Seattle Team Shop

The store manager went way above and beyond to get me the right size and style I was looking for. He couldn’t have been nicer about it, even though I was kind of a pain in the butt. Highly recommend!

I just want to let everyone know that the people that work here, (I don’t even know their names because they refused to tell me their names), are very rude and unprofessional especially the «Manager «. They provided the WORST customer service I ever encountered in my life!
Exactly two weeks ago, my husband bought a jersey for me that was too big. I did not want to get store credit nor a refund. I simply just wanted to exchange it for a smaller size. I had the receipt, it was unused, and it had the tags. They refused to exchanged it because it had a tiny almost unseen mark close to the armpit. It was there when I received it. The «Manager «was getting angry, loud and out of control. When I asked to speak with her boss, she said she was the boss. I asked the cashier what the «Manager’s «name was, he refused to give me her name. I was so shocked. I couldn’t’ believe what I herd. I asked him a second time and he said, «I am not allowed to give you that information»! Then I politely told her that I didn’t catch her name. She said she did not have to tell me that .
The silly thing is that I was willing to exchange it with one that had make up on the collar. I got to tell you all it is the worst worst customer service here at the Team Shop at Westfield Mall in Southcenter. This store does not even deserve one or half a star! Shop at the Pro Shop in RENTON at the Landing they provide great service!

Do not go here there customer service is terrible! I got a sweater as a preset for my birthday and tried to exchange it and there was a 1−2mm piece of somthing on it that wiped right off with water but they would not exchange it because it was not in «new sellable condition». It was never worn and had all tags! For all I know it was bought that way from the store cause it stayed in the bag since my birthday.

The staff at the Southcenter location is nothing short of amazing! I was in there when an unbelievably rude customer was treating them horribly, and despite the incident escalating to the point the staff had to call the police, they somehow managed to maintain professionalism, dignity and grace! How they could continue to be so wonderful and make sure other customers were tended to in the midst of such an attach was stunning! When the situation was over, they continued to apologize to the rest of us for us having to bear witness to this unfortunate situation, when they were the ones who deserved to be apologized to! They were called every name in the book and falsely accused of things that had no bearing on the situation, and they held their heads high and jumped right back into their day, even though I could tell they were shaken up. People should learn how to act right in public and treat others with respect! Retail is a tough job because people can be outright horrible! There are rules and policies for a reason, if you can’t follow them, stay home! That customer was an awful person, and the staff are wonderful, kind, friendly and helpful and the manager is an absolute sweetheart who runs that store like a family business! All you who want to complain over silly little things, why don’t you read this and realize what they have to deal with on a daily basis and give them a break! Great job ladies, you got a customer/​supporter for life!

I called looking for a shirt or jersey, if you like talking to a person that is sarcastic this will be the place to go. I can not believe they do not train their employee properly.

One of my favorite stops during football season! They usually have everything I’m looking for except for when the Hawks are in the playoffs. Which is completely understandable since everyone is trying to get Hawks gear before the big game. I purchased the club membership and do not regret it for a second. I have saved a ton of money with that membership. The staff is always so helpful for in that store no matter how busy they are.

Great variety of Seattle sports apparel, hats and novelties. Perfect place for sports fans! Good deals on merchandise. Prices comparable to other sports stores. Friendly staff members. They got bargains once in while.

I don’t get the low ratings for this place but to each their own.
They were having an extra 30% off their clearance when I poped in over the weekend. Huge selection of Hawks stuff. I picked up a shirt for like $ 15 bucks, the hus got a Sonics hat for $ 8. Not a bad deal if you ask me.
All sports stuff is expensive. That is just the way it is. The prices are not set by the stores most of the time, it is the manufacturer of the clothes.

OH MY GOSH! This place was a complete mad house that is understaffed. The line was so long that I left my husband to stand in line so my toddler and I could play and shop in the Rainforest Café next door. The selection was ok and we left with a few reasonably priced items.

Terrible Experience due to the blatant rudeness and lack of human communication skills by the manager. She was literally yelling at small children to put items back in a specific manner. it was comical. Hoping the powers that be, read this and make adjustments to their staff. Until that lady is gone, I will take my jersey buying to the chinese.

Customer service was absolutely terrible. Even if you can’t help me with what I need you should still be nice.

Not enough ladies sizes/​colors and very rude staff. Won’t go back to this store!

Great selection of gear for local professional teams and a decent amount of Huskies, Cougars, and Seattle u stuff too. The prices are high, but that is what you get out of a big box in a mall. You cant beat the selection and the service is good too.
Good selection of trinkets ;-)

We find the staff at the Seattle Team Shop to be very helpful every time we go in. Prices are on par with any other sports/​jersey store. The staff is knowledgable about their products, and knows when and if they are getting anything new or different in.
They have a good selection of Seahawks, Mariners, Huskies, and Cougars gear, and everything from window stickers to baby clothes. Great stuff for yourself or for gifts!

not really much of a sports nut except for baseball.
I do like the friendly help full staff and the selection base ball jerseys.

Now starting for your Seattle Supersonics… Gary Payton!
I say that because I miss Gary and our pride of Seattle, Former NBA Champions, The Seattle Supersonics. The real bad news is you probably have to make Gary Payton to be able to shop here. No questions the selection and style of the store are worth a visit, but why pay twice as much for items you can get in places like JC Penny’s, Just Sports, etc.
I’m sorry, I used to buy sports apparel, so when I see an item for $ 80, that I know someone paid $ 12 for, there is no way my wallet is coming out of my pocket. Okay, maybe I throw in another $ 6 for the authentic license and another $ 4 for the additional mall lease, but even if the cost is $ 22, Don’t ask me for any more than $ 35.
So if Grandma or Grampa are buying you something hot off their flight, ride that wagon all the way across the finish line, but I don’t see any self respecting shopper laying down hard cash in a place were the clearance prices are still twice as much as the competition.

Disclaimer: I am a big sports fan.
This store has grown significantly each time I come through to visit. It is located within Southcenter near the Sears and Nordstrom.
I came pre-​Apple Cup to get my husband in the Purple Gear and found a large selection of men/women’s/accessories.
The prices are high (of course) but that’s not so much the store’s fault as what is set by the clothing makers.
They are pretty good about carrying all sports and competitive teams (UW vs. WSU gear).
Great place to swing by and find gear although be prepared for sticker shock.

Nice and helpful staff.