Nordstrom

Bought the one and only Alexander McQueen De Manta Python clutch on the shelf and I was told that it was the only one left in the whole entire company. Robin was very knowledgeable and informative without being overly pushy and my regular handbag expert Maya was a doll for finishing the transaction. You guys should keep up with the decent designer collections and I can guarantee you that you’ll always have my business!

This is a shout out to my favorite Women’s Shoes sales man Jerry. He is amazing. I was looking for 4 different boots that 3 previous sales people at other stores had said were long gone and he found me all of them and within 3 day had all of them. Ask for Jerry next time you shop Women’s Shoes, he definitely goes above and beyond to find your shoe.

I’m giving a high score for customer service. I had a credit but I couldn’t find the card. The team hung in there with me for a good 20 minutes trying to track it down by receipt before someone coming over and saying, «sorry, this is taking too long. i gave you full credit on a gift card. thanks for being patient with us.’.
boom!

Tis the season for Christmas shopping and with Nordstrom being the most convenient department store, of course I had to tend. I was able to get a really nice watch in the jewelry department and thanks to Ethan, my customer service experience was great and I found the perfect watch!

Still love this company. Love their customer service. However, I wanted to leave a statement about their private parties at Christmas. I think the event is catered via an outside company. Those caterers have rude service! As the waiters walk around with food trays filled with appetizers, they seem to dodge customers rather than serve us. In fact, my friends and I approached a couple of these servers on separate occasions who saw us coming but then turned on their heels and left. We felt stupid for feeling as if we needed to chase them down. So we did not. This has happened 3 years in a row now. I suggest they just tell the waiters to stand still in certain areas. Those waiters are rude and make the experience seem cheap.

I continue to get crappy service at this location especially in the shoe section. I just need to stop coming to this location.
I have emailed the manager in the last with issues and he seemed to care but nothing has changed.
I called to make sure they had a certain shoe and size in stock before wasting my lunch hour coming down there. I asked the women if she wanted the item number since it was right in front of me. She was super rude and cut me off. «Just tell me what the shoe is.» um ok, not an issue but cut the snark out. I know it is not a «huge» sale for them since they are only $ 80 boots but still, I expect the same service as someone getting $ 500 boots. She came back on the line after checking and was rude again asking me what the last 4 of the UPC was, it didn’t match what she had so I made sure we were on the same page. She again, was rude and was like yep that is what I am holding in my hand right now, what is the name to hold them. I just can’t even with this person. I don’t know her name but saw her in the store and she is the same person that I had emailed about prior due to her attitude.
I will stick to Alderwood where I know I get amazing service.

Stopped in to try and find a specific Seahawks zip-​up, but they didn’t have it… The employee who we asked about it said she didn’t mind checking other stores for us, but we told her that was okay.
Nordstrom is pretty amazing, but I think we all know that. There’s so much here to look at, and they have a section for everybody! Plus they have all the brands that I like and then some, right under one roof.
Now if they could just fix those prices of theirs…

Took my mom to this Nordy today because she’s been wanting the Cartier ‘La Panthère’ Eau de Parfum Spray. Upon arrival we were greeted by Loranne C, she wasn’t too aggressive towards us which I can appreciate, she helped us with our questions and let us look around. This was an easy sale for her cause we pretty much knew what we wanted. Less than 5 minutes after, we asked her to ring us up.
This should be a smooth and easy transaction. But, 3 hours after we left the mall and my mom went back to her house (in Everett), she started opening the plastic wrap for the perfume box and noticed overwhelming fumes coming out from it as if the perfume had spilled inside. She took the bottle out of the box, the bottle was fine, not cracked, not spilled, but it was ¹⁄₃ empty! She tried to spray it and it came out right away (if you buy perfume you should know that the first time you open a new perfume bottle, it always takes a few pumps before the fume comes out)
I was very upset! I shop at Nordstrom all the time and I have to say, most of the time I get top notch customer service and good quality on the products I purchased.
I don’t know if this was the particular employee that helped us today or someone else who works at the fragrance counter. But Nordy should address this because it makes you guys look really bad as a big company.
Thankfully when my mom took her perfume back to Alderwood Mall Nordstrom, they were easy to work with and let her exchange the bottle without any trouble.

So glad MOST of their rude employees at this location are gone.
Also…the two guys at the Savvy department (Grant and so sorry. forgot the other guys name) are amazing!!! Go shop with them!
Side note… can you guys bring in Via C already!?! ^_^

This Nordstrom is a bit smaller than I would like it to be, but that’s okay. This place is so nice! Yes it is pricy, but they be selling high end stuff so what do you expect? I feel very vip when I go in here. If you are ever at the mall and need to use the restroom, it is worth the extra walk to use Nordstroms. The bathrooms are always clean and nice. I got myself a bra from here and the employees were very friendly and helpful.

Great customer service. My latest visit was to the children’s shoes department. We came in looking for a pair and ended up with 2 (it was on sale!). My son is 13, so I let him make his own decisions as to what he needs. He found a pair of yellow & black Nike’s that he liked, so when the sales person brought them out, he brought a few other similar styles and different bright colors my son might like. He ended up getting the orange pair. The guys overheard us talking about needing new cross country shoes, so he made a suggestion of a pair that happened to be on sale as well! Very attentive!
Things here may cost a little more and rarely go on sale, but I would pay more for their exception service.
They also have a great return policy, if something doesn’t work, you can always bring it back.

