Embassy Suites by Hilton Tulsa I-44

Overall good stay

As someone who works in the customer service industry, I’m very cognizant of the fact that organizations generally rely on humans to deliver a good service experience. And since humans aren’t perfect, there can occasionally be defects in the process. But when multiple employees make similar errors, it’s indicative of a service culture problem. This hotel clearly has a service culture problem.
We happened upon this hotel out of necessity as it was the only hotel not booked for the weekend. I understand why now. The rooms were dated and the bathroom was dirty. Despite the maid looking (it was more of a scowl, really) right at us as we left for the morning, she didn’t come in to tidy up and make the bed. The morning restaurant staff was very rude. The hotel breakfast was sparse and cold.
The rate is only slightly less than the more upscale boutique hotels in town. My suggestion would be to spend the extra $ 25 – 30 a night on a more upscale location in town, or spend $ 50 – 60 less on a motel. Either way, you’re likely to get a cleaner room and better service.

I stayed here on 8÷24÷15 and 8÷25÷15. The rooms are slightly dated, but clean and cozy. The rooms are all suites and so this makes it a perfect place to stay if you appreciate the separation of your living and sleeping space. The hotel staff were friendly and helpful. The breakfast buffet was nice — they have a made to order omelet station plus the usual/​normal breakfast buffet items. My only complaint is their hotel restaurant… Cattleman’s. This place was WAY overpriced for what was received. I would stay at the hotel again, but go somewhere else for dinner.

The Front Desk Staff was very friendly and knowledgeable about the Tulsa area. Our Room was large and clean. 2 TVs (1 in liv room, 1 in bdrm). Bed was comfortable and so was the A/​C temperature. Bathroom was nice size, though neither of us liked that it didn’t have a double shower door. (Water sprays out onto the floor on the side without the door!) Housekeeping Service — About 11:30am the first morning, we saw the housekeeper in the hall and she asked us, «oh, did you want service today?» Duh… yes. I informed the front desk that we wanted service every morning. No problem after that. However, our daughter’s family had 2 rooms on another floor and their rooms were not serviced until late afternoon, which I find unacceptable for guests who are there for a week. The atrium courtyard was beautiful and relaxing. The Complimentary Breakfast was just so-​so. They had scrambled eggs, made to order omelets, bacon, oatmeal, cereal, breads, yogurt, and fruit. The first morning my husband ordered the omelet. It came brown, looked unappetizing, and tasted worse. It was not edible. I opted for the scrambled eggs which were swimming in 1″ of water in the pan, but edible. Bacon had a strange taste and was limp. Cereal tasted like an off-​brand. I like thick oatmeal, but this was very thick and clumpy. The next morning, my husband tried the scrambled eggs and bacon (I opted for yogurt!). After that, we went to Ihop or Cracker Barrel for breakfast. On the last day (Saturday), my daughter ordered an omelet that looked and tasted great. Also the fruit looked fresh. I don’t know why it was so much better on that Saturday than during the week. Power Outage — one night there was a power outage for about 4 – 5 hrs due to a car hitting a transformer pole (took out every hotels’ electricity in the area!). Not the hotel’s fault and they were very concerned and helpful to all the guests; getting them up/​down on the service elevator, giving out free sodas, water, etc. We just relaxed in the atrium and played cards. It was still hot outside (95!), but temp was ok where we were. In summary, the rooms and staff were great and I would definitely stay here again. But I hope they improve their breakfast bar in the future.

Awful. My wife and I stayed here and wanted to discourage others from choosing this hotel over others that are comparably priced and likely to be far better. TV required a maintenance visit, the iron almost destroyed our clothes, ironing board was stained with food and something less pleasant. And this is advertised as a luxury hotel. Hahahaha. Buyer beware !

EXCEPTIONAL and Friendly Service!!! Sarah, the manager goes ABOVE and BEYOND, to make customers/​hotel guests happy. The front desk staff are friendly and addressed us by our last name every time we saw them. We needed the engineer who came within 10 minutes on our day of arrival. Our FAVORITE staff members: Sarah, Jamie, Jim, Susan, Meghan, Autumn and Rhea. STAY HERE in TULSA!

This is an older Embassy Suites. All the amenities of a newer one and great service. Rooms are a bit dated with the vanity/​sink in the room, and it has a Southwest type theme community area. I do enjoy the fountain in the center of the hotel lobby. The breakfast is included in the room rate which gives you a bit more than a traditional hotel.

