CenturyLink

Avoid centurylink. They charged $ 430 for service they didn’t provide. Tried to call centurylink and customer service was the worst ever I dealt with. The amount was waived today after my lawyer sent them a letter yesterday.

Three times now I have pointed out to the Century link door to door sales people that my house has a no soliciting sign. Hugely disrespectful of them to ignore it. And three times I’ve complained directly to Centurylink asking them to not come to my house, but no response to my emails and no action. I can’t believe in this day and age that they can’t get that right. NEVER will I use Century link no matter how expensive comcast gets. They can’t even provide this most basic level of customer service.

Really wish 0 stars was a choice. I mean if you love being on hold with customer service for 4 hours every other week because your wifi NEVER EVER works then this is your best bet. Im making this review today from Starbucks where i have to spend my whole day doing school work because I was told my internet would not get fixed until 3pm. I hope they don’t think Im paying my bill this month when I can’t even watch netflix or get on any internet needed app on my phone while I’m home. Seriously I know comcast has horrible customer service but its waaayyyy better!

qwest /​centurylink has the worst customer service of any large company i’ve ever dealt with.
i’m talking about phone support, on hold wait times; and they’ve lied over 10 times to me about promising to come out to repair my broken services and they never show up.
if at all possible, go with comcast /​xfinity. the comparison is night and day.
this company is pathetic.
its like a wounded bad animal that needs to be shot and put out of its misery — and ours.

Changing over from Comcast 25mbs internet service which buffered when streaming on the TV. I changed to CenturyLink high speed internet the fastest speed in my area is 12mbps and I have no problems streaming on the TV no buffering.
The CenturyLink modem came on the date the sales rep told me, it was really easy for a non tech person such as I to connect it and get online. We have multiple devices that are working on the wireless service and all are preforming great… NO buffering!
We are dropping all Comcast TV and internet now and I am not going to miss their crazy high bills each month.

I should have read the reviews before I got century link prism and internet. I will be eating a cancellation fee just to stop paying this business my hard earned money. I hope you take this as a warning, this business is horrible. The projected quote is not accurate, inquire on my credit! My biggest problem, customer service, worst than a needle in the eye. Tells me right away this business does not care. Way to go centurylink, should take your name off the stadium too. Wish I can give a zero rating. 12^th man out!

First, Let me say, I didn’t give a one star rating. I gave it a 0.
I am calling Better Business Bureau the first thing it opens tomorrow, but before I do that, I’m hoping to save a few ppl by posting this on Unilocal.
I am literally laughing now because this business is such a scam to a degree that is unreal and laughable. I hated Comcast, but compared with this Centurylink, Comcast is just angelic.
I am not a customer of CenturyLink, but merely a prospect. What harm could they do to a prospect? Well, drum roll please:
I called to inquire about their service after receiving their flyers in mail. They took down my information (including driver’s license #) and scheduled an appointment for one of their technician to come over in a week to check out if my current router will work with their network. A day after the phone call, my credit score got a hard hit from a «lender» who’s name is Centurylink!!! First of all, it is purely curious that there is a credit inquiry at all; secondly, it’s a hard hit which usually happens when you apply for car loan, mortgage or credit card. Not to mention the service we are talking about is only $ 29 a month according to their flyers, it was also way before the point that I was going to get their service! But somehow, after a phone call, they suddenly felt they are in the position to freely use my license information and pull a hard inquire on my credit? All just because I asked them if my router will work with their network?
I just threw up in my mouth a little when I see them posed as «lender» on my credit report. I guess they just so desperately want to lend me money so I could erect a gravestone that says «douchebags» after someone digs a hole somewhere and buries their management alive. Oh wait, except that they are all going to hell and won’t need a gravestone, and Centurylink is not trying to lend me any money either but to take $ 29 from me every month.

Only one star because I can’t give negative stars. I hate centurylink. Terrible service, high prices, long waits on hold, $ 3.50 «convenience fee» to pay by card, etc. I will fire them as soon as I can. I am pissed off EVERY time I have to deal with them.

