Apple Store

I wish I had something nice to say. This is a negative rating.
This place is a piece of crap. I went to return 2 iPhones I bought on my debit card. Receipt present. Items unopened. They said because it was debit and not credit, I couldn’t get it back on my card. They went on to explain to me that every store had the same policy. You buy it on debit and you can’t get your money back. Bullshit #1
They told me my only option was to give me cash. Ok. Whatever. Give me my cash. Then they tell me they don’t have enough cash in their store to give to me and that I would have to come back. Bullshit #2
I showed them the back of the receipt their policy for returns. Then they go on to tell me that it’s more than $ 750 and that they usually issue checks. Bullshit #3
I insisted that I wasn’t going to accept anything less than my money back. I waited 15 minutes. Then it happened.
Thanks for the fuckery nonsense and lies Apple.

I went in to get one item and I was in a hurry, however, the Genius thought it would be a good idea for me to download the apple store app as well as apply my debit card to my phone’s wallet app so I can scan my phone and make the transaction quicker.
The whole process was long and bothersome and in the end, my card ended up getting rejected even though I have money on it. I returned to the store after checking my bank account and asked a new person for help since the last person seemed gone already and put my item back.
The new genius, however, brought me the correct item and made my transaction smooth. My card went through because he scanned it himself instead of made me download any new things. I wish I bumped into him first because I wouldn’t have had the displeasure of meeting the last person nor the complication of the transaction or the look of judgement when my card was declined when if he just swiped it in the first place, it would have went through.

Apple strives for customer service. If you understood that most of their products were made in China in slave labor like sweatshops you would be less apt to buy their products. Horrible working conditions, minimum wage, forced over time, ect. Why do people toss out their products out after a year? It’s such a waist. I have had the same apple products for the last 5 – 7 years. They work fine. In the next year or so I am veering away form Apple. I’m leaning towards a different company…
This location has excellent customer service. Items are some what over priced. Can get crowded during busy shopping time frames…

Had a great experience at this store today. Had some issues with my Mac book and they went above and beyond to get it fixed. The store was packed beyond belief but that didn’t affect the quality of service at all. My Tech checked everything and even though I was out of warranty she still fixed my problem. Best Apple Store ever.

Seldom have issues with my Mac, iPhones, etc. but when we do, this is the place to get them resolved. Yes, it may take time. They have a lot of staff (15 the time I was there), but they are still very busy. Genius Bar is great. I’m a Apple user since before 1984 (Apple IIc), but still hit issues I can’t resolve at times. They take the time to help work thru the issues.

One of the smaller locations. At least compared to Bellevue square and u village. Came in to get my computer fixed and the gal was knowledgable and helpful. Love Apple customer service! I was in and out within the hour.
Parking at this mall blows though. Because of the location I do have concerns walking around with my laptop without a body guard.
Desperate times means desperate measures.

I have to say that I am extremely impressed with Apple the past couple times I have been here. They are fast and efficient, and overall just impressive since I have had bad experience with them before.
So last week, my husband had a problem with his iPhone screen glitching and not very sensitive to the touch. We made an appointment and were prepared to wait even longer due to our past experience and a bunch of Unilocal reviews. But a genius was ready and we were actually seen at a good time frame. The genius bended my husband’s phone a little and the problem automatically stopped. We thought we were gona be able to leave with the old phone but the genius honestly told us that the fix was temporary, and that since our phone is still under Apple care, we are allow to get a new phone. Overall, we were in and out with a brand new phone within 10 minutes. Honestly if you are on android, you don’t get such amazing service. Instead, you are going to have to mail your phone in, and then wait, and they will send it back when they are done. That at the fastest speed, overnight, is still going to be like 3 – 5 business days.
This is why I am sticking with Apple for a long time. They have been really good on customer service, on time with appointments, and they will try to get you in and out fast, knowing you have a life outside of waiting.

Gotta say I’m pretty impressed… As it is currently the holiday season and the place was completely packed, I was attended to and had my needs met in a very short period of time. The staff was super nice and knowledgeable.