We all know what to expect at Nordstrom, and at this location, it’s no different. It’s smaller than the other locations in the Seattle area though, and it can be a real zoo at times.
Anniversary sale is going on now! They have extended the hours they are open this weekend through Sunday.
I came in to buy a pair of tennis shoes, and the salesman that worked with me was great. I love the fact that Nordstrom always has great sales people on the floor and they have an appropriate number of them.
I learned recently that Nordstrom will sell you two different sizes of the same pair of shoes if you have odd feet and that was awesome because one of mine is a ½ size bigger.
They are offering a $ 1,000 gift card contest for those who write reviews of Nordy’s on their website. Get crackin’.
Free shipping & returns on any online purchases too.

This Nordstrom isn’t very good compared to its other locations around Seattle. I’ve been there plenty of times, the staff never helps me. I always walk around the men’s section, and when the employees are chatting away, I’m getting no help. They don’t have many high end designer in stock at this location. No moncler, no high end purses, etc. They do have several men’s designer belts but you have to look for them (I didn’t notice they had any till like 2 visits ago). They only had like 2 Salvatore Ferragamo belts on display, granted no one would let me look at them due to no one helping me. Some employees would watch me like a hawk. Really? I’m not gonna steal, maybe help me instead? I recommend steering clear of this location and going to the downtown or Bellevue square location.

I love this Nordys! I’m always getting asked if I need help. especially downstairs. Though, if I needed help, I’d ask for it. I don’t mind getting asked once, but too many times and I feel obligated to leave. I understand you want commission, but calm down. My favorite shops are top shop and BP, they always recognize my friend and I when we shop there, and we don’t feel pressured to buy anything in top shop and BP!

This nordstrom was always one of the busiest because it’s in Southcenter but since they remodeled it it feels more spacious. The décor is all very clean and up to date and very well lit. The customer service is always top notch except a couple of times when I have done returns for my fiancé. Other than that they have always gone the extra mile to keep me happy. The products are not always the cheapest but I always trust that it will work or they will replace it! I even lost my receipt once and they retuned my item anyway!

I generally do not like Southcenter because it’s overall not that clean, it’s crowded… but in a younger crowd kind of way (so a little noisy), and just seems outdated. If you’re in the area though it definitely gets the job done.
That being said, this Nordstrom is my least favourite out of the ones I go to. I’m still fairly new here, and live in West Seattle, so only go Downtown or to Bellevue after having visited the one in Southcenter. It doesn’t carry nearly as many name brands as the other locations, and the staff don’t seem to know a lot of (what I expect) to be pretty well know brands. Be it shoes, skin care, home goods, bags, etc. You would think someone working in a ‘high brand’ shop would at least have some familiarity.
As for customer service, i’d say 80% of the time the staff has been rude and unhelpful. The other 20% they have been beyond friendly and gladly would contact other locations, find other employees to ask them of a brand if they didn’t know, and do things that I would expect anyone to do in that position, really — after all, you’re trying to get someone to purchase an item from your store, right?
At the end of the day, if you’re looking for high/​luxury brands (Chanel, Givenchy, Alexander Wang, etc) for bags, shoes or accessories, this isn’t going to be your location. But, if you want to just peruse some, or find more regular brands like Michael Kors or Marc Jacobs, they’ll probably have it.

This place is pretty cool. It’s got the outstanding service you’d expect without the arrogance.
I shopped mostly in Topman, which is a most remarkable brand. They’ve got youthful, urban styles that work both casually and professionally. They’re great to wear to work or for a night out. Or for pretty much anything. I’m really glad this location has Topman, in particular because it’s much more affordable than most of the designer brands sells and because the clothes fit so well. They’re great for young men.
The service in the men’s department was impeccable. The guys working there went to great lengths to help me find what I was looking for, offering to alter or order items I didn’t have. They also scoured their stock for the right sizes. It turned out they didn’t have my size in a certain pair of jeans; they were a bit long. He offered to have them hemmed — or, there was actually one pair left. It happened to be on the mannequin.
This being Nordstrom, they offered me the pair and proceeded to pull it off the mannequin (!!!) That’s the most dedication I’ve ever seen from a retail employee. They really wanted to make the sale and keep me satisfied and it showed. When I checked out the guy who helped me walked around the counter to hand me my bag (!!)
The service here is unparalleled. Wow.

The best reason to go to Nordstroms is their return policy. They are pricey, but they are usually great about standing behind their products.

~I really love shopping at Nordstrom. Its big, fancy, welcoming, and have huge selections. I bought a cute little black leather dress on sale! the customer service was great and fast! thank u!

I came here a few weeks ago before my 5K training to window shop. I was expecting mediocre service, I looked absolutely horrible: sweats, sneakers, running shirt, messy hair. Hate to say it, if you look broke and like a teenybopper sometimes the associates don’t want to pay attention to you, doesn’t matter which store. They watch you like a hawk in case you attempt to «steal» anything.
I needed extra shoes for my wedding because my CL are going to kill my feet by the end of my reception. Mitch came by to help me and his service is top notch. He’s a newer associate but I couldn’t even tell. He was helpful and asked the right questions to figure out my needs and style. Everything from my dress, honeymoon location, colors, he covered everything to get a sense of what would work and what wouldn’t.
I needed white heels that would be comfortable but still had that cuteness factor. I LOVE glitz and glam & BOWS! He came back with three different pairs of shoes along with some Michael Kors flats because I told him that I would most likely dance the night away! I decided to get those in black for work instead. I was really happy about the service because it helped save me so much time.
20 minutes later, two pairs of shoes I walked out feeling accomplished. Mitch needs some business cards because he deserves it!