Charley’s Philly Steaks

The cheese steak & the strawberry lemonade were fairly decent, but the experience was «meh».
The manager was at the register when I stepped up to order for my first time and as I start to tell him my order, he picked up his cell phone and uses it as if he texted someone… um…are you serious?!
I do want to come back and try some other sandwiches, which is the ONLY reason I’m giving it a 4 star rating. I hope the next experience will be a little more customer-​oriented.

What a stupid business! All the employees are don’t know how to greet a customer. Somebody have to teach them how to smile to customers. Plus they are racist especially if you have accent. Definitely don’t choose them.

Fast clean service Philly cheese steak fries blueberry lemonade delicious meal a little pricy $ 12.74

They really are the worlds best Philly cheese steaks sandwiches. At least from my experience eating here. Service was nice. Food was spectacular for my taste. They forgot the fries with the order though, but who cares.

Do you remember «steak ‘ems»? That’s what you get here. Frozen, processed beef parts, not steak or burger… on a hotdog roll.

I’ll give Charley’s a 3.5 stars. Great place for sandwiches but wouldn’t say the best I ever had. I definitely prefer over subways or jimmy johns.

Not bad for a sandwich shop in the middle of the mall. It’s kind of tucked in the corner and you can miss it pretty easily. They’re always handing out samples though, which is nice. The fries are delicious and always taste fresh. The subs are decent sized and have good flavor. It’s not my first choice in that food court, but I’ll be back again to try more subs.

i keep going in and the sign says chili fries. my kids keep seeing and asking for chili cheese fries as it is listed and get told we don’t serve the item.

I LOVE this place, this is my go-​to whenever I’m on my lunch break! (Meaning I come here at least once a week). Their grilled teriyaki sub is what I’ve been getting for the past couple months. Their fries are very yummy and their lemonade is amazing! The manager is very kind, provides great service, and has even reminded me to use my punch card when I forget. If you’re looking for an alternative to Quiznos, this is the place to go!

I work here at the mall and got recommended by my coworker who described it to be the reason he spends around $ 30 a week just on subs. Anyways I went to go check it out and was very satisfied! The people who work there seemed very casual, you know not to overly excited in your face and not rude either. Just casual and nice. I think anyone who’s complained about the customer service at Charley’s, has never even worked in customer service. I ordered the three cheese steak (btw $ 1 more for the large) and was very happy by how full I felt after I ate it, not like subway at all. It’s hard finding proper protein at the mall and I was content with the meal I got at Charley’s. Would definitely suggest this to the rest of my coworkers and others as well. Never gonna doubt my coworker again on anything food related.
Update: went to get my usual (I was second in line btw) and had to wait an extra 10 minutes. I thought it was ridiculous, not that I needed special treatment or anything but I was on a 30 minute break, 6 people went ahead of me even tho I was 2^nd in line, and did not have time to waste any more time of my break. Not going back to Southcenter Charley’s. 3 star because it is pretty good. But needs a new staff there.

Very good hot fresh food cooked on order. Customer service is good the ladies are great and the cooks make good food. I go here on lunch break or to the Twins chicken place. I would recommend

The food here is sub par at best, nothing that can’t be made at home with some simple lunch meat. The only good thing here though was the lemonade. The customer service was nice at first with a nice lady at the register who took my order but when it came time after waiting a good 10 – 15 min we never had our number called when it just kept going. To cut this short they were rude accusing us saying we were never there to pick up the food when we were waiting right in front of them to say that we are fortunate to have the food made again was unnecessary and rude of them. Definitely not returning unless I were to be dying of thirst for another strawberry lemonade.

I was early for work and dropped by here to get some breakfast. The workers were playing really loud music so the cashier couldn’t hear me that well… Maybe you should turn it down when a customer is trying to order? Also, the gentleman making my sandwich seemed like he didn’t want to be there at all. I tried to smile and say please but he would just ignore me and throw the ingredients onto my sandwich. The sandwich was a little on the salty side and the cheese fries were alright. I’ve had better. Total was about $ 10. I wouldn’t come here again. Decent service. Decent food. $ 10? I didn’t even finish it since it was so salty. I’d rather go to Panda Express right next to them for $ 7. Better food, prices, and service. Even Subway is better.

I felt like having a veggie sandwich and this looked like a great option. I choose the Veggie Delight. This was supposed to have grilled mushrooms, green peppers, onions, provolone cheese and American cheese. Unfortunately, it was missing the mushrooms but it was still a very good sandwich. With it I had the fries and they were very good. Definitely try their fry sauce, it is about 59 cents but it’s better than their ketchup. This is a great place for grilled sandwiches and I have tried a few of their other ones as well and have always been satisfied.

I just moved to Washington from Philadelphia. You washingtons have no idea what you’re missing. This place is a disgrace to a philly cheese steak. The quality of the meat is thin and terrible. The only decent part was the lemonade and the French fries. I have never been served by such miserable people either. I was nice and smiley to the crew but instead I was not returned with the polite service. I will definitely never eat here again…

The food here is delicious, but my goodness the service is so terrible. Today, I ordered their $ 5.99 meal deal… Great price for what you get! Butttt what ruined my meal was the nasty Latino girl working at the very end of the table. She literally screamed every word out of her mouth. LETTUCE. TOMATO. RANCH. Not only does she scream the words it also comes with an occasional eye roll. LOL. ANNNND TO TOP IT ALL OFF! I asked for my food TO-​GO, but she seemed to have made it for me to eat it at the mall– no biggie. So I said «I wanted this to-​go, can I get a bag.» Listen to this… She TOSSED the damn wrapping paper and the paper bag, rolled her eyes and walked away. Thank the lord I didn’t snatch her ass across the counter after coming back from practice. Great food, terrible service. Please monitor the people you hire.

The quality of the food is actually pretty good. I keep coming back here, because I have a slight addiction to their gourmet fries.
It is a little pricey for the amount of food you pay for, but that’s usually to be expected in the food court.
The service on the other hand can be a bit frustrating. It seems as though most of the employees’ first language is Spanish. So there have been occasions where they have misunderstood me, or had to have another employee translate.

I’m here to shed some light for all of you and to say that Charley’s isn’t as bad as most people say it is. The only thing that worries me is the fact that their kitchen looks messy (where they cook their food). That’s why I give it only 4 stars.
When eating here you have to know what to order. And order small because they are pricey! But small and gourmet fries should be around $ 9. Their gourmet fries are sooooooo good! Especially the ranch and bacon.
I also recommend the strawberry lemonade! It’s delicious! Comes with strawberry bits.
They’re sandwiches are made fresh. They don’t make you feel sick after you eat them. Not too greasy either.
Their meals are great for lunch break but over price. Would I spend? Absolutely.

This was basically a last minute decision because I originally wanted Panda Express, but the line was too long. A warm non-​Subway sandwich sounded decent enough, so I decided to go for it.
I ended up going with the regular Philly Veggie, which had onions, green peppers, mushrooms, and several kinds of cheese. It was okay, not great. The majority of the sandwich was cheese, which was a bit of a letdown. It would be nice if they would add more veggies to it since it is supposed to be a VEGGIE sandwich.
Staff was fine, generally friendly. Prices seemed a bit high to me for what it was, but I guess it is food court food, so prices for that kind of stuff are usually high.
Next time I’m at Southcenter, I’d probably choose a different place, but I might come back here and try something else if I was craving a sandwich.

Pretty good cheesesteak sandwich. Not philly style with cheese wiz and probably not ribyeye. I might have to order extra meat with my future ones, but all in all a good mall choice when not looking for ethnic food.