PLEASE DON’T OVERLOOK THE POOR REVIEWS!
CenturyLink is down-​right awful! I have been a customer for 5 months now and have had nothing but problems from the start. If you are looking for a direct kick to the dick, then CenturyLink is perfect for you.
Here is my story in short:
–Technicians drilled a massive hole through the side of my home — took a month to fix.
–Took 2 months for installation to even be completed.
–They charge a lot more through hidden fees.
–Every month I have to contact customer service (an experience comparable to childbirth) to set my billing straight.
–Internet is slow once you connect more than 2 devices
–Don’t listen to the sales rep, PRISM TV sucks too.
So, if you are shopping around for cable and internet please save yourself the headache and choose an alternative to CentruyLink.
Oh, and Rebecca (posted below) — nice try; you are a fraud! Keep drinking the Kool-​Aid at home office.

If I could give one star i would. I HATE this company! We signed up in November and already got a letter in the mail saying our rate will increase by $ 7. The internet does not work throughout the house. Sometimes it wont work at all anywhere!!! It is slow every day. We have the 40gig. With Comcast, we had 50g and it was 10 times faster and reliable. I call customer service the wait time is 15 minutes! Every time i try to log into my account, it says that you need to login to view your bill. I’m already logged in! Or other times when i try to log in, it says they do not recognize my login info. I’ve used the same login every time!!! I’ve never been able to view my bill since November!
I called customer service and waited 16 minutes and they said, well most cable companies raise their rates and just because you in a contract, you bill can still change. Then what is the point of a contract!!!
After speaking to him for 3 minutes, he said he would transfer me to the loyalty department so they can cancel the account for me for $ 200. I waited another 15 minutes and then hung up up because my lunch was over. There is no direct number the rep said, they have to transfer so that means each time i call i have to wait 15 minutes for customer service, then another 15+ minutes to the loyalty department.
Their service sucks! Customer service sucks! There is nothing they could do to make me stay with them. Id rather pay Comcast for reliable internet and have no cable.
DO NOT SIGN UP WITH THEM. YOU WILL REGRET IT!!!

BEWARE before becoming a CenturyLink customer!
I’ve been a CenturyLink customer for 2 months and it’s been the most horrible experience.
I was a Wave customer for 15+ years and I had 100mbps internet for the past several years. I decided to switch to CenturyLink for gigabit internet. I called in December & got quoted some packages. The sales rep convinced me the cheapest package to get internet was to bundle it with PrismTV. So I did that.
When the tech came out to install, it became clear that several things the Sales rep told me were inaccurate. e. g, he said HD channels were included, but turns out they were not.
I called in and the Customer Service rep apologized, told me they needed to bill me for the HD channels, but that she would apply a couple of promotional credits to my account that were supposed to offset that increase and further reduce my monthly bill to LESS than what the original sales rep quoted me.
Sounded good!
A month later when I got my first real bill, I was being billed at a rate about double what the last person quoted me! I called in and got a lot of runaround. No one could verify anything any had previously told me. I was on the phone with about 5 different people for over 2 hours (about 75% of that time was on hold).
I told them I just wanted to cancel. They told me I’d have to pay an early termination fee, but I could talk to yet a different department to try to get that waived. So I talk to that person. They do waive the fee. Then they try to retain me as a customer. They quote me a package for just gigabit internet for around $ 85/​month. I decide to take it. They can’t cancel the deactivation, so they schedule a separate service to activate the new service after the original was turned off.
That happened this past Monday. After the new service was turned on, I did a speedtest and was only getting 100mbps down and 50mbps up!
I call in and they tell me this is what I ordered which is the farthest from correct. I talk to 3 different people and they again have no documentation of what the previous person sold me. They all start from scratch quoting me new rates and telling me things like they will also have to send me a new modem because my current one doesn’t support gigabit internet. I was just getting gigabit internet 3 days ago with the exact same setup with the modem they originally sent me.
I can’t believe this company is operating this way. Before I got the service I did some research and saw that many people were complaining about the Sales and Customer Service departments at CenturyLink. But I was like…“It can’t be that bad”. Well turns out it is very much that bad.
They tell you whatever they think you want to hear to get you to sign up. Then when the problem arises, they basically do the same thing over again. And they seem to have no problems having customers be inconvenienced (pay early termination fees, send them modems and tell them to just send it back, etc) to correct mistakes they made themselves.
I have cancelled my service and reactivated my service with Wave.

