Enterprise Rent-A-Car

Am a frequent car renter and almost always use Enterprise. The service is always enthusiastic if somewhat over the top. In Tulsa, I had to wait quite a while for my car which is a major pet peeve. Last thing you want to do as a business traveler is get off a plane and hurry up and wait for the car that will get you to final destination. That being said, when I finally got my vehicle, I was comped on gas for my trouble which was appreciated. Hope they manage their fleet better to make renting quicker!

I come to Tulsa for the Tulsa Toy Run. It was raining all weekend, and the lady and I didn’t want to get drenched everywhere we went. So we rented a car. I was the first customer of the day as it was 7:00 AM. My reservation was for 9:00 AM. The guy who helped me (I didn’t catch his name) was awesome. He was polite, upgraded me cause my reservation had no cars that small available as I was early. The car was great. Turned in the vehicle with ease. I’d definitely recommend this place to anyone.

Enterprise was great for us over the T-​Giving weekend. Fast in and out with a nice Nissan to drive for the weekend. I’ll use them again.

I rent from Enterprise exclusively in a variety of domestic locations, and am always satisfied and frequently pleased with the experience. Again, the car was fine. In this second rental at the Tulsa airport in two years — five days over Thanksgiving 2015 — the experience was adequate, with a couple issues.
The car pick up/​drop off location is a considerable trek from Southwest baggage claim and check in. All technically within the airport, but not nearby and there are level and building transitions that are not clearly or logically marked. And there is no shuttle bus. For older folks, this is difficult, but we encountered much younger fellow travelers/​renters who felt the same. Fortunately, on mentioning this on returning the car, the check-​in fellow called a golf cart whose driver was cheery and competent on a chilly, rainy Saturday, carting us within 100 yards of Southwest check in.
As we have come to expect from Enterprise, the available personnel were competent and positive. However, once we finally found the car pick-​up location, staffing was only a single individual coping with 4 – 5 pick-​up parties. He called for back up and three additional folks eventually appeared to help, probably coming from somewhere more warm and dry.
Altogether, I have had far worse rental experiences over my many decades of business and personal travel, but this was at the bottom of the range of my overall excellent experiences with Enterprise. I would ascribe three and one-​half stars were that an option. And I will certainly continue utilizing Enterprise in each of my rental opportunities.

This was my first renal with Enterprise. From the reservation to the return everything went smooth. i arrived an hour early and everything was ready to go. The inside office was closed making us pull our luggage to the outside return. This was a minor irritant. As a multi year rental agent for a major moving company, I very much appreciate the professionalism and courtesy Enterprise Tulsa international provided. waiting in line is a normal part of business and I set aside time for that as I am aware that most of us choose the same pick up times due to plane arrivals., took 16 minutes from arrival to drive away, thank you. Asking an agent to have the paperwork ready when you arrive is like expecting the department store to have your items totaled so you can just pay and leave, great concept but not real practical. Car was clean, maintained and drove great. Would definitely recommend.

The location was understaffed, I had to wait about 10 minutes to get served. They did not have the type of car that I reserved so I got something else. The something else was a Chevy Tahoe that looked okay but drove badly. Worn front tires and bad alignment made the car a misery to drive. Additionally there was the smell of exhaust inside the cabin. I had to leave 2 windows open the whole time I drove the car. I should have realized there was a problem because when I picked the car up it had a back window open. Apparently the previous driver had the same experience!

They’re getting much better. I rent from then a lot and his last time had no issues. The vehicle they first gave me needed an alignment really bad and when I returned to swap it out, spent only a few minutes to get the next one, they even threw in the gas for the inconvenience.
Clean cars, helpful staff.

We use Enterprise Car Rental every time we do business travel. Always a smile on the agents and a warm greeting. The only thing that could improve their service is to reduce the time checking in at the desk. All the paperwork could be done when making the reservation, so all we have to do is walk to the car lot and have the agent there deliver the car.

I rent from enterprise a lot. Typically they provide good service with clean vehicles. My last experience was not to good at the Tulsa airport. Besides having to pay over $ 150 a day for a standard rental, the cars back seat was dirty and did not smell good at all. There was hay on the seats. We asked if a car change was possible and they stated there wasn’t anything else available at that time. There were numerous cars in the lot and they were 10 min away from closing. I expected them to be a little more accommodating as other enterprise locations typically are to frequent renters.

I always rent with Enterprise, generally good service and good staff. Cars are newer and in good shape… however my Tulsa experience, not so much.
The first two cars we tried hadn’t been cleaned, trunks were full of trash, the cleaning crew hadn’t done their job. The check out guy was very apologetic and said there had been other cars with the same problems.
The third car was clean, however it had been smoked in … really annoying.
I ended up with the smokers car
Once I returned the car I addressed all my concerns and they did credit me for one day.
The management is not preforming at the Tulsa location.
This was an atypical experience at Enterprise, I’ll continue to use them.

The rental process at this location was easy, straight forward, speedy, and friendly. We received a competent clean vehicle that served us well. The only suggestion is that at the Tulsa location, the Enterprise kiosk in the garage is in the far back corner, well hidden from view. A sign with a map graphic shown at the entrance of the garage would be helpful. We travelers like orientation and direction; it saves time and steps. That way I don’t need to ask the Hertz guy where the Enterprise guys hide.

This location is severely understaffed. There were four customers waiting to pick up cars, and the only attendant was focused (rightfully) on the person in front of her. Finally, a second attendant came to help, but I spent 15 minutes waiting my turn, after checking in at the counter inside the terminal. When I returned the car, there was no one awaiting check ins. I followed the signage, then was told I parked in the wrong place. Either change the signs, or have someone directing traffic.