Babies’R’Us

Danie was super helpful in the car seat section! She knew all the questions and gave me advice since my husband wasn’t there! Even helped me load the car seats in my car since I was alone. She was very knowledge and I highly recommend her, great customer service!

Probably the worst customer service I’ve ever received. I was scolded for asking questions about my registry. Apparently you’re only supposed to ask questions at the registry counter. Expect to get everything yourself and if you need help getting a large item expect attitude.

This location leaves a lot to be desired. While the employees in the babies r us area seem helpful enough, those at the registers and front desk always seem to be trying to figure things out. I recently got a special order purchase, and was disappointed by the service. The individual who started helping me passed me off to someone else, who then mumbled for me to wait in a general area for pick up and waived over to one side of the store. I had no idea where I was supposed to wait, but couldn’t find anyone else to help me figure it out. Eventually my item was brought out from an entirely different area, and I am just thankful the employee who brought it helped me load it into the car. Wasn’t sure for a moment if they would, but he was very nice about it. Overall, it just seemed unkempt and disorganized. The store layout and interior is not a whole lot better. It is especially disappointing when compared to a competitor chain across the street — however, the competitor is not wide spread enough for us to set up our registry there. So for now we will stick with babies r us. Just wish there was a better location in the area so our shopping experience could be a pleasant one.

Customer Service: ANTOINETTE was extremely friendly while helping me check out. I was pleasantly surprised at her wonderful customer service, thank you!!!
The store, Baby side: Yep, everything is pretty overpriced but I had gift cards to use up!

The staff here were incredible! I called because the website showed they had a certain baby carrier in stock at this location. The employee I spoke to had to hunt it down all the way in the warehouse because it was the only one left. When I went to pick it up they even price matched it. Also, every employee we saw as we shopped acknowledged us. Thanks! Great service!

Well, first off they have everything. But the reason for the review is our great experience with the staff. We found a new Mamaroo on the clearance table for $ 150 ($ 100 off) because someone returned it and it was last year’s fabric (score!). The woman at the customer service desk gave us a rundown of its backstory and when we decided we wanted it she carried it up front and cleaned it off in case people had been handling it. The cashier was super friendly. I commented that my baby was at the end of his rope, and at the end of the transaction he said he hoped we got more rope. :)

Busy busy busy! Be ready to find what you need on your own. Also be sure to check your packaging that all your product is there. Customers here don’t all seem to understand you have to pay for merchandise here.
The store is normally halfway organized but it seems it’s because customers are sloppy and let their kids run wild here.
There is lots of parking but it’s slow going because people just walk out in front of vehicles without looking.
In all, this place has some great baby stuff for semi-​reasonable prices. If you shop here… please keep your kids with you, pay for your merchandise, and put things back when you don’t want them. Thanks.

Sure, if you would like to spend twice on stuff that’s relatively cheaper in other stores.
Everything looks fancy and a good place to window shop.

So this is a WICKED busy location. I feel like it always takes half an hour to check out.
Selection is pretty good, they seem to have plenty of stock, which is nice since it’s wall to wall people.
This location is a combo with Toys R Us, so sometimes the Toy section seems to creep in and dominate the baby section.
I like the Tacoma Mall location better, but this is MUCH better than Bellevue. MUCH BETTER.

I’m torn. I want to like it more but it just seems to have slid down hill.
A lot of trips here I see things shelved in the wrong place — like a kid or shopper walked them from one side of the store and left them somewhere else (like «no, Joshua, you cannot have those Legos! Put them down now! (In the Barbie aisle).»
Also, their «planagrams» or store merchandising plans are a bit disjointed. Imagine my amazement to find adult action figures (zombie stuff with disemboweled corpses and bloody stumps) right next to infant bedding! I pointed this out to a staff member and they shrugged, blaming HQ for the situation.
Lastly, some staff here have been exceptional when it came to selecting a stroller, car seat, etc. They went above & beyond customer service-​wise, allowing us to test-​fit things in our car and responded to many questions versus pointing us to a web site.
Overall, just a fair experience with them. I’m finding some of the places with groceries, clothes, etc. offer just as good selection and pricing as BabiesRUs.

Yes, this place is WAY OVERPRICED.
Yes, their coupon deals really are not giving you any deals.
BUT, its a great place to get a wide range of baby items and toys for kids.
A nice place to register baby shower items and such, because either way people get a list of things they will need and they can buy in other stores.
The staff is pretty good with helping us look for things. But I agree I don’t buy much because its SO expensive, but RARELY I will find some great deals on game boards, clearance items and so on.
Some things that are ridiculously priced is a character child sized foam bean bag, it was $ 25…yikes, cheap quality. And their fold out character beds for play is starting at $ 40 on SALE. so regular price is about $ 60…cheap quality too, but cute and fun.
Overall I am a fan because I can get some good quality items like our stroller set that we purchased years ago. They have insurance or warranties you can add to big purchases like this too!
Have fun!

