The Home Depot

We ordered a sliding patio door ($ 2,600) in February. It came in about 3 or 4 weeks as expected, but was Desert Sand instead oif the white door ordered. That door was installed and another door was ordered (Jen-​Weld). This time is was almost all white… I guess we can live with it. However, the second door does not roll as smoothly as the first one and I need to recaulk most of it. The installation leaves much to be desired. I wrote to the Home Depot customer support anbout the ptoblem with the first door… they said that I would get a response within 48 hours… still have not heard from them. We are not happy and know that this is not the Home Depot fonded by Blank and Bernie. Next time, we will go to a business that specializes.

I’m building a shed for the new house. It requires a lot of studs, siding, OSB, flashing, etc. Home Depot has it all. The Pro Loaders are great. We get everything off the cart in minutes.

Just had an awful experience at Home Depot on Costco Drive. I’ve been doing a huge project for the last 4 months and I finally returned all the things that didn’t work or things that I over purchased. I don’t know if it was a huge return or if there were just too many smaller items, but the lady at the return desk Pam was unreasonably rude. At one point she was slamming things on the desk like a child. I’m reporting this in the morning. I will never shop there again. It’s Ace Hardware for me!

My mom and I went to Lowes, Sears, and finally to Home Depot. We were in search of a vanity and couldn’t decide on one. We were indecisive and Juan, who was helping us, was very patient and helpful while we picked out a vanity and top. We were very satisfied with his service and thankful for his help. Another associate, not sure of his name was also very helpful and they both seemed to go out of their way to please. This location also takes care of my dad whenever he decides to do a project around the house and is his go-​to. I appreciate good service and we definitely got it!

I came here to purchase materials needed for camping. I asked for help and all the employees were very wonderful. They were meticulous in their directions to help me get what I needed. They also gave me brilliant suggestions and hints regarding to the items that I bought. The gardener was a sweet man; he assisted me with great positive attitude. My trip to this store made my day although I could not find one item for 15 minutes and kept walking back and forth. Some of the employees were clueless to where this item was placed.

We bought our Christmas tree here tonight. This is our third year buying from them. They always have a good, fresh selection of Noble and Douglas firs. Our 6′ 6″ Noble fir cost $ 45. The lighting is a little dim inside the tented area at night so bring a flashlight to check out the trees.
Thanks to Roberto who trimmed and netted our tree with a friendly smile despite there being some grumpy customers around. He also did a great job tying it to the top of our car for the journey home!

No service whatsoever. Pretty standard for Home Depot. Lots of stuff that I need but nobody answer a question.

This is the store that only hires employees in the witness protection program. Meaning you can never find anyone when you need help. Especially if your a woman. Thankfully I know the store pretty well so I rarely need help. If this gets too annoying I just head over to Lowes which is right around the corner.

The site said come improve DIY skills at the Home Depot. FREE Saturday Do-​It-​Yourself workshop. I thought this would be great; I can learn some new skill and meet new people at the same time! Signed up online immediately (Monday night) and got my confirmation.
I walked in this morning 15 minutes before the the workshop was to start and went to the front desk and said I was there for the DIY workshop. The woman asked what the subject was and I told her I didn’t know. She sent me to another person and she didn’t know. She walked outside to look at the posted schedule and came back in saying the schedule only went through last Saturday. She went online and found what I had registered for. She made several calls within the store and finally some male coworker came up to help. He made several calls and then started talking to another employee about something else. The first woman asked if I found my workshop and I said no, I was still waiting.
At this point the man turned to me and said «It’s roofing.» Are you KIDDING me? I looked a little surprised and said, «Reeeally?» Then he said, «OK, we can do flooring.» OMG, what a cluster. At this point I said I think I’ll just leave and look for another workshop that is more specific.
I think they completely screwed up and ended up making calls to see who might be available to do something and apparently it was roofing or flooring. Really now, a middle-​aged woman by herself wants to learn how to roof on a Saturday morning? I think not.
Thumbs down, Home Depot, thumbs down.