I ended my dreaded relationship with Comcast yesterday. For so long I have wanted a divorce from Comcast — poor customer service, poor install techs, and expensive prices. But in Seattle they were the only game in town unless I wanted a dish (which no thank you with our weather…)
The install was flawless. The tech knew what he was doing, followed the old cable line (and did a way better job installing the cable than the Comcast person who didn’t even bother stapling to wall — it was just loose for 6 feet!), set up the modem/​router and my second TV (via WIRELESS!). I was able to watch TV and surf the Internet at the end of his ONLY one hour visit (didn’t have to call and wait for hours to activiate like Comcast has you do).
Quality, Speed and Clarity — FiberOptics are not a new technology, but they are newer than the old cooper cable in Comcast (and other) traditional cables, and thanks to finally getting the permits to run the fiberoptic cable here in Seattle (which took — a decade or more — thanks Comcast!) — we now have a CHOICE of who to have as a quality internet provider.
Price — For me they are cheaper than comcast — (yes I know it is an introductory promotion that ends in a year– but it will still be cheaper and I love the fact my second TV is wireless (whereas Comcast made me open a second account for my second TV because it was in what has been rented and billed as a separate unit — they have ZERO flexibility).
So if it works for you and fiberoptics are in your neighborhood — GET IT! I think you will be very happy.

I went to pay my Century Link bill online and found that they apparently now charge $ 3.50 if I choose to pay by credit card.
Are you f’ing kidding me? I want out.
OR, I can set up autopay to make it convenient for THEM.
Bastards.

Worst customer service, god I miss Qwest, seriously. CenturyLink, as I write this, has Hung Up on me 3 times and transferred me 6 times, and the chat support was clueless and simply sent me to the phone line. All I am trying to accomplish is adding my bank account, but their website can’t accommodate the high # of digits in my bank account’s number…
Sooo, literally I want to Give them money, and they can’t handle That without hanging up on me the moment my question becomes too confusing to help with, or endlessly transferring me. Twice I was hung up on when asking for a transfer to a supervisor. AVOID AT ALL COSTS. I thought this company would be my savior from the evil Comcast, nope! these guys are just as bad at customer service

If I had zero stars…
The building I moved into in August 2014 had only CenturyLink as an option for internet. I entered a contract on August 11, 2014.
After attempting to transfer service in February when moving to a new building, it took over a week and 7 – 10 phone calls to the company to get my service transferred.
When my modem (a new one because the old one was apparently outdated) didn’t arrive on the day she claimed it would, I called to find out that she never actually placed the order. So I had to wait another week for it.
I had to return my old modem, and though I did, they still charged me for it. I contacted the company, and eventually they confirmed they had it and took away the charges.
I then confirmed with the person I was emailing that I wanted to end my service as soon as my contract was over. He said I just had to call during the month of August and inform them that I didn’t want my contract to continue.
At first glance that representative thought my contract would end in February, but after realizing I had started my contract in August, he made a note of it on my account.
After emailing to confirm the end of my contract, the woman over email said I have two accounts and neither of them end for another year, which I knew was incorrect. I got pretty annoyed.
I called the company, and the representative on the phone (who I finally reached after being transferred around numerous times) confirmed that my contract would end August 11 and that I had to call on that day to cancel it or it would auto renew.
I said forget it, I just wanted to end it right then because I was tired of the run-​around. Sometimes I couldn’t even get someone on the phone, so I didn’t want to take the chance of it auto-​renewing because I could get through to someone.
She told me my early termination fee would be around $ 9.00, and she wrote that in my notes.
I got a final bill for $ 180+ dollars.
Upon calling (again), I was transferred to a man and inquired about why my bill was so high.
He told me there was a glitch in the system, and I really only owed ~$ 20. I had 60 days to return the modem before being charged and it had only been 10 days. I asked him if I could pay it right then and there and get it over with, and he said «Yes, but it will be a $ 4 convenience fee for me to do it, or I can transfer you to our autopay.»
I said, «You are literally the only helpful person I’ve spoken to in the past year, I’ll pay the $ 4 fee,» and I gave him my VISA credit card number. He told me he would process it for ~$ 24.
My credit card was charged $ 194. I did not give consent for my credit card to be charged this amount.
I got confirmation numbers for everything, but there was no way to prove what amount he *said* he was running my card for vs what he actually ran it for.
Many phone calls followed…
Reasons why my bill was the way it was, according to CenturyLink:
First Lady: It’s because we haven’t received the modem! (Though the service was only cancelled a week previous.)
Second guy: oh, there was a glitch in the system, you actually only owe us ~$ 19… With a service charge it will be ~$ 24. (Runs my card and charges me $ 189)
Third guy: we decided your contract ends in February. (Except no, it ends August 11^th, as confirmed by numerous phone calls and an email confirmation)
Fourth woman: the early termination fee is $ 200. The last lady seriously argued with me saying that the cancellation fee was $ 200 despite the *company policy* that I found, copied, and pasted into a reply to her.
Eventually I filed a complaint with the Better Business Bureau and the Attorney General of Washington. I also was given the email to someone at CL after posting my story on reddit, and he seemed to expedite the process of finally getting me a refund (while also trying to convince me to keep CL. Haha yea right buddy).
Absolutely the most disorganized, horrible company I’ve ever dealt with. I don’t care how fast their new internet is. They couldn’t pay me enough to order from them again.
If CL screws you over (and they will) don’t give up. They get away with things because people stop trying.

