Veterans Plumbing and Drain Cleaning

You see enough bad reviews for this company! In case you still have any doubt, here is one more from me. My home warranty company sent them over to unclog my sewer line and to fix the leak at the bottom of the toilet. They did the former and skipped the latter. When I called their office requesting them back to complete the remaining job, the lady who answered my call refused and even hanged up on me when I was trying to make her to understand the reason for my request. I would not use their service even if it were free. I would not buy a warranty again if the warranty company might hire them to do the plumbing job.

Can I give negative stars?
My landlord scheduled this company to service a serious leak in our kitchen sink. Same as other reviewers have said. No call no show, I took multiple days off work to fit to their schedule when they didn’t even bother to show 3 days in a row. The office number I had stopped answering my calls, after being incredibly rude to me. When I asked to speak to a manager, the voice on the phone was suspiciously the same… I had my husband call from a different number when they stopped taking mine, and they gave him the same story, the technician is held up. Very very rude. Ugh!
When they finally decided to show up and were actually supposed to be doing work I watched this technician sit in his truck in front of my house for an hour and a half. What was he doing? Who knows. He said he was waiting for a part when I asked him. It looked like he was taking a nap to me.
We had further plumbing issues after they left, as a direct result of their «work» and had to wait for a different plumber, as I told my landlord I refused to ever wait for this company again.
What really gets me is the landlord has had similar issues with them in the past (they told me!) and still continues to use this sham of a company.

These guys replaced my water heater and did it in a timely manner. Very reasonable prices… not over-​priced like many other plumbing companies around Phx. Friendly service as well… see them for all your plumbing problems!

UPDATE ON THIS REVIEW! I just received a call from my tenants and the pipe in the ceiling is leaking again and they can actually see it where it is leaking from but the plumber who came out couldn’t seem to figure this out… WOW!
HORRIBLE! This company was sent out to my rental property via my home warranty company, Fidelity, to repair a leak (my tenants sent me a picture of the water damage in the ceiling). The tech left, closed the ticket and said there wasn’t a leak! I called my tenants and they said he stood on a ladder and looked in the attic with the flashlight of his cell phone, claiming he didn’t see any leaks. Really?! The ceiling would not have been wet if something wasn’t leaking. I called Veterans and the dispatch was totally rude telling me the tech did the service and didn’t find a leak. I explained to her that looking from a ladder with a cell phone is not the proper way to inspect for a leak! Long story short, had to call Fidelity back to have another company come out. If I could have given this company ZERO stars, I would have! I’m also filing a complaint with the BBB. The tech and dispatch were completely rude!

I honestly can’t understand how this company is still up and running. Throughout the past two weeks, they have no-​showed on me TWICE. By «no-​show» I mean showing up at 12pm when their scheduled time frame was 9 – 11. No prior notice of running late, no communication whatsoever.
I would never use this company again. Their administrators and plumbers are rude on the pohne and have no sense of punctuality or customer service. The lack of professionalism is readily apparent. To anyone reading these reviews, save yourself the trouble and go with another company for your plumbing needs.

I echo Brandon B’s experience to a «T» In my case they called it modifications required. As I am in the contracting business, I have little understanding of what they were doing. The long an short of it, was they wanted $ 279 to un-​solder 1 90 degree elbow remove the heater and re-​solder it…

Terrible service. I was scheduled for a priority appointment between 4−6pm. At 6:30 I still haven’t heard from them so I called the to try and find out was going on. They informed be that their was two appointments ahead of me and that the technician wouldn’t be able to get to us for another 2 hours. So again I waited. 9pm came around and still no word from anyone. Again I reached out to them only to be told they weren’t going to be able to get to me. I was told I would seen first thing in the morning the next day between 8−9am. Not only did they not show up, but this time they didn’t even have the decency to answer the phone. Awful, inconsiderate company and I will never use it again.

I created a Unilocal account specifically to review these guys… that should say something in and of itself.
I woke up today 12/​26/​2014 to find my water heater pouring water out of the cold water inlet. I called Old Republic who is my home warranty company and they set me up with VETERANS PLUMBING & DRAIN LLC.
Being a Veteran myself I was happy that these guys were going to fix my problem… little did I realize.
The first issue was the tech was supposed to call me 30 minutes prior to coming, I have a 2 ½ year old son and two large dogs that bark if someone rings the doorbell so this is fairly important to me. While my son was napping I hear repeated rings from my doorbell which caused my dogs to bark which then woke my son up.
Once the tech made it to the water heater he looks at it for about 20 seconds, doesn’t ask what is wrong, doesn’t try to diagnose the problem, NOTHING. He goes out to his truck to make a phone call and tells me that he is going to replace the tank but a few things aren’t covered by my warranty, which comes to roughly $ 250 on top of the $ 60 service fee.
After I declined paying that much he then asks me for my $ 60 service fee, which I inform him that I do not have to pay to him. I called up Old Republic myself to verify this and by this point he tells me «don’t worry about it, ill just write down that the customer refused to pay» to which I agreed.
Once the tech left I decided to get someone from Old Republic on the phone and let them know what had happened. The lady who I spoke with told me that the tech had also told them that my water heater was more than 10 years old and it needed to be replaced regardless. I informed the lady that my water heater is only 3 years old.
They told me I wouldn’t have to pay the service fee and that they would send a new company out to look at it.
I will not only never use this company ever again, but I will do my best to make sure everyone knows how poorly this company conducts its business.

As a Veteran of the United States Army, I am ashamed they use that name! I called Old Republic Home warranty for a broken valves leaking water in my laundry room. At around 10 pm. There tech keep putting me off till 2 am, then said they would be here at 8 am, I explained that I had service animals and we have no water! they told me it would be later some time today, after complaining they said they be here by 10 am, what a quality service! they should have there licence revoked! Avoid at all cost!