I must say for a store with only 3 stars; they ahve the best service I have seen to be ranked only 3 stars overall; I exp was excellent; the trip was quick; I knew what I needed but not if they had it. I found the elusive part in less than 5 mins and had two store employee’s both ask and offer to help with my hunt. thank you See yal again

I’ve never had issues with this location. I’m constantly doing small projects that require random hardware, paint, etc. I will admit, I rarely ever ask for help, and actually don’t want to be bothered by people asking me if I need help, so my view on this is probably a little skewed.
I usually stop by this Home Depot if I am on the way to Costco. I always have some sort of project going and I am relatively absent minded and will usually forget something when I go to Ace.
This location is organized, I can find help if I need it and usually has a good amount of checkout lanes going. All in all it is okay.

I shop at this location all the time, and won’t go anywhere else. Being in retail I appreciate great customer service. Everytime I am there, I am greeted by helpful employees and always asked if I need assistance. Karen was so helpful in choosing a new washer and dryer, and it wasn’t even her department! Fair prices, great selection, knowledgeable associates… what more can you ask for?

Unlike J.D. I actually had a pleasant Saturday morning shopping experience. Yes, I do like Lowe’s better. But this time it was a convenience factor. I was asked a couple of different times if I was doing ok and if I was finding everything alright. There were actually employees speckled everywhere so it would have been easy to ask some questions. Everyone was incredibly helpful and friendly and actually made me want to return. Good job Saturday morning Home Depot employees!

If I could give 2.5 I would. Overall this location is very lacking. However, when things go wrong they have managed to redeem themselves, somewhat. The majority of their employees have little to no knowledge of the products in their dept. or how to DIY at all.
My father is a manager in Iowa for HD so I try to support the chain as it helps his stock options. He hates this store every time he comes in to visit. (AND btw this is their district HQ. The offices are upstairs.)
First, you can never get help. We looked high and low for a specific flooring that we could only find at Home Depot. So, we went to order it at this store b/​c it is so close to our house (otherwise we would have gone to the Oro Valley location as they are FANTASTIC!). We waited in the flooring dept after being directed there by the front desk for 20 min. A young man from plumbing that said he did not know how to do the ordering was in earnest running around trying to find the guy that was supposed to be there. When he tried to call his phone was on the desk as was his walkie (They have both wireless phones and walkies). Finally they find him and the guy is rude and less than informed on the products he sells.
Next, the flooring comes in and I for some stupid reason think I can carry it all in my Vibe. LOL, was not happening. So, we rented the HD Truck and the guys that worked the loading area re-​paletized the flooring w/​o the side supports. So, we took the turn from Thornydale onto Ina at the speed of me barely lifting my foot off the brake w/​people pissed behind us and the top half of the pallet smashes onto the street. It would seem that cling wrap w/​o supports is not so strong (Duh). But the guy that did it insisted it was fine and would not listen. Thankfully a van behind us pulled off to help throw the remains in the back of the truck as my partner was not able to lift the boxes of flooring by herself.
Result, I am pissed and she is on the phone explaining what happened. A guy from the store had just left for lunch and saw it happen but just though it was funny and drove by (I was told this by the rental guy). We get back to the store with the damaged packages which is over half. The manager on duty comes to rectify the situation and tries to tell me that some of the damaged packages look fine. I just said it fell off because your guys don’t know how to correctly palletize. He orders the new and I told him I was not going to try to drive a pallet back to my house again that he was going to deliver it for free. He agreed and they gave us the truck rental from that day free of charge.
SO! They fixed part of the problem but, the whole ordeal of ordering flooring from this store was beyond horrible! My father has even said it was perfectly fine to go to the Lowes down the road as the service there is better as is their product knowledge.

THEY SHOULD HAVE NO STARS!!! THIS PARTICULAR LOCATION IS HORRIBLE!!!
I had to ask four people for help just for one thing. Each person said oh i’ll be back going to get someone else who can answer your question! Waited for 30 mins in all! I just wanted to know what Grass seed to buy!
SAVE YOUR MONEY GO TO LOWES!

Showed up at 905 last night, 5 minutes after the store closed. Initial response was store was closed. Asked if I could run and get a quick item. The store clerk let me in and even took the time to help me find what I was looking for. I am a Home Depot fan for that reason. With Lowes it seems like it is hard to get someone to help assist you and home Depot just the opposite!