Used the registry for a girlfriend who is expecting and bought the diaper genie. When I got to the shower there were a total of THREE diaper genies. Compared notes and all three of us gave the printout to the cashier to remove the item from the registry but obviously that didn’t happen. Poor poor system, such a disappointment

I tagged along with my sister to return a baby toy that would only speak Spanish. This Tacoma store was like walking into a Juvenile detention center! One way in and a maze to get out. It definitely needs a remodel with the sign outside reading «Toys Us». Uh, with the amount they charge for toys, every Toys R Us should be like a mini Disney Land (exaggerating). Anyway, despite the look of the store, the customer service received was exceptional! They shipped a replacement toy to my sisters house and didn’t charge shipping. That was the day after Christmas. Hope she gets the toy soon.

They are trying to rip your baby off.
WTF with these fake sales? Coupons for «discounted» price… that only matches online pricing? So I was in the other day, getting some Madela breast pumping parts, cuz I’m such a wonderful husband… and the «sale» was about the same as amazon’s normal price. At least they price match some online stores (amazon, diapers, buybuybaby) for some items. So you’re probably over paying, unless you get a price match.
Plenty of near by restaurants to get a quick beer before baby shopping.

There’s no option to give this store zero stars?
I normally wouldn’t bother rating big box stores, but I loathe this place too much to not give it a poor review. Also, I’ve been on hold with the store for 15 minutes now, despite two associates answering and asking me to be placed on hold. This store is HORRIBLE. Babies R Us is already on the «ech» list for me, but this branch one is particularly bad. As other people have mentioned, the aisle #s on the gift registry aren’t correct — and, really, the only reason I go into the store is to buy gifts for other people. If I need help, it’s so hard to find someone to help me out. I have to roam up and down the aisles looking for an employee. It’s not even like they’re too busy helping other people.
Yesterday, I went to the store to return a gift. Since I got store credit, I had to buy something in the store, so I looked at the available strollers. The one I liked wasn’t in stock and also wasn’t available online. The associate who I tracked down told me the only stroller available was in Lynnwood (about 40 minutes from my house). She said my options were to either go to Lynnwood or wait for the stroller to become available online, so I chose the latter. I called the Lynnwood store today to see if they could ship the stroller to Tukwila (they could), but the faster option is to ask the Tukwila store to order the item from the corporate warehouse. Why didn’t the associate at the Tukwila store tell me about these additional options? And that leads me to being on hold with them for… now, 20 minutes. I hate this place.

I just discovered this weekend that this place has a mother’s room! Yay — I thought I was going to have to go outside, sit in my car with the air conditioning running, just to feed the little one. It may not be fancy, but it does the job!

Aisle 24 appears to be about as elusive as the 9 ¾ train platform to Hogwarts. After finding aisles 23 and 25 right next to each other, I stood there confounded and considered running through with my eyes closed, but instead kept my feet firmly planted in the monstrosity of retail that is Babies R Us.
I have two friends having baby showers this weekend, therefore two registries in my hands and double the pain. A few of the employees were pleasant, but when I had to request for a high chair to be brought down from one of the shelves 20 feet up, I got a surly stare. After wandering for an hour and finally finding some things from their registry, I went to purchase. I explained up front that I had gifts from two different registries. After being assured that it was fine and the machine would figure it out, I look at my receipts and even though I got two gift receipts, the content was all screwed up. I pointed it out, and after she had to go ask for help, I then had to wait in another line, explain again, and then it was eventually decided that I should return everything and make two separate purchases to avoid confusion.
I hate to shop online if I can keep my money in King County, but next time I’ll spare the headache and browse their website from home.

Ugh, Tukwila/​Southcenter-​the black hole of retail. This is my 3^rd trip here in a year since everyone I know is having babies. That’s absolutely fine by me, but this warehouse of baby gear is hard to navigate. I found that the registries have items that are listed on the wrong aisles. One employee told me that I would have to wander aimlessly to find what I needed instead of offering me help to find a specific item. Big ups to the other employee who found me wandering aimlessly and lead me to the right aisle to find the baby burp cloth section. Next time, I’m getting everything online a month ahead of time because driving to Southcenter is not worth it at all.

I like that this store is bigger than the one that closed across the street, they seem to have a much better selection of clothing here.
I have to say that the manager that we dealt with at this location was really professional and caring and tried to help us as best she could – still waiting on the results of her advocacy in our gripe against the corporate red tape.
However, because the manager really tried to direct us in the right places, I give this location 5 stars. Negative 4 stars for being a part of Babies R Us conglomeration = 1 star review.