Our car broke down and we stayed with them until repaired. Very cooperative, offered shuttle service to get us where needed to be. Breakfast was excellent, facility always clean.

This property is extremely dated, I was surprised that I did not find a rotary phone in the guest bedroom.
The rooms and premises are clean. Checking in and out is fast and simple. The complementary breakfast was good and there is a variety of food to choose from.
They have a steakhouse on premises, but I elected to go elsewhere for supper.
Oh yeah, the staff was very hospitable.

We had a last minute trip to Tulsa, and needed a room for Saturday night during a very busy weekend. The hotel looked to be completely booked, but we were able to get a room at the last second. Although the hotel was very full, shutting the door to the bedroom from the living room of the suite blocked out all noise. The breakfast was great and the staff was friendly.

On one stay, I had constant wifi connection problems on iPad and iPod. I had called and gone by the front desk and received no offer to move me closer to a wifi point and no reply to request to look at it. This went on for 3 days with no action!
However, on my last stay, I had wifi issuees again and the room had A/​C issues where the damper was stuck. Also, kept seeing the lights dim a lot with a weird noise on one set of ceiling fixtures. A part on the light fixture was messed up and mgmt wanted to move me immediately. I think a grounding issue. I had a busy schedule and told them that I wouldn’t be able to pack everything up in the room due to the hours that day. The manager had me test my wifi in the new room before the move and then she moved everything that I couldn’t move. Excellent and friendly service!
Drinking time is excellent here as even the liquor is part of the free mixer. However, same sad little snack food every night of celery and cheese squares.
The attached restaurant seems very pricey to me, but if you’re limited on time, the service is excellent.

Really like the Hotel. Breakfast was Good. The Complimentary Drinks and Appertizers was very welcoming at the end of a hard work day. The Rooms were very nice with the Bedroom Side Bathroom and Entrance with Flat Screen TV and Microwave Fridge and Desk. The only downside was NO Internet Access. When I approached the attendant at Front Desk. She informed that her Internet was Working just fine and was rather indifferent to me not having any. That is the reason for the 3 Stars. I have always wondered if the Hiltons ever considered all the people who will not stay at their Hotels because of their cheesy position on providing their customers with Internet.

Room not ready upon arrival after 4pm. dirty towels left in shower-​yuk! outdated room (8^th floor honors floor) and kingsize bed mattress was worn out ie lumpy and had the dip in the middle. expected to be like other Embassy suites in Dallas and Norman, was disappointed. only went to breakfast once… they served egg nuggets? also managers reception consists of two not so happy bar staff and LOTS of families with multiple kids running around. this is not the place for a romantic getaway with your spouse. lots of families with screaming kids running through the halls.

We’re stayed at the hotel a number of times as we’re Hilton Rewards members and like having the separate rooms. Yet each time we stay there’s always something that seems wrong with it.
For one, the hotel is showing signs of wear. A lot of the carpets have stains on them and small stuff around the rooms seem to be broken on a regular basis. One time it was the A/​C, next time it was the curtains that go across the door/​window into the room, next time one of the drawers in the bedroom. The rooms generally seem clean (although we found what appeared to be used tissues behind the nightstand on our last stay) but need updating.
The biggest issue with the hotel is the noise. All the rooms are situated around an open courtyard and the noise carries from the ground floor. On our first night a group was laughing and we could hear it on the seventh floor through a closed door and pulled curtains. If you’re trying to get work done it can be a tad frustrating. Then there’s the doors into the rooms themselves. None of them close silently and you’ll hear doors closing throughout the night.
As for the breakfast, you get more than most but it’s bland and most of the eggs/​bacon/​potatoes are cold because the lids are left open. I usually pass up on the buffet and have an omelet made to order but they only have one chef cooking them and he can get easily overwhelmed. We tried to order an omelet and were told to sit down for five minutes as he was full, yet people continued to get in line and we eventually ended up waiting 20 minutes before finally getting an omelet.
It’s an ok hotel, but the Hampton Inn & Suites a few hotel down is a generally better option. The rooms are smaller but they’re updated and the breakfast has less choice but is always kept hot by the attendant.

In general, the hotel is fine. The lobby looks to have been recently renovated, but my room had some obvious signs of wear that could use a touch up, specifically some stains on things like lamp shades and upholstery and a few water spots /​missing paint on the ceiling where there may have been water leaks in the past. In terms of bedding and towels and things you actually come in contact with, it was all quite clean.
My only real knock on the cleanliness was that a previous guest’s energy drinks had been left in the refrigerator. Bright purple and silver packaging, hard to miss. That said, I left a bottle of water in there for the next guest…
The price was very fair, I think it is the least expensive Embassy Suites I’ve ever stayed in.