Customer service fail big time. Brought in my phone to get fix. Made an appointment but yet I still have to wait for 45 mins. Got my broken issue (main top speaker) fixed and paid. Not even 3 hours later my home button don’t work. Call in the next day to see if I need to make an appointment for me seeing when I get off work. Told them exactly what time I will get in and I can’t afford to wait because I need to catch a flight out for work. The guy who answer the phone told me there will be no wait and no need to make the appointment. When I get there they told me it I have to wait for 40 mins and it take 20 mins to get it fix. My flight is at 9 and I got there at 7:15. On top of that. The guys who check me in was a total ass. If there a zero rating for this location count me in for it.

Frustrating experience today at the Apple store. We’re used to Apple Store employees being trained in the products they sell. Today, we were interested in the new Apple TV. We asked two questions of the employee, including, «Does it still have the optical out port?» «Yes,» she said, «it does – look, it’s right here.» She picked up the Apple TV (a small black box affixed to the counter) and looked at the back of it. We couldn’t actually see the back of it, because it’s a small black box and she was standing in front of it. Paid $ 210, got home, opened the box, and guess what it doesn’t have? The one thing we asked about, and that would have made this product useful to us. This store is an hour from our house. Aggravating!

I don’t use many apple products, so why am I in here? Well, the one thing I do use is an ipod, and while normally I don’t have any problem with the staff here, one particular person (couldn’t give you a name) made it seem as though a simple request I had was a) ridiculous and b) it was inane to ask for. If it’s programmed in and cannot be altered, say so instead of making your customer feel like an idiot.
This, on top of two trips to the store to talk to someone about it, and waiting at least an hour both times. I haven’t been back since. Why would I put up with people talking down to me when you can just come up with some ‘positive spin’ answer (like I know is normal there) on «it just can’t be changed.»? It’s not going to affect the amount of apple products I use (which is just the one), but it would’ve certainly made me marginally more likely to come back.

Ok, so my experience with the store was trying to call it — I never stepped foot in it. My issue is that although I called the store direct, I kept getting transferred to INDIA. All I needed to know was how much it would cost to replace my screen and what the wait time was. Well, when you call in, your greeted with an automated voice which «can understand full sentences». He did not. I called 3 times and was routed to India each time. The one time I asked to be transferred back to the store, they hung on me and the other two times I hung up as soon as I was transferred.
So not user friendly.

South Center Mall Apple store has it all!
iPads and MacBooks galore!
Just bought a MacBook Pro and I really like it!
Apple has the best customer and product support in the business !
APPLE!

Okay, it’s the Apple Store and you go in and there is always a lot of people waiting for tech support. I was lucky to only have to wait 4 ½ hours to be seen. I was in the mall so at least I walked around and shopped a bit.
I actually had my phone serviced and then had to come back in the evening (no fault of the tech) because the brand new phone I got was also broke. Since June I have now had six iPhones (6 phones in 4 months) that’s just not right! You have no idea how much time I wasted troubleshooting and other stuff. Fortunately my experience here with Apple was not bad at all. Yes, I had to wait, but they know what they are doing!
I dealt with techs and managers and all of them were professional, polite and went out of their way to help…
— Mason Roberts, Manager ***** (awesome!)
— Nicco Coluccio, Tech ****
— Kevin Golic, Manager****
As I said everyone was good and professional but Mason was just the most amazing tech I have had the privilege of working with! This guy totally understands what customer service is and how to treat someone. Thank you for being so helpful, it made the whole experience not as bad as it could have been!
I would have given this place five stars but The layout of the Genius Bar area is just not right. I feel sorry for anyone living in pain or with a disability, there aren’t enough chairs and the ones they have feel horrible. I know Apple is trying to go for the cool minimalist look but spend a couple of dollars more per chair!
Final note… You are the Apple Store, you need to have more places for people to charge their phones while waiting! While I was there I saw so many people looking around for a place to charge their phones!!! If I saw it both times I was there then there is absolutely no way Apple doesn’t see it!
(+)Great techs
(+)Great management
(-)Bad minimalist layout
(-)Not enough places to charge phones
I’d definitely come back!!!

