Victoria’s Secret

This review is based on customer service and not on product.
30+ minutes to checkout. This is not the holiday rush or the semi-​annual sale. The cashier was on the phone for 50% of the time. Awful. I’ll just buy online.

I love Victoria’s Secret. I only get my bras from Victoria’s Secret! I give it 5 stars because I love the brand. HOWEVER! The store customer service is seriously lacking causing me to rate this one a 2!
When I go to a Victoria’s Secret over in Redmond or Bellevue I had someone who was immediently asking me «can I help you? Let’s get you sized. What type of bra were you looking for?» When I walked in the South Center one, I had to stop 2 people just to get help, and then I got redirected from person to person like it was a fucking insurance customer service phone call. And then at check out I made the comment that I had grabbed the last bra in my size that I liked, but it had a stain on it and I was wondering if they had the Clorox wipe to clean it with and the Cashiere was really rude about how they don’t do that. I just find that odd because I bought a bra a year ago and they cleaned the mark off for me when it wouldn’t come out they offered me a discount. But no the South center ladies were very rude saying it’s not their problem and if I want it so bad I should just order it! And then she just shoved my bras in a bag with out any care, and then just shoved the tissue paper In the bag. It looks like a toddler did it.
Shortly after that, I went into the Pink store in South Center and they were shocked by my treatment and the fact that Victoria’s sold me a bra with a stain with out any discount.
Maybe I’m picky, but if I’m spending $ 50 on a bra… And other stuff I expect to be treated nicely… Poor customer service.

Positives: wide variety of cute styles. Organized rooms for lingerie, casual wear, & checkout. The girl in the dressing rooms was amazing and helped me get different sizes of things I needed while also helping 5 other women at the same time. The manager of the store helped me purchase a bra online with their company iPad when I couldn’t find my size in-​store. Very friendly people. Good sales too! I got 2 nice bras for $ 50.
Negatives: a little messy, bras and panties are strewn about carelessly in the wrong labeled boxes. Makes it hard to find exactly what you need. Very crowded. Long register lines. I was there on a Sunday midday. Don’t go if you need to make a quick purchase because you’ll be in like for at least 10 minutes.

I LOVEEEE Victoria’s Secret but I hate shopping here!!! Absolutely HATE it. But because I do love their panties, lingerie and hair products, I come here still, on a regular basis. But everytime I come here, and I wait 15 – 20 minutes to pay, I will start hating myself for my obsession with VS.
Is already horrible enough that as soon as I walk in the door, there will always be someone there to stampede you with their dont-​forget-​my-​name, I-​need-​my-​commission introduction. And then you walk around and more people will come bother you with their names. And when you finally selected something you like, theres only 1 cashier open with a line of 7 – 8 people. Like can’t someone from management zone the annoying commission sales people to do some cashiering instead? There are like 10 registers but the most I’ve seen being used, was on Thanksgiving with 4 cashiers.
Step up your game, VS!!! Seriously, there are no reasons why you are putting line management dead last on your priority list.

The manager is not doing her job managing her cashier
There so slow ¹⁵⁄₂₀ mins per costomer wait time not acceptable
Its a long tiring line
Cashier dont smile looking force to do the job
Iwas with my boyfriend and this girl cashier is flirting with my lover
This is the worst victoria secret
Terrible place be aware how long yull wait in all corner of this shop
Even in the fitting room yull be piss off in line with other angry tire of bullshit cuStomers
The manager should be relieve of her duty and have a better one do the job done and easy
Its just simple people want to buy and go thats it

Horrible customer service. Treated me like a criminal. Followed me around and talked about me in their head phone while I was in ear shot. Always 45 min wait at least.

I’ve never received such great customer service when shopping for underwear it made for much easier shopping trip. I was measured and advised on the best kinds of bra to buy and whilst the underwear is a little pricey they are definitely worth it! Also loved the cosmetics at the back of the stor

Semi-​annual sale…
Got some lotions, perfume, lip gloss and a little «somethin’ somethin’»…
Use your imagination…