperson Justin looked at the comp and found that I did. I explained that the delaership gave me a quote of around $ 39 for the oil change there. He wasn’t able to meet this price but since I was already there I decided to go with the oil change.
After waiting around for a while he explained that the oil filter (this may be the wrong part) that they change with every oil change, Justin told me that the filter would be expensive since they didnt have it in stock and he reccommended that I go to the dealership for the oil change because it would be significantly less expensive there.
I appreciate this honesty very much and will most definately be returning in the future.
But not for an oil change.

I tried to give them a chance. I really did.
It’s extremely hard to trust any automotive shop, especially being a young woman.
I called to make an appointment for 8 am for two new tires and an oil change because I drove 15,000 miles. I brought it in at 8 and they finished at 11:45. The first time, I was told they’d be finished at 9:30 — 9:45. I was patient. Around 10: 15 I asked how much longer because I had to meet a friend, they said 45 minutes. So I went to the stores on the side to kill time and told them to call me when it was done. I get a phone call, and instead of it being done, they tell me that by the way there are some other things that should be fixed, including my filters, hoses, blahfuckingblah did I want them done today. Seriously? And to top it off, no one told me to inform me it’d be a little longer. Atleast If I knew it’d be longer I could be planning other things. Time is important to me. It’s the small graces that count. I couldn’t wait to get out. And to top it off, when I drive my car, the engine/​tires sound different.
They also gave me a print out of things they recommend changing:
air filter, coolant, battery, hoses, fuel tune up for a total of $ 704.07. YeahFUCKINGright.