I have such a great experience every time I come into this location. Everyone is always so nice and helpful. Most of the time we are able to crack jokes and have fun. I’ve definitely had the opposite experience at other locations, and maybe the south center location is just showing people that the «Seattle Freeze» is a bunch of Bologna”

I don’t normally praise IT stores. Most I got of Apple is that they let me use their bathroom in Pasadena, CA. In fact, I had always used Android until recently I switched to IPhone to be a hipster.
So today my drunk self lost the cell phone. These guys in Apple helped me located it with find my phone — it brought tears in my eyes and I gave so many hugs. Pathetic huh… can’t live without the phone. But these people rocks!

By far the best Apple Store in the Puget Sound area. Great, fast service. As far as sales go, their employees are very knowledgeable. My favorite people are Nicco (spelling), Rachel, Delaine (sp?) and Felicia. They have helped me multiple times on my multiple visits that I’ve done when I go in.
For the Genius Bar, they are quick, and take care of you as fast as they can. Even though they are helping multiple people at the same time, they still take the time to answer any and all questions that they have for you.
The managers are friendly and responsive. Always a great store to go to.

I planned on purchasing a new MacBook Pro and applied online to receive financing through an Apple Barclaycard. I received an email stating I had 10 days to purchase a computer either online or in-​store to receive the special offer of 0% APR. After 10 days, I would have to wait for my card to come in the mail. I was traveling all month and therefore was unable to wait around for my card to come.
On the last day of the 10 day period, I arrived at the Apple store at Southcenter to pick up my new computer. The sales associate helping me make the purchase appeared to be very friendly and helpful initially. I chose a computer and he attempted to access my credit as promised by the email Apple sent me. For some reason, even though I was still within the 10 day period, he was unable to look up my credit information. As soon as he realized he would not be making a sale, he started treating me rudely as though I was annoying him by trying to buy a computer. I asked to speak to a manager who was equally unhelpful and unapologetic. There was no concrete explanation as to why the transaction could not be completed even though I had followed the instructions Apple had sent after being approved for financing. They were closing and simply dismissed me by saying, «Google Barclaycard’s number.»
No attempt to assist me further, follow up, or anything.
Update: I did reach out to Barclaycard who informed me that there should have been «absolutely no reason» Apple wouldn’t have been able to access my credit.

I finally decided to give in and buy a Mac Mini, despite not-​so stellar blog reviews but having great user reviews. I got an upgraded model and Applecare pushing me over $ 800. I ordered over the phone so I could just pick up at the store. I went with my friend and when we walked in, I was greeted by a younger guy. He looked at my friend and not me. I told him I had an order for pickup. He says «really.?» Like I was messing with him. Um, yes bro. I told him I was getting the Mac Mini and he asked for my order number and ID. The whole time talking to him was awkward. Then he says «just curious, what are you using it for?» I told him moderate usage, browsing the web, youtube or Netflix. But then he interrupts me like he didn’t even want to know the answer to HIS question. Okay, whatever. Then what really irked me. «So, you are aware you need like a TV screen right? The Mac Mini isn’t a laptop.»
I almost lost my biscuits! I’m sorry, but if I’m going to buy something for $ 800 I know how it works! And no, I’m not buying a $ 999 monitor. I said yes I am aware. And he said something else regarding how it works. I believe there were much different ways to approach this without making it seem like I’m an idiot that spends my hard earned money willy-​nilly. Perhaps «did you have any questions while the product is being brought out? Setting up or the use of it?» Perhaps Apple is used to the sheep customers, but when I tell you I know what I’m doing, don’t keep going on.
I almost cancelled my order and asked for a supervisor. And I’m still regretting the purchase mostly based off of customer service and the price. I’m sure Apple doesn’t care though.

Crowded Saturday, I get that so my husband and I walked to what we needed and got it ourself. We then stood by the counter there were four employees standing their on their iPads, well about five minutes later someone looked up at us and said «this is service they will ignore you back here» yes she said «they will ignore you» GREAT SERVICE APPLE. Well finally a young manager comes over and says «can I help you» no, we’re just standing here wanting to pay for no reason. Another five minutes goes by and someone in a blue shirt finally comes over so we can pay the 20 $ for the cable we needed.
Apple, you’re extremely expensive and your customer service is terrible. The store is unorganized and chaotic. I am an apple user but after everything I will be switching to a Galaxy, at least they value their customers.
If I could give no stars I would, horrible service!