No complaints at all about this embassy suites.
We stayed here for 5 days in January for the Chili bowl and its by far my favorite hotel we’ve stayed in for the race. The room/​suite was spacious and clean, the staff was friendly and helpful, breakfast is great and the location can’t be beat.
We’ll be back next year for sure.

Finishing up a long weekend at the Embassy Suites and I have to say that this has been one of the better hotel stays I’ve had.
Clean, well-​maintained facilities, a friendly extremely helpful staff and a great value all made this an enjoyable trip to Tulsa. The breakfast buffet was fantastic, with a broad variety of hot, fresh food, including made to order omelettes. The room was spacious and comfortable and the layout and design was original.
The indoor pool was clean and never too crowded, the business center was professional and cozy and the downstairs lounge (which had a free cocktail happy hour for guests) was someplace worth spending a little time.

This was one of the most enjoyable stays in a hotel I’ve ever had. The staff went out of their way to be of service. There were 7 of us women and we shared two rooms. The maid made sure we not only had plenty of towels and linens, but left us an abundance of shampoos, conditioners, soaps and lotions all from one of my favorite companies Crabtree & Evelyn. How that poor girl made sense of our mess each day is beyond me as we all rushed to get out the door in the morning to attend a conference, but each night when we returned our room was clean and well stocked again with fresh towels and toiletries. Anytime I had to call down to the desk I was greeted with a cheery voice and whatever I needed was at my door within minutes.
Breakfast each day was sort of bland, but given the many palates that they have to satisfy there were plenty of condiments as well as salt and pepper to spice up the food. I just wish I had some garlic powder for my food. They had a great assortment of fruits each morning along with made to order omelets, scrambled eggs, sausage & bacon which I don’t eat, but was there for others. They had these cubed fried potatoes instead of hash browns, I wasn’t crazy about but with the white gravy for the biscuits it tasted OK. They also had hot & cold cereals and other items. The french toast was a bit chewy, but it was good. We certainly didn’t go hungry.
I did have a bit of a problem with the pool. At 9 pm on Saturday evening there were so many kids in the pool doing cannon balls and generally making adults without children miserable that I just left. Kids can’t seem to enjoy the water without yelling, screaming and splashing everyone in the pool, even the hot tub was full of them. It was also very, very noisy on Saturday night very late into the wee hours. I slept on the very tiny sofa bed in the living room, next time I think I will bring a memory foam pad, but being in the living room put me right near the door with tons of noise; parents taking their kids back to the room at 11 pm and midnight not bothering to tell them that other’s might be sleeping and that they don’t need to yell five flights down to their friends in the atrium.
I’m only giving three stars because the management, nice as they were, doesn’t seem to make any effort to curb the noise level after 10 pm or provide people an opportunity at the end of a long day with a pool or spa experience without kids. Don’t get me wrong I love kids and I have 5 grand kids, but come on, give us a break!

I stayed here for 11 nights on a recent business trip to Tulsa. The hotel was undergoing a major renovation in the lobby and first floor atrium. It was a bit messy during the renovation but that did not have a negative affect on my stay whatsoever.
There is an amazing complementary breakfast every morning with made to order omelets, bagels, oatmeal, cereal, biscuits, eggs, sausage… everything was fresh.
The rooms were clean, nice desk to do some work and it was very spacious.
Free drinks every weekday evening for an hour or two, I think they call this the evening managers reception. Very nice for a bottle of beer or wine.
Close to lots of restaurants, and convenient to I-​44 and Broken Arrow Expy.
Free USA Today paper at your door during the week.
I don’t have a single complaint the whole time I was there, the Wi-​Fi is not free but since I was a business trip the company paid for the internet.

The hotel is quite close to the highway and has plenty of parking. It’s the usual design for Embassy Suites — a large inner atrium with large double rooms. Suites, in fact. Large flat-​screen TV’s in each room. The outer room has a mini-​fridge and a microwave, with a coffee maker and a large work desk.
On the down-​side, no free wi-​fi. I don’t understand how a «full-​service» hotel can charge for this. So… three stars.
Room service is WAY expensive. A piece of chocolate cake is already $ 8 to start. Add the delivery fee and the mandatory 20% tip and you’ve nearly doubled the price. That’s just wrong.