TRUST US Unilocal REVIEWERS PLEASE.
From mistakes on my bill to hours and hours on the phone with CL they are the closest thing I’ve been to a heart attack.
We were with them for two years with no problems until we moved.
They gave me three different modems from three different representatives to buy for this new place which we did. They told me I could set it up myself with no help and yet one day had a service tech show up at our house. Oh and with the right modem which was nothing like the three I bought.
Long story short they owe us $ 200 and after my last call with them (one hour and forty minutes later) they tell me I actually owe them over $ 300. I have never experienced more stress from a mass company in my life and am considering legal action.
If you’re reading reviews before trying them out. Do yourself a favor and pay the couple extra dollars to have Comcast or anything else.

It’s been 12 weeks since they «fixed» my issue with frequent disconnections.
Still having the same problem, and when I called to report it, they tell me it’ll be ten days before they can get out here to look at it. Ten terdays? Seriously?
After the last time they discounted my service quite a bit, but now that they know they still have to provide service, they’re not willing to show up in a timely fashion.
Cross talk on the line they say. I’ve heard that more then once, and it means, to me anyway, that they have no idea what’s wrong.
When I talk to their customer service reps on the phone, and say I need to talk to someone in tech support, they transfer me to a dial tone.
Wait, aren’t you guys providing phone service too? How am I to take being hung up on each time I ask to be transferred to the correct department?
I know I said I hate comcast, but I’m calling them.

If there is negative star rating, I would definitely give a negative rating for Centurylink.
super slow speed, super unfriendly customer service, this Internet service provider is good for one thing: give you a bill.
keep far far far away from this ISP if you don’t have a death wish.

I would give 0 stars if I could.
We have had issues with this company and heard every conceivable excuse (confusion between new and old technology coming to our house, them not having enough outlets, rain, lack of ability to communicate with service techs, needing a pair– ???- actually said by them!)
CL have been our internet providers for 1 year now. We have had the worst service since July and have been promised time and time again to be upgraded to the new fiber service (the service my across the street neighbor got just as they signed up as new customers)
If it were not for the moral terribleness of comcast (which is my only other option– WTF) I would switch in one second.
Crap Service, horrible customer service (0 of 7 call backs), broken promises, no show appointments, I can not say enough bad stuff about this company– and yet here i am still forced to pay them every month! ugghhhhhh

This review is strictly for their customer service line. I haven’t had issues with the Internet service they’ve provided me.
I’ve been on the phone with Century Links customer service & not only have the wait times been long, in a span of one hour & thirty minutes, I have been transferred 5 – 6 times. With the exception of the last person (who was the most helpful), I’ve spent probably a total of 10 minutes of actual speaking to a customer service rep. I would be placed on hold, & then inexplicably transferred to someone else. That continued several times & the last person I spoke to was apologetic, but I still didn’t get help from them, just redirected to their website.
So yeah, I waited an hour & thirty minutes to be told to go to their website. Incredibly ineffective customer service experience I had & the wait times are insane. I’m still on hold for a second issue. One of the most frustrating experiences dealing with customer service I’ve had, & I’m not a particularly impatient person.
Super disappointing.